16
Troubleshooting
Cause
Remedy
No sound or weak sound
Not turned on
See page “Turning on / off”
Low / dead battery
Place device in charging case
Dome blocked with
debris / earwax
Clean dome and replace earwax
guard. See page “Replacing the dome
and earwax guard”
Clogged
microphone
Clean device with cleaning brush. If
issue persists, contact Audicus
Feedback / whistling
Object or clothing
near device
Move any objects or clothing away
from device
Dome not inserted
properly
See “Putting on your hearing aid”
Poorly fitted dome
See “Finding the right dome”
Bluetooth
Bluetooth not
connecting
See “Bluetooth Troubleshooting”
Not all phones work well with
Bluetooth devices
17
Cause
Remedy
Hearing Aid won’t turn on
Device needs to be
reset
●
Hold DOWN button for 20 seconds
●
Put the device in the charging base
for 30 seconds
●
Remove and device is now reset
Two long beeps
Low battery
Charge device in charging case
LED light off while in charging case
Charger not
connected to
power source
Ensure the USB cable is plugged into
the back of the charging case and into
a powered outlet
Hearing aid not
inserted correctly
See “Charging your hearing aid”
Dirty charging pins
Clean aid and charger with a dry cloth
LED light fast blinking while charging
Temperature issue
or faulty battery
Ensure device is between 50-100°F
(10-40°C). Contact if issue persists
For more help please visit
audicus.com/support
