14
troubleshooting guide
SymPtom
PoSSIBLe
cauSeS
SoLutIonS
Not Loud Enough
Low battery
Replace battery
Earwax buildup
Clean or replace
Wax Guard
as needed
Improper insertion
Check that receiver
is properly placed in
the ear canal
Hearing change
Contact your hearing
care professional
Inconsistent
Performance
Low battery
Replace battery
Earwax buildup
Clean or replace
Wax Guard
as needed
Unclear,
Distorted
Performance
Low battery
Replace battery
Earwax buildup
Clean or replace
Wax Guard as
needed
Defective hearing
instrument
Contact your hearing
care professional
Dead
Low battery
Replace battery
Earwax buildup
Clean or replace
Wax Guard
as needed