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FAQ

Why doesn’t the mouse respond after I connect it to my computer?

When you connect this mouse to your computer for the first time, 
allow a moment for the computer to recognize it. If you have any 
issues getting it working with your computer, just contact our 
customer support.

Warranty & Customer Support

For questions, support, or warranty claims, contact us at the address 
below that corresponds with your region. Please include your 
Amazon order number and product model number.

Amazon US orders:

 [email protected]

Amazon EU orders:

 [email protected]

Amazon CA orders:

 [email protected]

Amazon JP orders:

 [email protected]

*Please note, AUKEY can only provide after sales service for products purchased 
directly from AUKEY. If you have purchased from a different seller, please contact 
them directly for service or warranty issues.

Turn on your computer
Connect the mouse to a USB port on your computer
Wait for a few seconds until your computer recognizes the mouse 
before use
To fully configure & customize mouse operation, download and 
install the ‘AUKEY GM-F3 Gaming Mouse’ software from the AUKEY 
website (https://www.aukey.com/downloads). Note that this 
software is for Windows operating systems only and doesn’t work 
on Mac OS

Getting Started

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