A.4
Replacement Policies and Procedures
Following is a list of steps to take in the event of a problem with your Auto-
Patch
half-Y
.
During the warranty period:
1.
Describe the problem to an AutoPatch dealer, regional
representative, or the AutoPatch customer service
department.
2.
Upon verification of a problem that requires factory
repairs, an AutoPatch customer service representative
will issue a Return Materials Authorization (RMA)
number and we will, at no cost, repair or replace the
part(s) returned to the factory and return the part(s) to
the sending party. If conditions do not permit this
procedure, we will invoice new or reconditioned (at
AutoPatch’s option) replacement part(s) to the dealer and
ship the part(s) to the dealer or to the consumer if so
directed by written order from the dealer. Unless
otherwise instructed in writing by an AutoPatch customer
service representative, part(s) replaced under this
warranty must be returned to the factory:
A) within thirty (30) days;
b) with shipping and insurance costs prepaid;
c) with the RMA number clearly indicated on the
outside of each container;
d) if possible, in the original shipping container(s);
e) and with a written description of problem.
If the replaced part(s) are returned within thirty (30) days,
we will apply credit to the dealer’s account for the total
value of part(s) determined defective, plus return shipping
costs. Any part(s) received after thirty (30) days or
otherwise not in compliance with these requirements may
be refused and credit will not be issued.
3.
Repaired or replaced part(s) will be warranted for the
remainder of the original system warranty period, for the
first thirty (30) days following the invoice date, or we will
extend the original warranty period by the period of
verifiable downtime, whichever provides the greatest
benefit.
Following warranty expiration:
1.
Call your AutoPatch dealer, area representative, or the
AutoPatch customer service department with a
description of the problem.
2.
Upon verification of a problem that requires factory
repairs, an AutoPatch customer service representative
will issue a Return Materials Authorization (RMA)
number. We will, at nominal cost, invoice the sending
party, repair or replace the part(s) returned to the factory
and return those part(s) to the sending party. If
conditions do not permit this procedure, we will invoice
A-2
Appendix A
