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Avaya Video Communications Systems Administrator Guide

34

Using Diagnostics Preferences and Tools

Diagnostic preferences and tools that are available to all users include high-definition
camera preferences, input preferences for devices connected to the codec, and a system
reboot option. For information about using these preferences and tools, refer to the

Avaya

Video Communications Systems User Guide

. Administrators can access these preferences

and tools through

User Preferences

or

Administrator Preferences : Diagnostics

.

Note:

In the web administration interface, to view the effect of changes made to camera
diagnostic preferences on the

Diagnostics : Cameras

page, click

Save Changes

and then

Refresh

.

Diagnostic preferences and tools available only to administrators in

Administrator

Preferences : Diagnostics

include call counter statistics, color bar settings, and network

utilities.

Using Network Utilities

You can troubleshoot network connection issues with your system using the ping and
traceroute utilities in

Administrator Preferences : Diagnostics: Network Utilities

. The

ping

command tests responsiveness between two devices. The

traceroute

command tests

responsiveness and traces the path of a packet from one device to the other.

Rebooting the System

The system reboots when you do any of the following:

•

Reboot the system (

Administrator Preferences

or

User Preferences : Diagnostics :

System Reboot

).

•

Reset the system to its default state (

Administrator Preferences : System : System

Reset

).

•

Restore a system configuration using

System Restore

in the web administration

interface (

Preferences : System : System Reset : System Restore

).

•

Change the

VLAN Tag

preference (

Administrator Preferences : Network : General

).

•

Change TCP reserved ports (

Administrator

Preferences : Network : Reserved

Ports

).

•

Change the UDP signaling port, enable or disable TCP or TLS signaling, or change the
TCP or TLS signaling ports (

Administrator Preferences : Communications : SIP

.)

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Содержание 1030

Страница 1: ...Avaya Video Communications Systems Administrator Guide Avaya 1050 Avaya 1040 Avaya 1030 Issue 1 June 2010 ...

Страница 2: ...ww avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE http support avaya com LicenseInfo ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED F...

Страница 3: ...Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web si...

Страница 4: ...or Avaya Aura Session Manager for details about how to administer these video systems on Avaya Aura Session Manager Related documentation is available from the documentation CD included with the product and from support avaya com Release Notes technical notes and technical reference publications are available from support avaya com Note Avaya 1030 1040 and 1050 video conferencing systems are not a...

Страница 5: ...aya system through a web browser is enabled To disable remote access through a web browser select Disabled for the HTTP preference in Administrator Preferences Security General To access the web administration interface follow these steps 1 Open a web browser and enter the IP address of the Avaya system in the web address field The IP address of the system appears at the top of the main screen in ...

Страница 6: ...Telnet and SNMP preferences in Administrator Preferences Security General Changing the Administrator Password Avaya recommends that you protect the administrator preferences with a secure password to prevent occasional users from changing them To change the administrator password follow these steps 1 From the System Menu access Administrator Preferences Security Passwords 2 Enter a new password in...

Страница 7: ...word and press OK 3 Re enter the new password in the Confirm Password field and press OK 4 Select the Set New Password button and press OK Specifying a Locally Configured IP Address Dynamic Host Configuration Protocol DHCP is used to dynamically allocate and assign IP addresses DHCP allows you to move network devices from one subnet to another without administrative attention You can choose to ena...

Страница 8: ...gure this option on the DHCP server Note If you configure a system using DHCP option 157 and specify a TFTP server as the source from which to obtain the configuration file the system accepts the download through port 5351 Ensure that firewalls between the system and the TFTP server are configured to allow the download through this port Configuring the DHCP Option Specific configuration details of...

Страница 9: ... For example ftp username password example other fishtank cfg where username is the user name and password is the password required for the login The user name and password must not contain a semicolon Each URL can also contain the following escapes to make the configuration unique to the system If a machine name or IP address is used alone as a path element then the following path is substituted ...

Страница 10: ...rent from the last configuration file loaded into the system then the new file is used Note Setting preferences that result in a system reboot for example port ranges or SIP preferences may cause the system to reboot once the configuration file is loaded into the system Because the checksum for the configuration file in this case is the same the file is not loaded again The actual configuration ch...

Страница 11: ...ugh 4094 Note If you set or modify the VLAN Tag preference the system reboots when you navigate to another screen Specifying an NTP Server The system date and time appear in the user interface and are automatically set if one of the following conditions exists The Administrator Preferences Network General DHCP preference is set to Enabled and the DHCP server can pass an NTP server address to your ...

Страница 12: ...set of the default range begins with a port number greater than 10000 Note Changing the TCP range causes an automatic reboot of the system Configuring Quality of Service You can specify network Quality of Service QoS settings in the Administrator Preferences Network Network QoS preferences Set these preferences according to the settings used in your network Note Network QoS preferences are support...

