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Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly basis called “Keitai Guarantee Service Plus LTE” (monthly fee:
380 yen excluding tax) is available for using your au product for a long time without worries. This service expands coverage
for many troubles including malfunction, theft and loss. For details of this service, refer to au homepage or contact Keitai
Guarantee Service Center.
•
You can apply for membership only at the time of purchasing your au product.
•
Once you cancel the membership, you cannot reapply for it until you purchase an au product next time.
•
Note that when changing the model or purchasing an extra au product, this service only covers the most recently
purchased au product.
•
When an au product is handed over to you or someone else, the Keitai Guarantee Service Plus LTE membership is also
handed over to the successor of the product.
•
When you get a new au product by changing the model or purchasing an extra product, the “Keitai Guarantee Service
Plus” / “Keitai Guarantee Service Plus LTE” membership for the old au product is automatically canceled.
•
Service contents are subject to change without notice.
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au Nano IC Card (LTE)
The au Nano IC Card (LTE) is lent to you by au. In case of loss or damage, the card will be replaced at your expense. When
malfunction is suspected, or in case of theft or loss, contact an au shop or PiPit.
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au after-sales service information
Service
Keitai Guarantee Service Plus LTE
Member
Others
Replacement
mobile phone
delivery service
Spontaneous
failure
1st year
Free of charge
No recompense
2nd year or later
See table of “Replacement
mobile phone delivery service”
(Member) Customer charge
Partially damage, water soak,
irreparable damage, theft or loss
Holding over and
repair
Spontaneous
failure
1st year
Free of charge
Free of charge
2nd year or later
Free of charge (for 3 years)
Actual cost
Partially damage
Customer charge
Upper limit: 5,000 yen
Water soak, irreparable damage
Customer charge
10,000 yen
Loss, theft
No recompense
No recompense
(model change)
* Charge amounts are all tax-excluded.
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“Replacement mobile phone delivery service” (Member) Customer charge
Condition
1st
2nd
Basic charge
5,000 yen/Longtime user benefit
*1
3,000 yen
8,000 yen/Longtime user benefit
*1
6,000 yen
“WEB
割引
(Discount for web
application)”
*2
and “
代用機なし割引
(Discount for nonuse of substitute)”
*3
applied
4,000 yen/Longtime user benefit
*1
2,000 yen
7,000 yen/Longtime user benefit
*1
5,000 yen
Only “
代用機なし割引
(Discount for
nonuse of substitute)”
*3
applied
4,500 yen/Longtime user benefit
*1
2,500 yen
7,500 yen/Longtime user benefit
*1
5,500 yen
* Charge amounts are all tax-excluded.
*1
This discount applies to customers who have used au for 3 years (25 months) or more, and all the lines within that
customer's Family Discount. For customers using a data communication device or tablet, this discount applies to
customers who are subscribed to a set discount (WIN Single Set Discount or Smartphone Set Discount) and have
been under the contract of the line eligible for the set discount for 3 years or more.
*2
WEB
割引
(Discount for web application): 500 yen reduction from the customer charge is applied for application of
“Replacement mobile phone delivery service” via au homepage.
A substitute device is not rent for “WEB
割引
(Discount for web application)”, instead, “
代用機なし割引
(Discount for
nonuse of substitute)” is also applied together.
*3
代用機なし割引
(Discount for nonuse of substitute): 500 yen reduction from the customer charge is applied if you do
not use a substitute device when using “Replacement mobile phone delivery service”.
For details, refer to au homepage.
Online Reception Desk (24 hours a day over the Internet)
*Available only from PCs or smartphones
https://cs.kddi.com/support/n_login.html (in Japanese only)
Replacement mobile phone delivery service
•
When you have trouble with your au product, a replacement device (same model, same color
*
) is delivered by calling to.
Return your damaged au product within 14 days after a replacement device is delivered.
* If the same model in the same color is difficult to provide, a replacement device of a model in a color that are specified by
KDDI is provided.
•
Available up to twice in a year from the day you use this service as a start day. If you do not use this service in the past year
for the subscription to this service, it will be 1st and if you use, it will be the 2nd.
* For details, refer to au homepage.
•
In the event of theft or loss, an au IC card has to be reissued when using this service. In such a case, the au IC card reissue
fee of 1,900 yen is separately required.
Holding over and repair
•
Damage or malfunction due to a deliberate act or alterations (including disassembly and alteration, part replacement, or
painting) are not covered by the warranty.
•
You cannot receive a reduction for a replacement of the outer casing due to stains, scratches, paint removal, etc.
Specific Absorption Rate (SAR) of Mobile Terminals
This model Speed USB STICK U03 device complies with Japanese technical regulations and international guidelines
regarding exposure to radio waves.
This device was designed in observance of Japanese technical regulations regarding exposure to radio waves(*) and limits
to exposure to radio waves recommended by a set of equivalent international guidelines. This set of international guidelines
was set out by the International Commission on Non-Ionizing Radiation Protection (ICNIRP), which is in collaboration with
the World Health Organization (WHO), and the permissible limits include a substantial safety margin designed to assure the
safety of all persons, regardless of age and health condition.
