Glossary
AAR
When resources are unavailable, Communication Manager uses the
Automatic Alternate Routing (AAR) feature to route calls to a different
route than the first-choice route.
adjunct
A processor that does tasks for another processor and is optional in the
configuration of the other processor. See also
on page 35.
AES
Application Enablement Services (AES) is an Avaya product that provides
a platform for the development of CTI-based applications for
Communication Manager.
appearance
A software process that is associated with an extension and whose
purpose is to supervise a call. An extension can have multiple
appearances. Also called call appearance, line appearance, and
occurrence.
application
An adjunct that requests and receives ASAI services or capabilities.
Applications can reside on an adjunct. However, Communication
Manager cannot distinguish among several applications residing on the
same adjunct. Hence, Communication Manager treats the adjunct and all
resident applications as a single application. The terms application and
adjunct are used interchangeably throughout the document.
ARS
Automatic Route Selection (ARS) is a feature that Communication
Manager uses to automatically select the least cost route to send a toll
call.
ASAI
Adjunct-Switch Application Interface (ASAI) is an Avaya protocol that
applications use to gain access to the call-processing capabilities of
Communication Manager.
auto-in
A call-answering mode in which an agent automatically receives ACD
calls without pressing any button to receive calls.
AUX work
Agents enter the Auxiliary (AUX) work mode for non-ACD activities, such
as taking a break, going for lunch, or making an outgoing call. Agents in
the AUX work mode are unavailable to receive ACD calls.
June 2019
Using 96X1 SIP agent deskphones with Call Center Elite
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