conditions (e.g., sand, food, dirt or similar substances);
4. Damage caused by operating the device or charging
case outside the permitted or intended use as described
by AUXO in the user manual;
5. Damage caused by unauthorized heating chamber
fillers, user filled heating chamber, tampering with the
heating chamber, or the use of a counterfeit heating
chamber;
6. Damage caused by modifications to the device to alter
functionality or capability;
7. Cosmetic damage occurring through wear and tear,
including but not limited to scratches, dents and broken
plastic on ports;
8. Any device or charging case where the serial number
has been tampered with, erased or obscured, or is not
genuine;
9. Normal performance degradation of batteries
(please contact AUXO Customer Support for more
information on battery degradation);
10. Any other attachments and accessories which can be
purchased separately.
How to get warranty service?
Please retain your purchase receipt or other proof of
purchase for your records. If no purchase receipt or other
proof of purchase is provided, the warranty start/end
dates will be determined according to the device serial
number.
Please contact the AUXO Customer Support Team first
by submitting a support request to
[email protected] to start the warranty service.
We encourage you to include as many details as you can
in the request, such as pictures and videos of the issue to
help the team resolve it.
An RMA (Returned Material Authorization) number and
shipping instructions will be sent to you if the issue
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