1. Fumes come out of the Vinyl Cleaner PRO when the cleaning Liquid is pumped upwards.
- This is caused by the activation of the ultrasound. There is no reason to panic. Everything is ok.
2. The record does not rotate after it has been inserted into the slot, or only rotates with a jerk.
- The drive system consists of two pins pressing against each other with driving rings.
The record might not be inserted exactly between the driving rings. After pressing the button
to start the cycle, turn the record slightly to the left while pushing it downwards.
3. The record is inserted properly between the driving rings, but it still does not rotate properly
or slips through.
- Check if the two drive rollers with the driving rings are rotating. If so, the driving rings are worn
and must be replaced. Sometimes records jerk due to their material, deformation or size.
4. Viewed from the front, the record wobbles on the left side and keeps hitting the
edge of the cover or constantly touches it.
- Vinyl Cleaner PRO can wash records of various sizes. The drive rollers adapt themselves to the
dimension of the record. Hence the record may rotate from the center to the left. This is normal
and is not a defect.
5. Vinyl Cleaner PRO makes a squeaky sound.
- During the cleaning process, the wet wipers may squeak when the record is rotating. If this noise
does not stop after several records, the wipers should be replaced (see section 12).
6. I would clean the inside of the device. What can I do ?
- Generally, all wearing parts including the microfiber cleaning barrels, cleaning filter, driving rings
wipers and ventilator covers can be replaced by the user. We also offer an inhouse service
to exchange all wearing parts and test your Vinyl Cleaner PRO for any malfunctions. For
information on cleaning the device see section 9.
7. The record is not completely dry or there are water droplets left on the surface.
- This may be due to a number of factors beyond our control. For this reason Vinyl Cleaner PRO is also
equipped with an additional drying cycle (see section 6).
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15 Frequently asked questions
