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©2021 Ferguson Enterprises, LLC V2.1-10152021
Troubleshooting
If the unit appears to be malfunctioning, read through the “Operation” section of this manual first. If the
problem persists, check the Troubleshooting Guide below and on the following page. The problem may
be something that can easily be solved or explained.
Before Calling for Help:
SYMPTOMS
POSSIBLE CAUSES
SOLUTIONS
The refrigerator turns on and
off frequently.
The room temperature
is higher than the
recommended ambient
environment.
Run the refrigerator at the appropriate
ambient temperature.
The door is being opened
too often.
Minimize the number of times the door
is opened.
The door is not completely
closed.
Make sure the door is completely
closed.
The door gasket is not
sealing properly.
Make sure the door gasket is sealing
properly.
The refrigerator does
not have the suggested
ventilation.
Read and follow the “Installation
Clearance Requirements” section.
The refrigerator does not
turn on.
There is a power failure.
Ensure that the refrigerator is plugged
in and the power outlet has power.
The refrigerator is not
plugged in.
Plug the unit in to a power outlet that
has sufficient amperage.
A house fuse has blown or
the circuit breaker is tripped.
Replace the broken fuse in your fuse
box or reset the breaker.
The refrigerator will not reach
the desired temperature.
The refrigerator is placed too
close to a heat source.
Keep the refrigerator away from direct
sunlight or other heat sources.
The refrigerator does not
have sufficient ventilation.
Read and follow the “Installation
Clearance Requirements” section.
The door is opened too
frequently or for a long
period of time.
Close the door tightly and do not open
the door too frequently or for a long
period of time.
The refrigerator is making
strange noises.
Certain sounds are normal.
Read the “Normal Sounds” section.
The unit is not level or is
touching another appliance.
Check to make sure that the
refrigerator is level, and that it is not
in contact with another appliance or
furniture.
