Appendix
58
◎
You can apply for membership only at the time of
purchasing your au cell phone.
◎
Once you cancel the membership, you cannot reapply for
it until you purchase an au cell phone next time.
◎
Note that when changing the model or purchasing
an extra cell phone, this service only covers the most
recently purchased au cell phone.
◎
When an au cell phone is handed over to you or
someone else, the "Secure cell phone support plus LTE"
membership is also handed over to the successor of the
cell phone.
◎
When you get a new au cell phone by changing the
model or purchasing an extra cell phone, the "Secure cell
phone support plus"/"Secure cell phone support plus LTE"
membership for the old au cell phone is automatically
canceled.
◎
Service contents are subject to change without notice.
■
au Nano IC Card (LTE)
The au Nano IC Card (LTE) is lent to you by au. In case of
loss or damage, the card will be replaced at your expense.
When malfunction is suspected, or in case of theft or loss,
contact an au shop or PiPit.
■
After-sales service
If you are unsure about anything regarding after-sales
service, contact the following service contact.
Customer Service Center (for loss, theft or damage and
operation information)
From a land-line phone,
0077-7-113
(toll free)
From an au cell phone,
113
without area code (toll free)
Secure cell phone support center (for loss, theft, damage)
From a land-line phone/an au cell phone,
0120-925-919
(toll free)
Business hours 9:00 - 21:00 (7 days a week)
■
au after-sales service information
Service
Secure cell phone
support plus LTE
Members
Others
Replacement
cell phone
delivery
service
Spontaneous
failure
1st
year
Free of
charge
No
recompense
2nd
year
or
later
Customer
charge
1st: 5,250
yen
2nd: 8,400
yen
Partially damage,
water soak,
irreparable
damage, theft or
loss
