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400HD Series IP Phones for Skype for Business 

Version 1.2.196 

6 

Document #: LTRT-08459 

 

Notice 

Information contained in this document is believed to be accurate and reliable at the time of printing. However, 

due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed 

material after the Date Published nor can it  accept responsibility for errors or omissions. Updates to this 

document can be downloaded from 

https://www.audiocodes.com/library/technical-documents

. 

 

This document is subject to change without notice. 

Date Published: Feb-19-2020 

 

WEEE EU Directive 

Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted 

waste. Please contact your local recycling authority for disposal of this product. 

Customer Support 

Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes 

Service Partner. For more information on how to buy technical support for AudioCodes products and for 

contact information, please visit our website  at 

https://www.audiocodes.com/services-

support/maintenance-and-support

. 

Stay in the Loop with AudioCodes 

   

   

   

   

 

Abbreviations and Conventions 

Each abbreviation, unless widely used, is spelled out in full when first used.  

Related Documentation 

Document Name 

C450HD IP Phone for Microsoft Teams Quick Guide 
C450HD IP Phone for Microsoft Teams User’s and Administrator’s Manual 

https://docs.microsoft.com/en-us/MicrosoftTeams/phones-for-teams

 

Documentation Feedback 

AudioCodes continually strives to produce high quality documentation. If you have any comments 

(suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our 

website at 

https://online.audiocodes.com/documentation-feedback

. 

 

 

Содержание C448HD

Страница 1: ...Release Notes AudioCodes High Definition IP Phones Series C450HD and C448HD IP Phones for Microsoft Teams Version 1 2 196 ...

Страница 2: ......

Страница 3: ...1 1 77 20 3 3 2 1 Teams Application 20 3 3 2 2 Device 20 3 3 3 Known Limitations in Version 1 1 77 21 3 3 3 1 Teams Application 21 3 3 3 2 Device 21 3 4 Version 1 0 69 22 3 4 1 What s New in Version 1 0 69 22 3 4 2 Known Teams Application Limitations in Version 1 0 69 22 3 4 3 Resolved Device Limitations in Version 1 0 69 23 3 4 4 Known Device Limitations in Version 1 0 69 23 3 5 Version 0 314 23 ...

Страница 4: ...400HD Series IP Phones for Skype for Business Version 1 2 196 4 Document LTRT 08459 4 2 Upgrade of Phones whose Firmware is Version 0 124 0 150 40 5 Teams Application Functions 43 ...

Страница 5: ...mitations in Version 1 1 77 20 Table 3 6 Resolved Device Limitations in Version 1 1 77 20 Table 3 7 Known Teams Application Limitations in Version 1 1 77 21 Table 3 8 Known Device Limitations in Version 1 1 77 21 Table 3 9 Known Teams Application Limitations in Version 1 0 69 22 Table 3 10 Resolved Device Limitations in Version 1 0 69 23 Table 3 11 Known Device Limitations in Version 1 0 69 23 Tab...

Страница 6: ...uct Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner For more information on how to buy technical support for AudioCodes products and for contact information please visit our website at https www audiocodes com services support maintenance and support Stay in the Loop with AudioCodes Abbreviations and Conventions Eac...

Страница 7: ...nd complete lifecycle management of end user desktop devices A single click switchover between Microsoft Teams with native client experience and Skype for Business is supported The C448HD phone currently doesn t support this option as it s for Native Teams only 1 2 Specifications The table below summarizes the software specifications of the C450HD and C448HD IP Phones for Microsoft Teams Table 1 1...

Страница 8: ...ectivity Two RJ 45 Gigabit Ethernet GbE 10 100 1000BaseT Ethernet ports for WAN and LAN RJ 9 port jack for headset RJ 9 port jack for handset 2 x USB ports for headset support C450HD 1 x USB port for headset support C448HD RJ 11 interface Wireless connectivity C450HD only Single band 2 4GHz 802 11b g n Wi Fi support Wi Fi supported protocols WEP WPA PSK WPA2 PSK and WPA WPA2 Enterprise 802 1X PEAP...

