65
Appendix
If you cannot find the solution to your problem in the above
items, refer to the au Customer Support site "
トラブル診断
(Trouble check)" on the website shown below. (Displayed
language is Japanese only.)
https://www.au.com/trouble-check/
After-Sales Service
■
When Asking for Repair
For repair, contact Repair and Delivery Service Center.
During the
warranty
period
Repairs will be done based on the terms of
services of the free-of-charge repair warranty.
Outside the
warranty
period
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
* The warranty period is one year from the day when you purchase the
product.
◎
Before handing the product for repair, make a backup of
the contents of memory since they may disappear during
repair. Note that the Company shall not be liable for any
damages and loss of income should the contents of
memory be altered or lost.
◎
Recycled parts that meet the Company's quality
standards are sometimes used for repair.
◎
au cell phones collected by Replacement cell phone
delivery service which you used before are recycled
to cell phones for replacement after repairs. Also parts
replaced by au after-sales service are collected and
recycled by the Company. They are not returned to
customers.
◎
For the products that are processed, modified,
analyzed (including altering the software, analyzing
(including rooting), reverse-engineering, decompiling,
or disassembling), or repaired by repair offices other
than the company specified, they are not covered by the
warranty or repair may be refused.
◎
The battery built into the product is not covered by the
free-of-charge repair warranty except for events arising
from defects in battery materials and manufacturing.