The Japanese technical regulations and international guidelines define the limits using a unit of measurement known as the
Specific Absorption Rate (SAR), which represents the average amount of radio frequency energy absorbed by the human
body. The SAR limit for mobile terminals is 2.0 W/kg. The highest SAR value for this device when tested for intended use
described in the instruction manual is 1.330 W/kg. There may be slight differences between the SAR levels for each product,
but they all satisfy the limit.
The actual SAR of this device while operating can be well below that indicated above. This is due to automatic changes in the
power level of the device to ensure it only outputs the minimum power required to communicate with a base station. Therefore
in general, the closer you are to a base station, the lower the power output of the device.
During communication, keep the device farther than 0.5 cm away from your body without including any metals. By doing
this, this data communication terminal complies with Japanese technical regulations and international guidelines regarding
exposure to radio waves.
The World Health Organization has stated that present scientific information does not indicate that use of mobile devices has
any harmful effects on the human body.
If you would like to know more detailed information, please refer to the WHO website.
http://www.who.int/docstore/peh-emf/publications/facts_press/fact_english.htm
Please refer to the websites listed below if you would like more detailed information regarding SAR.
○
Ministry of Internal Affairs and Communications Website:
http://www.tele.soumu.go.jp/e/sys/ele/index.htm
○
Association of Radio Industries and Businesses Website:
http://www.arib-emf.org/01denpa/denpa02-02.html (in Japanese only)
○
ZTE Corporation Website:
http://www.zte.co.jp/products/handsets/handsets_gallery/au/info/201608/t20160809_459665.html (in Japanese only)
○
au homepage:
http://www.au.kddi.com/
*1 Technical regulations are defined by the Ministerial Ordinance Related to Radio Law (Article 14-2 of Radio Equipment
Regulations).
European RF Exposure Information
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves
recommended by international guidelines. These guidelines were developed by the independent scientific organization
ICNIRP and include safety margins designed to assure the protection of all persons, regardless of age and health. The
guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2.0
W/kg, and the highest SAR value for this device complies with this limit.
* The tests are carried out in accordance with international guidelines for testing.
The following marking is included in the product:
FCC Regulations
• This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiated radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to
operate the equipment.
• The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
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Main unit
●
Do not subject to intentionally strong impact such as pressing or tapping forcibly. Doing so might cause scratching or
damage.
●
Never use modified the product. Use of a modified device violates the Radio Law and Telecommunications Business Act.
The product obtains a technical standards conformity certification of specified wireless equipment based on the Radio
Law and a technical standards conformity approval based on the Telecommunications Business Act, and as a proof,
“Technical Conformity Mark
” is displayed on the nameplate of the product main unit.
If the screws of the product are removed and modifications are made to the internal components, the certification of
conformity with technical regulations will become invalid. Never use the product without the valid certification. Doing so
violates the Radio Law and Telecommunications Business Act.
●
“Technical Conformity Mark
” displayed in the sticker with IMEI printed located under the front cover is a certification
that the product and communication module conforms to the Radio Law and the Telecommunications Business Act. Do
not remove it.
●
Take care not to place magnetized items such as magnetic cards, speakers and TV sets near the product, as it might
cause a malfunction.
Putting a strong magnetism close to the product might cause false operation.
●
Do not bring magnetized cards such as cash cards, credit cards and pre-paid cards closer to the product. Doing so
might cause loss of the recorded data.
●
When suddenly brought into a warm place from a cold place, or when in a humid location, or when used where
temperature suddenly changes (e.g. near the air discharge port of an air conditioner), water droplets (i.e. condensation)
sometimes are formed inside the product. Note that when used under such conditions, the humidity might cause
corrosion or a malfunction.
●
Use the product with the front cover closed. If you use with the front cover open, dust or water might get inside causing a
malfunction.
●
Do not put a foreign object such as liquid or a metal object in the au Nano IC Card (LTE) slot. Doing so might cause a
malfunction.
●
Do not give strong impact on the product such as dropping, throwing, stomping. Doing so might cause a malfunction.
●
Do not place the product directly on a sandy beach, etc. Sand etc. might get inside the product causing a malfunction.
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USB extension cable (sample)
・
USB conversion cable (sample)
●
Do not bend a part where the plug of cable and the product or a PC are connected forcibly. Or, do not place heavy
objects on the cable cord or do not apply excessive force to the cord such as pulling. Doing so might cause a
malfunction.
●
Grasp the plug of cable when disconnecting from the product or a PC. If you pull the cable, the cable might be damaged.
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au Nano IC Card (LTE)
●
Do not forcibly remove or insert the au Nano IC Card (LTE). Be careful not to apply excessive force when inserting the
card into the product.
●
You are responsible for any damage caused by inserting your au Nano IC Card (LTE) into some other IC card reader/
writer, etc.
●
Do not put a sticker etc. on au Nano IC Card (LTE).
