Chapter 5: Troubleshooting
96X1 SIP agent deskphone troubleshooting
For information about troubleshooting the 96X1 SIP agent deskphones, see
Installing and
Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones SIP
.
Communication Manager troubleshooting
Use the following
list trace
commands to capture information on a specific station or trunk:
•
list trace sip-station <extension number>
•
list trace station <station number>
•
list trace tac <tac number>
You can use the list trace commands to troubleshoot the following:
• Misdirected calls
• Call denials
• Trunking and routing problems
• DS1 connectivity to other vendor equipment
Communication Manager denial events
Event type
Event description
Explanation
374
Suspend vectors in
ovld
When the processor occupancy of Communication Manager
exceeds 92.5%, the system suspends the vectors for 6 seconds.
The system re-checks the processor occupancy and if the
processor occupancy has not still reduced, the system continues
to suspend the vectors processing after every 6 seconds.
375
Resume vectors after
ovld
When the processor occupancy of Communication Manager
reduces, the system resumes the vectors processing.
1039
ACD login failed
Group Manager or User Manager set up of the ACD Logical Agent
login information failed before password matching, if any.
Table continues…
June 2019
Using 96X1 SIP agent deskphones with Call Center Elite
27