Configuration Note
18
Document #: LTRT-40386
Troubleshooting the MSBR
The Data-CPU log files can be obtained by using either one of the following options:
WinSCP
USB Storage
CLI Commands
3.1.1.1 Obtaining the Data-CPU Log Files using WinSCP
The following procedure describes how to obtain the Data-CPU log files using WinSCP.
To obtain the Data-CPU log files using WinSCP:
1.
Activate SSH.
2.
If you are accessing the MSBR from the WAN interface, ensure that the
wan-ssh-allow
flag is set to “on”.
3.
Connect to the MSBR using WinSCP.
4.
WinSCP provides copy functionality for the entire RMX directory. Right-click the
rmx
folder, and then select "copy"; the Copy window appears.
5.
Click
Copy
.
Figure 3-1: WinSCP – Copy
3.1.1.2 Obtaining Data-CPU Log Files using USB Storage
The following procedure describes how to obtain the Data-CPU log files using USB Storage.
To obtain Data-CPU log files using USB storage:
1.
Copy the log files to the USB storage connected to the MSBR USB port using the "debug
rmx-serial copy-logs-usb" command.
2.
Run the "usb remove" command before removing the USB storage from the device.
3.
Remove the USB storage.
4.
View the file contents on your PC.