Страница 9: ...eams Application to view the full list of Company Portal fixes Upgrade to Microsoft Admin Agent application version 204 See Resolved Limitations in Version Teams Application to view the full list of Admin Agent fixes New model C448HD phone for Microsoft Teams is now supported The C448HD phone for Microsoft Teams is identical to the C450HD phone for Microsoft Teams except for Bluetooth and Wi Fi On...

Страница 10: ...the screen displayed before the screen that allows entering the PIN code pattern Users can dial the E911 service from a locked screen without needing to press the Emergency key They only need to dial 911 and then trigger the call from the speaker handset or wait for the timeout they can pick up the handset or press the speaker button and dial 911 from the lock screen ...

Страница 11: ...ng a smart PIN unlock mechanism When users now use the PIN to lock the phone to unlock they just need to type the PIN number for the phone to automatically unlock without requiring users to confirm using the OK button Moriya All Settings fields that pop up and require the virtual keypad for inputting characters and or numbers such as when the network administrator needs to enter an IP address to d...

Страница 12: ...for Skype for Business Version 1 2 196 12 Document LTRT 08459 Transparent upper bar The main screen is now free of obstructions and the status bar displays the date Refresh icon Improved look and feel compared to the previous ...

Страница 13: ...alendar tab 129038 After a HotDesk user signs out during a network outage the host user is not signed in automatically The place call icon is retaining the previously dialed number Add Remove participants to from a meeting is not reflected in edit mode The Teams application user receives a HotDesk option when HotDesking is disabled 139559 The user is unable to answer an incoming call from the phon...

Страница 14: ...400HD Series IP Phones for Skype for Business Version 1 2 196 14 Document LTRT 08459 This page is intentionally left blank ...

Страница 15: ...er signing in The keypad remains visible after making an On behalf of enquiry call The Meeting Calendar tab sometimes doesn t sync correctly The group call name is incorrectly displayed in the Call Log screen The application crashes when the meeting role of the Teams application user is changed multiple times from Desktop user Organizer The wrong text appears in the confirmation pop up when the us...

Страница 16: ...ne does not ring when a remote Teams client calls Instead the phone gets a missed call notification when the remote Teams client disconnects the call 660882 Although the phone rings the Incoming call screen occasionally is not displayed and the call can t be answered An incoming call fails to be established when the phone is in locked state though the incoming call immediately following this one s...

Страница 17: ...ferentiated from one another The call counter doesn t reset after reading the latest unread entries 659416 CAP The search history is available for a CAP user 660911 CAP After dialing a number on the phone of a CAP enabled user the dial tone continues playing 668447 Application setting The Third party notices of use notice option is missing in the About screen 588697 The Meetings tab does not delet...

Страница 18: ...s Version 1 0 94 2019082001 3 3 1 What s New in Version 1 1 77 C450HD Wi Fi capability The phone can connect to an Access Point via Wi Fi To enable Wi Fi users must 1 Access the Device Settings screen and select Wi Fi 2 Switch Wi Fi to On to view the list of possible SSIDs 3 Select an SSID configure the required credentials and then touch CONNECT ...

Страница 19: ...ure below results in the phone activating the speaker playing a dial tone and allowing the user to dial digits to make a call After activating the speaker and then starting to dial a number the user can touch the key shown in the figure below if they decide they don t want to make the call the speaker LED turns off User experience was improved with multiple incoming calls ringing scenarios Support...

Страница 20: ...evice does not reset when a second call is placed 607976 After answering a call the notification displayed in the screen is not updated if two calls are received and two notifications are displayed 609373 The Teams application does not ring when a Teams Desktop Client user calls a Teams application user device and gets a Missed Call notification 613475 The Teams application user is taking cached c...

Страница 21: ...existing call to escalate the existing call to a conference call 114402 Dial pad activity Switching on handset headset speaker mode after dialing the digits does not place the call the user needs to touch the Place call softkey instead 114808 CAP user When signing in using the phone as a CAP Common Area Phone user and then attempting to dial from the idle screen the digits go directly to the Searc...

