13
Id.Nr.: 234660-8 • GB
9. Transport damage will only be inspected and if appropriate recognized if it has been reported in writing to the manu-
facturer no later than the weekday following delivery.
10. Claims exceeding the terms of the warranty, in particular those for damage and consequential damages, are precluded
insofar as these are legally permissible. Pro rata work times for repairs as well as the costs for restoring the equipment
to its original condition must be paid in full by the purchaser. The guarantee provided extends according to this gua-
rantee declaration only to the repair or replacement of the appliance. The provisions of the Terms of Sales and Delivery
of the manufacturer remain, insofar as they are not altered by these guarantee conditions, fully in effect.
11. There is a charge for services provided outside of the context of these guarantee conditions.
12 In order for a warranty claim to be honored by the manufacturer, the appliance must be paid for in full to the manufac-
turer and the claimant must have met all his obligations to his vendor in full.
13. The enamelled internal boiler for water heaters is warranted for the specified period from the delivery date provided all
warranty terms described under Points 1 to 12 are observed with in full. If the warranty terms have not been met, the
legal warranty requirements of the respective country from which the appliance was shipped shall prevail.
14. Claim satisfaction according to prevailing Austrian Product Liability Law:
Claims for compensation under the title of product liability are only justified if all prescribed measures and necessities
for fault-free and approved operation of the appliance have been met. This includes among other things the prescri-
bed and documented anode replacement, connection to proper operating voltage, prevention of damage due to
improper use, etc. From these conditions it can be concluded that if all requirements are met (norms, installation and
operation guide, general guidelines, etc.), the device or product fault resulting in the secondary damages would not
have occurred. Furthermore it is mandatory that for processing of the claim the necessary documentation such as the
part number and manufacturing number of the water heater, the seller’s invoice and that of the executing license hol-
der as well as a description of the malfunction for a laboratory study of the appliance in question (absolutely required,
since a specialist will study the appliance and analyze the cause of failure) be provided. To prevent misidentification of
the water heater during transport, it must be marked with a highly visible and legible marking (preferably including
address and signature of the end customer). Corresponding pictorial documentation indicating the extent of the da-
mage, the installation (cold water line, hot water outlet, heating outgoing and return, safety fixtures, expansion tank if
present) as well as the defect location on the water heater is also required. Furthermore the manufacturer reserves the
express right to require that the purchaser provide all the documents and equipment and equipment parts necessary
for clarification. The prerequisite for performing services under the title of product liability is that it is the claimant’s
obligation to prove that the damage was caused by the manufacturer’s product. Damage compensation according
to the Austrian Product Liability Law is subject to a 500 Euro deductible. Until the entire matter is clarified and the
circumstances as well as determination of the causal factors are established, the manufacturer is held faultless. Non-
observance of the operating and installation guide and/or the relevant norms is considered negligent and will result in
a liability disclaimer within the scope of compensation for damages.
The illustrations and data are not binding and may be modified without notice when technical improvements are made.
Subject to printing errors and technical changes.
