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In case of L
oss of
Your PT003
Activating the Remote Auto Lock by the Security Lock Service
Even if the Remote Auto Lock is not set in advance, the Remote Auto Lock can be activated by calling Customer Service Center or
completing the application process on au Customer Support from a PC.
The Security Lock Service is available free of charge.
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Calling Customer Service Center to Activating/Canceling the Remote Auto Lock
From an au cell phone: 113 without a prefix (toll free)
From any other cell phone or fixed-line phone:
0077-7-113 (toll free)
Open 24 hours
Follow the voice guidance to complete the application process.
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Activating/Canceling the Remote Auto Lock from a PC
Login to au Customer Support (https://cs.kddi.com/) and complete the application process by following the on-screen instructions.
• The Remote Auto Lock cannot be activated when the PT003 is turned off or out of the service area, or Emission OFF is set to
ON.
• You must fill out an application to use au Customer Support (the application can be filled out even after your cell phone is lost).