Страница 13: ...You can choose voice and video dialing options during the initial configuration when performing a system reset or at any other time by accessing Administrator Preferences Communications General Refer to the Installation Guide for your Avaya system model for more information about these preferences Enabling Presentations Users can share data during a call through a secondary H 239 media channel typ...

Страница 14: ...ut Resolutions Avaya systems support native 16 9 and 4 3 VGA and DVI I inputs The System Information screen shows the actual VGA or DVI I input size for VGA Input or DVI I Input The input selector shows a 16 9 or 4 3 window for the input depending on the aspect ratio The resolutions are sent natively to the far end for the primary or secondary video streams These resolutions are supported only wit...

Страница 15: ...tion process with the SIP server The yellow SIP icon appears when your Avaya system is trying to register with the SIP server If the registration fails the red SIP icon appears To navigate to the second page of SIP preferences press on the remote control You can change the SIP UDP signaling port You can also enable TCP signaling and change the TCP signaling port Note The system reboots if you chan...

Страница 16: ...e system from the user interface or manually with the Reset button on the back of the codec Resetting a System from the User Interface To reset the system from the user interface follow these steps 1 From the System Menu access Administrator Preferences System System Reset 2 Enter the administrator password The system automatically reboots and the administrator password is reset to the default val...

Страница 17: ...the Redial list Refer to the Avaya Video Communications Systems User Guide for more information Administrators can configure the maximum call time and bandwidth in Administrator Preferences Calls When the LED is This Color Release the Reset Button to Get This Result blue and red Note The LED may remain in this state for more than 5 seconds Depending on your viewing angle the LED may appear purple ...

Страница 18: ...hen placing the call the system places the call at 1152 kb s An exception occurs when you set the display resolution to a 1080i or 1080p resolution in Administrator Preferences Appearance Displays on Avaya systems that support these resolutions with Avaya Video Camera 200 In this case the system places the call at 1728 kb s The Auto Bandwidth preference addresses how the system responds to packet ...

Страница 19: ...e video inputs with the remote control The numeric keys on the remote control play touch tones Users can change this behavior from the Call Manager To enable or disable telepresence and lock or unlock cameras configure preferences in Administrator Preferences Telepresence Configuring Audio Behaviors You can adjust audio behaviors by configuring preferences in Administrator Preferences Audio Config...

Страница 20: ...o AEC and Line In no AEC options are for connecting microphones that have their own acoustic echo canceller Camera options are for specifying Avaya Video Camera 100 as the active microphone Active Microphone Options Avaya Model Auto default All models Phone All models Microphone In All models Microphone In no AEC All models Line In Avaya 1030 Line In no AEC Avaya 1030 Line In 1 Avaya 1050 Avaya 10...

Страница 21: ...In Adjusting the Active Microphone Volume You can adjust the audio level for the active microphone by selecting Active Microphone Volume and pressing OK on the Avaya remote control Note If you choose Avaya Video Conference Phone 1000 as the active microphone the Active Microphone Volume preference is not available The Avaya Video Conference Phone 1000 microphones adjust volume automatically An aud...

Страница 22: ...e in on the codec to line out except when line in is selected for the Active Microphone preference Line in is mono when selected as the active microphone for the Active Microphone preference Users and administrators can set the volume of line in using the Line In Volume preference in User Preferences or Administrator Preferences Audio Note The Line In Volume preference is not available for selecti...

Страница 23: ... for a presentation or a device connected to auxiliary inputs if available on the codec You can configure the system to mute only the active microphone by selecting Active Microphone Only for the Audio Mute preference in Administrator Preferences Audio The default is All Inputs Users can discover which option is selected for this preference by viewing the Audio Mute field in the System Information...

Страница 24: ...ling camera presets choose Disabled for the Administrator Preferences Video Video Control Far Control of Near Camera preference If you choose Enabled you can still prevent far end users from configuring and using near end camera presets by choosing Disabled for the Far Set of Camera Presets and Far Move to Camera Presets preferences Locking Camera Presets By default all users can configure pan til...

Страница 25: ...a to optical zoom Note Image quality may degrade when using digital zoom By default digital zoom is disabled You can enable this feature by choosing Enabled for the Digital Zoom preference in Administrator Preferences Video Video Control For information about using digital zoom refer to the Avaya Video Communications System User Guide Controlling Video Snapshots in the Web Administration Interface...

Страница 26: ...the inputs If you choose Auto the default for the Default Presentation Input preference the system chooses the device connected to the VGA or DVI I input on the codec If you choose Auto the default for the Default Primary Input preference the system chooses a default input device in the following order Avaya Model Input Priority Avaya 1030 HD Input 1 Avaya 1040 1 HD Input 1 if connected to Avaya V...

Страница 27: ...ces Video Video Control The default option Auto works with most devices If no video image or a solid colored image appears from the HD device attached to the HD input on the codec choose the DVI option for this preference Note Choosing the DVI option forces the Avaya system to only use DVI video and ignore any audio input To work around this issue connect the audio from the attached HD device to t...

