What is the wireless range of the earbuds?
The maximum range is 33ft (10m). However, the actual range will depend on
environmental factors. For optimal performance, keep your devices connected
with the earbuds within a 15ft-25ft range and make sure that there are no major
obstacles (like reinforced steel walls) between the earbuds and your devices.
My earbuds won’t turn on
Try charging the earbuds for a while. If the earbuds still won’t power on,
please contact our support team at the address below.
Product Care & Use
● Please keep away from liquids and extreme heat
● Do not use the earbuds at high volume for extended periods, as this
may cause permanent hearing damage or loss
Warranty & Customer Support
For questions, support, or warranty claims, contact us at the address below
that corresponds with your region. Please include your Amazon order number
and product model number.
Amazon US orders:
Amazon EU orders:
Amazon CA orders:
Amazon JP orders:
*Please note, AUKEY can only provide after sales service for products purchased directly from
AUKEY. If you have purchased from a different seller, please contact them directly for service
or warranty issues.
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LED Indicator
Blue & red flashing alternately
Blue flashing twice every 5 seconds
Blue flashing twice every 8 seconds
Blue flashing once every 8 seconds
Blue flashing once every second
Red flashing twice every 8 seconds
Red
Blue (after charging)
Status
Pairing mode
Standby mode
Playing music
Disconnected / In call
Incoming call
Low battery
Charging
Fully charged
FAQ
The earbuds are on, but not connecting with my device
To connect the earbuds with your device, you need to enter pairing mode.
Follow the instructions in the “Pairing” section of this manual.
I have established a connection with my smartphone but can’t hear any sound
Double-check the volume level on your smartphone and the earbuds.
Some smartphones require you to set up the earbuds as an audio output
device before the audio can be transmitted. If you are using a music player
or other device, please make sure it supports the A2DP stereo music profile.
The sound is not very clear or the caller cannot hear my voice clearly
Adjust the volume on your smartphone and the earbuds. Try getting
closer to your smartphone to rule out the possibility of interference or wireless
range-related issues.
Can I use the earbuds while they are charging?
No.
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