PTC4D
05
AUTOJACK GUARANTEE
1. Guarantee
1.1 Autojack guarantees that for a period of 12
months from the date of purchase the
components of qualifying products (see clauses
1.2.1 to 1.2.8) will be free from defects caused
by faulty construction or manufacture
1.2 During this period, Autojack, will repair or
replace free of charge any parts which are
proved to be faulty in accordance with
paragraph 1.1 providing that:
1.2.1 You follow the claims procedure set out in
clause 2.
1.2.2 Autojack and its Authorised Dealers are
given reasonable opportunity after receiving
notice of the claim to examine the product.
1.2.3 If asked to do so by Autojack or its
Authorised Dealer, you return the product at
your own cost to Autojack’s or the supplying
Authorised Dealer’s Premises, For the
examination to take place clearly stating the
Returns Material Authorisation Number given by
Autojack or an Authorised Dealer.
1.2.4 The fault in question is not caused by
industrial use, accidental damage, fair wear and
tear, wilful damage,
neglect, incorrect electrical
connection, misuse, alteration or repair of the
product without approval.
1.2.5 The product has been used in a domestic
environment only.
1.2.6 The fault does not relate to consumable
items such as blades, bearings, drive belts or other
wearing parts which can reasonably be expected
to wear at different rates depending on usage.
1.2.7 The product has not been used for hire
purposes.
1.2.8 The product has been purchased by you, as
the guarantee is not transferable from a private
sale.
2. Claims Procedure
2.1 In the first instance please contact the
Authorised Dealer who supplied the product to
you. In our experience many initial problems with
machines that are thought to be fault due to faulty
parts are actually solved by correct setting up or
adjustment of the machine. A good Authorised
Dealer should be able to resolve the majority of
these issues much more quickly than processing a
claim under the guarantee. If a return is requested
by the Authorised Dealer or Autojack, you will be
provided with a Returns Material Authorisation
Number which must be clearly stated on the
returned package, and any accompanying
correspondence. Failure to provide a Returns
Material Authorisation Number may result in item
being refused delivery.