●
Do not insert au Nano IC Card with a conversion adapter. Doing so might cause a malfunction.
●
Do not damage the card by using the product in a hot place, dropping into fire, contacting to the metal parts with foreign
object, giving an impact, bending, applying load, etc. Doing so might cause loss of data or a malfunction.
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Copyrights & portrait rights
●
You are not allowed to copy, distribute, transmit to the public, modify, etc. the data downloaded using the product that
all or a part is copyrighted by a third party, without consent of the copyright holder, except for personal use, under the
copyright law.
In addition, do not use or modify portraits or names of other individuals without the consent, as it might infringe on rights
of portrait.
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Backup content on the product
●
Please back up important content you registered to the product. Content recorded to the memory of the product might
disappear or be altered by unexpected factors, such as static electricity or a malfunction, repair, mishandling, etc.
PIN code
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PIN code
●
To prevent unauthorized use of the au Nano IC Card (LTE) by a third party, you can set the product to require PIN code entry
every time it is connected to a PC. You need to enter the PIN code even when setting whether to require entry of the PIN
code.
●
If the PIN code is incorrectly entered three times consecutively, the PIN code will be locked. You can unlock the PIN code
using PUK code.
* By default setting, PIN code is “1234” and PIN code entry is “Disable” (entry is not needed). However, you can change
the PIN code to any four- to eight-digit number and set PIN code entry to “Enable” (entry is needed) as necessary. When
using for the settings requiring the entry, be sure to change it to your own code.
*PIN code is not reset by resetting the product.
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PUK code
●
In case the PIN code is locked, you can unlock it by entering the PUK code.
* PUK code is an eight-digit number given at the time of purchase, and is printed on the back side of the plastic card on
which your au Nano IC Card (LTE) is attached.
*After entering the PUK code, you need to set a new PIN code in “PIN Code Management”.
* If the PUK code is incorrectly entered ten times consecutively, contact an au shop, PiPit, or Customer Service Center.
Notes on included software
Note the following points for using the included software.
●
You are only licensed to use the software. The copyright of the software is not transferred. You must not transfer, sell, etc.
the software to a third party.
●
Copying the software is permitted only for the purpose of backup. Do not copy the software for the purpose of
transferring, selling, etc. to others.
●
The Company is not liable for any damages or a claim for damages by a third party resulting from using the software.
After-sales service
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When asking for repair
For repair, contact Keitai Guarantee Service Center
During the warranty
period
*
Repairs will be done based on the terms of services of the free-of-charge repair warranty.
Outside the warranty
period
We shall repair the product for a charge as requested by the customer if repair renders it
usable.
*The warranty period is one year from the date you purchased the product.
•
Before handing in the product for repair, make a backup of the contents of memory since they may disappear during repair.
Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or
lost.
•
Recycled parts that meet the Company's quality standards are sometimes used for repair.
•
Collected au products by Replacement mobile phone delivery service which you used before are recycled to products for
replacement after repairs. Also replaced parts by au after-sales service are collected and recycled by KDDI. They are not
returned to customers.
•
The product which is processed, remodeled, analyzed (including by modifying or analyzing the software (including by
rooting etc.), reverse engineering, decompiling), or repaired by an unauthorized repair office is not covered by the warranty
and repair may be refused.
•
Packaged items other than the main unit is not covered by free-of-charge repair warranty.
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Performance parts for repair
The Company retains performance parts for repair of Speed USB STICK U03 main unit and its peripherals for four years after
discontinuation of production.
“Performance parts for repair” refers to parts required for maintaining the functions of the product.
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Provisions for free-of-charge repair
1. Please notify us of the production number (IMEI number) for repair request. The production number (IMEI number) can be
checked on the product main unit, sticker on the outer packaging box, etc.
2. During the warranty period, we will repair the product free of charge for the malfunction under the condition that it is used
correctly in line with the directions given in the instruction manual.
3. Even if the warranty period has not expired, a fee will be charged for repair under the following circumstances. (or, repair
may not be possible).
①
The product has not been used correctly in line with the directions given in the instruction manual.
②
The malfunction or damage is due to unauthorized repair or modification of the product.
③
The product has been repaired other than at our specified repair offices.
④
The malfunction or damage is due to negligence in use or handling, or due to an accident. There are signs of the
product having been dropped, wet, exposed to humidity, etc.
⑤
The malfunction or damage is due to natural disasters (earthquakes, storm or flood damage, etc.), fire, salt damage,
abnormal voltage, etc.
4. Repair may not be possible depending on the degree of damage.
5. The Company shall have no liability for any damage or loss resulting from the malfunction of the product.
6. The Company shall not bear any responsibility for accidents resulting from use of the product having been connected to
unspecified devices.
7. Do not accept requests for service calls to the owner’s home, place of business, etc.
8. This warranty is valid only in Japan.
* This warranty guarantees repair free of charge during the period and under the conditions specified on this warranty card.
Thus this warranty does not limit the legal rights of the owner with respect to the issuer of this warranty card (the guarantor) or
any other business person or enterprise.
