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Troubleshooting
“The unit will not power on”
Double check that the USB cable is plugged
in. If it still won’t power on, try using a different
USB port on the computer and possibly even
a different USB cable. If you are using a USB
hub, please try plugging iD14 directly into the
computer.
“I get clicks and pops on DAW
playback”
This is most likely to do with setting the
buffer size too low for your computer. This
can be caused by running very large projects
with a lot of plugins and virtual instruments.
Experiment with higher buffer sizes. Typically
you want small buffer sizes for tracking or
recording software synths to keep the latency
low. However when mixing it is fine to set a
slightly higher buffer size as latency is not so
much of a problem.
“When I connect to my computer,
I cannot play any audio out from iD14”
Firstly double check that the USB cable
connecting iD14 to your computer is
functional and attached at both ends.
Troubleshooting & FAQ
Double check that iD14 is set as the active
playback device in your DAW and computer:
System Preferences > Sound >
Output Tab > Audient iD14 (macOS)
Control Panel > Hardware and Sound >
Sound > Manage Audio Devices > Audient
iD14 (Windows)
Launch the iD mixer application to activate
communication between your computer
and iD14. This only needs to be done once
straight after power up. Once iD14 is set to the
operational state you desire, you can quit the
iD application and it will continue to function
as intended.
In the software mixer, locate the DAW
channels by pressing the DAW view button
and increase the level of DAW 1+2 fader.
Double check that an appropriate clock
source is selected (Internal for master
operation), ADAT or S/PDIF clock for
external slave operation. Ensure that you
see the correct sample rate displayed in
the Format drop-down menu.
I
f you are using Windows, go to the iD
icon in the system tray and right click on it.
This will bring up some settings including
sample rate. Alternatively you can alter
these settings in the Setup tab of the iD
app.
Change the sample rate to match that of
the external ADAT device and session.
Troubleshooting
“I have clocking issues which include
iD14 not locking to external ADAT or
SPDIF devices or operating at the
incorrect rate compared to my session”
If there is an issue with syncing of an external
device, the Status LED in the System Panel
will be red or yellow. If the status light is red
then iD14 cannot detect a clock signal from an
external device, and yellow if it can detect a
signal at the wrong sample rate.
To change sample rate in OSX go to Audio MIDI
Setup found by navigating to the folder:
Macintosh HD > Applications > Utilities > Audio
MIDI Setup
Ensure that Audient iD14 is seen as an audio
device
(Window Menu > Show Audio Window).
Содержание iD14
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