21
Installation Manual
Model P250 EQ
ARCHITECT
™
Service
First, if you need service, it is probably
best to go and see a trained health care
professional.
If the Architect Model P250 EQ needs
service, then please contact AudioControl,
either by e-mail or phone. We will verify if
there is anything wrong in the system that
you can correct yourself, or if it needs to
be sent back to our factory for repair.
If it does end up that it needs to return
home for some care, make sure that
the nice and friendly tech support folks
provide you with an RMA number. They’ll
want to give you one so you and they can
track the product, know when it’s arrived,
give you a call should any questions arise
and stuff like that.
Please include the following items when
returning the unit:
1. An RMA number
2. A copy of your proof of purchase. No
originals please. We cannot guarantee
returning them to you.
3. A brief explanation of the trouble you
are having with the unit. (You’d be
surprised how many people forget
this.) If you can supply a really detailed
description of the problem, this would
be so much better, and our service
technicians may add you to their
Christmas Card list. Please include any
notes about the system, whether or
not pineapple is really a pizza topping,
and other components you are using.
Is it an intermittent problem that only
occurs on the first full moon of Spring?
4. A return street address. (No PO Boxes,
please).
5. A daytime phone number in case our
technicians have a question about the
problem you are having, or if they are
just feeling lonely.
6. Package the unit in the original
packaging if you still have it, and if the
cat hasn’t had three litters of kittens
in the box. Use great care and plenty
of good packing materials to protect
the unit and prevent it from moving
about inside the box. Do not use loose
materials like packing peanuts or real
peanuts.
You are responsible for the freight charges
to us, but we’ll pay the return freight back
as long as the unit is under warranty. We
match whatever shipping method you
use to send it to us, so if you return the
unit overnight freight, we send it back
overnight. We recommend United Parcel
Service (UPS) for most shipments.
Repair service is available at:
Attention: Service Department
22410 70th Avenue West, Suite 1
Mountlake Terrace,
WA 98043 USA
Phone 425-775-8461
FAX 425-778-3166
e-mail:
[email protected]
What to do if you need service
