7
User Guide
APPENDIX 1 Troubleshooting
Problem
Solution
1.
No Video Signal.
a.
Check that the power plug is properly inserted into a functioning power
outlet.
b.
Make certain source is on.
c.
Verify pin-out of connector at each end.
2.
LED is not lit
a.
Check 24v power supply is plugged in.
b.
Check to see if Wall supply is plugged into wall outlet.
c.
Make certain wall outlet has power.
3.
IR not working
a.
Verify using proper emitter or receiver to specifications outlined. Use
Aurora branded accessories for best results.
4.
DXE-CAT-RX-4K is very warm
b.
This is normal. HDBaseT receivers do run very warm when signal is
applied. You will note the transmitter runs much cooler.
5.
Intermittent Noise in image
a.
Exceeding recommend distance relative to cable specification
b.
Use shielded cable. Sometimes external devices like radio transmitters
can interfere with HDBT signals. Even though the DXE-CAT series will
work with non-shielded cabling we recommend its usage for best
performance.
1.
All transmission distances are measured using West Penn cable as per Appendix 3. The transmission distance is defined as
the distance between the video source and the display.
2.
To reduce the interference among the unshielded twisted pairs of wires in UTP cable, you can use shielded STP cables to
improve EMI problems, which is worsen in long transmission.
Warning: Do not plug RJ-45 HDBaseT output to non-HDBaseT compliant devices
or damage may occur to either product.
