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IV. Trouble Shooting Q&A
Most of the troubleshooting issues can be easily resolved. The most common cases and their
respective solutions are listed in the table below. If the problem persists, please contact the after
sales service.
Problem
Possible Reason
Solution
No picture, no audio.
The power cord is not
properly inserted into the unit.
Check the power wire connection.
The unit is not switched on.
Press [POWER] button.
Unit is in stand-by mode.
Press [POWER] button.
In DVB-T mode, the
number of DVB-T
channels is not as
much
as
we
expected.
The number of available
channels is limited due to the
local broadcasting
environment. The available
channels can vary depending
on the area.
Perform “Auto Search” or “Manual Search”
to rescan all the channels.
The signal quality of some TV
channels is too low.
Please use active antennas instead of
passive antennas for better reception
quality.
Some TV channels are not
available.
Only the locally free broadcasted channels
can be viewed. They can differ depending
on the area.
In DVB-T mode, all
of
the
channels
show “no signal” or
random mosaic tiles
appear
on
the
display.
Some TV channels signal
quality is too low.
Please use active antennas instead of
passive antennas for better reception
quality.
The
antennas
are
not
properly connected.
Please check the connection of the
antennas.
No DVB-T service is provided
in the area.
Check your country DVB-T coverage map.
It is not possible to watch digital TV/listen to
digital radio in non-covered areas.
Incorrect Regional Setting
Please check whether “Regional Setting” is
correct, and perform “Auto Search” to
rescan all of the channels.
In DVB-T mode, no
video or audio and
“Scrambled”
message
appears
on the screen
No Smart card is inserted
“Scrambled” message will appears when
the TV/Radio signal received is paid-TV. To
watch these channels, please insert a valid
smart card into CA slot on front panel.
Smart card is out of date
Please check your subscription date. If
your
subscription
date
is
already
out-of-date, please contact your service
provider to extend your subscription.
The video is fine but
there is no sound.
The audio volume is too low.
Press [VOL
] button to raise the volume.
The audio is muted.
Press [MUTE] button to disable the mute
function.
The remote control
does not work
No power.
Check the remote control battery.
NOTE:
the new remote control might be supplied
with a small plastic insulator to avoid
discharge of battery power. Check that the
plastic insulator has been removed.
No “line-of-sight” between unit
and controller
Ensure there are no obstacle between the
controller and the unit.
