11
Troubleshooting
Fault
Check
The FC-IP is not
powering up
Check that the power over Ethernet source has a suitable power injector
Check that the cable from the PoE source is firmly locked into the PoE
input on the FC-IP
Check that a quality Cat5 or Cat6 cable has been used to connect to the
PoE injector
The FC-IP is powered
up, but not controlling
the prompted text
Check that any connections to controllers are correct and secured
Confirm that the FC-IP is enabled in the Devices window
Check that a quality Cat5 or Cat6 cable has been used to connect the
controller to the PoE injector
The FC-IP has locked
and is not responsive
Power cycle the FC-IP by removing the PoE Injector connection
The FC-IP is not
discovered on a local
IP network
Check that the FC-IP and the software application are not separated by an
IP gateway
Check that the device is not already connected to another different network
If added to the system manually check the correct details are entered in
the Manually Add Device fields
The FC-IP IP address
is not configurable
correctly from the
application
Check that the correct IP address has been added for the FC-IP. (i.e. has
this IP address been used for a different device)