Страница 22: ... apk For more information about the resolved limitations see Section 2 2 2 below Dark Theme Example screen Link Layer Discovery Protocol LLDP and Cisco Discovery Protocol CDP support allowing directly connected LLDP and CDP capable neighbors to advertise themselves and their capabilities to one another The feature is enabled disabled from SSH By default it is enabled A No Network indication is dis...

Страница 23: ...eout is reached IPPAN 689 The reset configuration action does not reset the language 3 4 4 Known Device Limitations in Version 1 0 69 Here are the known device limitations in Version 1 0 69 Table 3 11 Known Device Limitations in Version 1 0 69 Incident Description IPPAN 912 CDP LLDP is disabled if the C450HD is restored via the Reset configuration option 3 5 Version 0 314 Note Version 0 314 includ...

Страница 24: ...tion issues The main difference between Syslog and the Device Diagnostics Logs is that the Device Diagnostics Logs are saved to the device s sdcard via the Microsoft Admin Portal and collected after the event while Remote Logging Syslog collects logs in real time The phone s Settings Language Wizard now displays the languages that users can select as the phone s user interface language in the name...

Страница 25: ...Voicemail The user sometimes cannot play and pause voice messages AudioCodes issue IPPAN 315 3 5 2 2 Device Limitations Here are the device limitations known to exist in Version 0 314 Table 3 13 Known Device Limitations in Version 0 314 Incident Description IPPAN 430 On rare occasions after performing Restore to Default the phone displays abnormal characters and the screen undergoes rotation 3 5 3...

Страница 26: ...ent stopped The phone is automatically recovered from this state 481509 The Teams application crashes if the user selects Emergency call in the phone s locked screen 461304 No notification is displayed in the phone s screen to admit the user in the lobby 475217 After ending a call the Teams application may crash if the device s Settings screen is displayed 474138 The Teams application crashes afte...

Страница 27: ...ut after more than five incorrect PIN attempts IPPAN 321 The reset configuration does not function flawlessly IPPAN 629 The phone rejects incoming calls when voicemail is active IPPAN 633 The audio channel should not be USB headset when the speaker LED is lit IPPAN 687 The Microsoft Intune app is not given Runtime permission This may cause sign in issues IPPAN 616 The phone immediately self locks ...

Страница 28: ...ead of the participant s Meetings screen AudioCodes issue IPPAN 413 74556 If a participant accepts an invitation to a meeting the screen showing that they accepted the meeting is inconsistent with the screen displayed on the participant s phone AudioCodes issue IPPAN 412 74508 The virtual keyboard does not launch automatically after touching the icon to make a call 74448 The phone displays abnorma...

Страница 29: ...25 Table 3 17 Known Device Limitations in Version 0 225 Incident Description IPPAN 430 On rare occasions after performing Restore to Default the phone displays abnormal characters and the screen undergoes rotation IPPAN 533 Users cannot configure the phone s lock timeout to be less than the screensaver timeout if they do the phone is locked and the screensaver doesn t function correctly ...

Страница 30: ...400HD Series IP Phones for Skype for Business Version 1 2 196 30 Document LTRT 08459 This page is intentionally left blank ...

Страница 31: ...ements The Settings screen accessed from the hard MENU key on the phone or optionally via the item Device Settings in the Calls screen s menu allows customers to perform customization Table 4 1 Device Function Settings Descriptions Setting Description Login to the Device as Regular User Display Opens the Display screen Brightness level The phone s screen supports different brightness levels Custom...

Страница 32: ...ersion 1 2 196 32 Document LTRT 08459 Font size Sound Allows you to customize phone volume to create a friendlier user experience Ring volume at n Date time Date and time are automatically retrieved from the deployed Network Time Protocol NTP server ...

Страница 33: ...lows users to contribute to power saving in the enterprise Enable power saving Office hours start time The device consumes minimal energy before the user arrives at the office Office hours end time The device consumes minimal energy after the user leaves the office Debugging Log in as Administrator MENU key on the phone Admin for more debugging settings to be available This Debugging setting enabl...

Страница 34: ...d use If left untouched for 10 minutes default it automatically locks and is inaccessible to anyone who doesn t know its lock code Make passwords available Storage type Trusted credentials User credentials Install from SD card Clear credentials Touch screen Allows users to disable the phone s touch screen Languages input Allows users to customize inputting to suit personal requirements About Andro...