Страница 28: ...dapter If you are using the RS 232 serial port on Avaya 1050 to control the system through the command line interface with a third party device None appears as the setting for this preference Balancing Primary and Presentation Video Bandwidth For video images sent to the far side during a presentation you can allocate bandwidth to the primary and presentation video input streams as percentages of ...

Страница 29: ...during a call by specifying a relative lower or higher resolution in the Administrator Preferences Video Video Quality Video Encoder Quality preference Moving the slider to the right decreases the resolution of the video sent to the far end and improves the quality of the video image Consider using this preference to make minor adjustments to the quality of the video image sent to the far end Disa...

Страница 30: ...ethod to prevent duplicate entries from appearing in the corporate directory The status of these methods either enabled or disabled appears on the Administrator Preferences Directory screen in the user interface The connection status of the LDAP installation also appears on this page and on the System Information page The values that can appear for the connection status include the following LDAP ...

Страница 31: ... Auto Discovery Ignored Subnets preference then the Avaya system does not query or reply to the Avaya system at that address For example you can configure the Auto Discovery Subnets preference to include a large subnet and the Auto Discovery Ignored Subnets preference to exclude a subset of the subnet Consider a network that has several subnets with the IP address 10 and a slow network connection ...

Страница 32: ...e General Company Logo Choose None to hide the branding The Default option shows the branding To add or remove custom background images refer to Adding or Removing Custom Background Images and Colors on page 36 Video Layout Preferences All users can configure the Picture In Picture video layout preference in User Preferences Appearance Refer to the Avaya Video Communications Systems User Guide for...

Страница 33: ...y Saver preference to Enabled for connected displays to turn off the signal that the Avaya system sends to the display when the system goes to sleep Avaya recommends that you test this feature for compatibility with your displays before using it in your environment Some displays may appear black when the signal from the system is no longer received but not enter an energy saving state Other displa...

Страница 34: ... and network utilities Using Network Utilities You can troubleshoot network connection issues with your system using the ping and traceroute utilities in Administrator Preferences Diagnostics Network Utilities The ping command tests responsiveness between two devices The traceroute command tests responsiveness and traces the path of a packet from one device to the other Rebooting the System The sy...

Страница 35: ...ace is not responding and you are unable to reboot the system by following these instructions you can reboot the system by pressing the reset button on the back of the codec as described in Restoring Default Settings on page 16 Avaya recommends you do not unplug power from the codec to reboot it Exclusive Web Administration Features You can perform the same administrative configuration from the we...

Страница 36: ...en select a color for the Display Background Color preference Only administrators can specify a custom background color in the web administration interface in Preferences Appearance Backgrounds A color swatch appears next to the current background for each display Click the color swatch An eye dropper icon and a color wheel icon appear Use these icons to do the following Choose a Background Color ...

Страница 37: ...tem goes to sleep after the interval specified by the Screen Saver Timeout plus the Sleep Timeout preferences Video snapshots of the primary input camera are also available on the Diagnostics Cameras page in the web administration interface Using Advanced Directory Features Advanced usage of the directory is available only from the web administration interface On the Directory tab click the name o...

Страница 38: ...re release To save a system configuration from the web administration interface follow these steps 1 In the web administration interface navigate to Preferences System System Reset If you wish to save system passwords in the file select Save passwords Passwords saved with this option are not encrypted 2 Click System Save 3 In the Download file dialog box click Yes 4 When prompted choose a location...

Страница 39: ...f a screen supports this feature a Copy button appears in the lower right corner of the screen Click the Copy button to copy the data on the screen to the clipboard Downloading Call History You can download call history as a comma separated value file csv file extension from the Diagnostics page in the web administration interface Click Call History and then click Download Call History When prompt...

Страница 40: ...he software version you wish to download 5 Download it to a local directory on your system 6 Access the web administration interface for your system Refer to Administration from a Web Browser on page 5 7 Click the Maintenance tab 8 Click System Upgrade 9 If your upgrade requires you to reset the system to the original default settings select the Reset to Default State checkbox 10 Browse for the up...

Страница 41: ...wing are the error codes you may receive when an upgrade fails Code Problem Description 1 Internal error The system is missing critical files 2 Switch to upgrade failed The command to set the active partition failed 3 Write failed A write failure occurred during copying of the image to the upgrade partition This typically occurs when using an upgrade image for another Avaya product 4 Read failed R...

Страница 42: ...ring upload to the device 10 Bad argument An invalid argument was submitted to the upgrade process This typically occurs when using an upgrade image for another Avaya product 11 Invalid signature The encryption signature is invalid This typically occurs if the image is corrupt or compromised 12 Decrypt failed The system was unable to decrypt the upgrade image This typically occurs if the image is ...

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