Страница 35: ...or Business To determine the device s IP address select the Status option Login to the Device as Admin Device administration Allows the user to log in as Administrator It is password protected Default password 1234 After logging in as an Administrator the user can log out change password ...

Страница 36: ...ork Enables the Admin user to determine network information and to modify network settings IP Address Read Only IP Settings DHCP or Static IP Network state Read Only Enable PC port Debugging Allows the Admin user to perform debugging for troubleshooting purposes Available after logging in as Admin ...

Страница 37: ...for Media DSP debugging Switch to Skype for Business Factory data reset the equivalent of restore to defaults including logout and device reboot ADB Disable Enable Backup Reset Enables the Admin user to perform a factory data reset More Enables the Admin user to access the Wireless Networks screen The Network settings reset options enables resetting all network settings including Wi Fi and Bluetoo...

Страница 38: ...d Restore Users can perform a hard restore by long pressing the HOLD key on the phone more than 15 seconds The user is then notified that the phone is being restored to its default settings After the restore the phone automatically reboots and goes through the Wizard and sign in process 4 1 2 Soft Restore Users can perform a soft restore in the Debug screen after logging in as Administrator The us...

Страница 39: ...Release Notes 4 Device Functions Version 1 2 196 39 400HD Series IP Phones for Skype for Business ...

Страница 40: ...instructions below If it s earlier than Version 0 124 contact AudioCodes Support for assistance Network administrators can upgrade the C450HD phone whose firmware is Version 0 124 Version 0 150 using the Microsoft Teams Skype for Business Admin Center Here s how 1 In the Microsoft Teams Skype for Business Admin Center open the Manage Devices screen 2 Under the All devices tab double click the upda...

Страница 41: ...nes for Skype for Business 3 Select Update adjacent to AudioCodes Firmware and follow the instructions 4 Verify the successful completion of the upgrade procedure from the C450HD phone s About screen press the hard MENU key and scroll down to About 5 Touch the About option ...

Страница 42: ... upgrading firmware for phones whose firmware is between Version 0 124 and Version 0 150 inclusive the upgrade may be displayed as failed in the Microsoft Teams Skype for Business Admin Center Touch Version info and confirm that the phone s Firmware version is upgraded to Version 0 158 and later All future upgrades will be indicated as Completed ...

Страница 43: ...y purposes Sign in can be performed with user credentials or using the user s PC Smartphone Modern Authentication is also supported Signing in with credentials Note that after touching the sign in field the keyboard in the sign in screen that opens eclipses the sign in field users must scroll up to view the text displayed Signing in via PC smartphone Personal shared mode After successful sign in t...

Страница 44: ...400HD Series IP Phones for Skype for Business Version 1 2 196 44 Document LTRT 08459 The user s experience is optimized based on their selection Personal mode Shared mode ...

Страница 45: ...on the calling screen Alternatively the user can use the hardware buttons if available to dial out a number On screen dial pad Calling screen Call Park A user can put a call on hold park it receive from the Teams application a unique code communicate the code to another user who can touch a new Call park icon displayed in their phone s main Calls screen and then enter the code to pick up the call ...

Страница 46: ...96 46 Document LTRT 08459 Meeting The user can navigate to the Meetings tab to view their meetings and use the Join button to join their Teams meetings Meetings Calendar view Voicemail The user can access their voicemail when they navigate to the Voicemail tab ...

Страница 47: ...Release Notes 5 Teams Application Functions Version 1 2 196 47 400HD Series IP Phones for Skype for Business User sign out The user can sign out of the phone ...

Страница 48: ...ioCodes Ltd All rights reserved AudioCodes AC HD VoIP HD VoIP Sounds Better IPmedia Mediant MediaPack What s Inside Matters OSN SmartTAP User Management Pack VMAS VoIPerfect VoIPerfectHD Your Gateway To VoIP 3GX VocaNom AudioCodes One Voice AudioCodes Meeting Insights AudioCodes Room Experience and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or tradem...

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