CHAPTER 13: FIRMWARE UPDATE & RECOVERY
MDU Solutions
®
– DVIS/DVISm - Digital Video Insertion System & Mini Digital Video Insertion System - Installation & Operation Manual
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11. Select the ‘Maintenance’ tab and verify that ‘Version Number’ is the same as the number in the name of the firmware
upgrade file.
12. If the installed firmware version agrees with the name of the file, the firmware upgrade is complete.
14.7 System Recovery Process
NOTE: Do not depress the ‘RESET’ button unless you have the appropriate firmware file
available. This will cause your DVIS to wait indefinitely until the firmware is uploaded. There is no
cancel button for recovery mode and once recovery mode has begun, the appropriate firmware file
has to be uploaded to complete the recovery process.
14.7.1 Introduction
NOTE: All programmed settings will be lost. Record the configuration so it may be re-programmed
before applying the system recovery file.
System recovery is intended to restore the system in case it is suspected that internal files have become corrupted and that
the GUI has become unresponsive. The Recovery Mode/Status is reached by pressing and holding, for several seconds, the
‘Reset Button’ until the fans stop running. The button is located on the front panel of the DVIS beside the Management IP port
and is covered from the factory by a small adhesive dot to prevent inadvertent use. One fan will start running again while the
other will remain idle. In recovery mode, the IP address setting of the Management IP port always reverts to 192.168.0.23
regardless of previously configured IP settings before recovery. Now the appropriate firmware file has to be uploaded, typically
the latest firmware version upgrade file. Check the details posted on the appropriate ATX Support site, see
for the current firmware versions.
NOTE: By default the DVIS IP address will be reset to 192.168.0.23 so it will be necessary to
configure a computer on the same subnet to allow uploading the file, using an address between
192.168.0.24 and 192.168.0.255.
14.7.2 Obtain and Save Firmware Upgrade
Obtain the appropriate recovery firmware file and save it in a known location on the Management Computer. This file is in
.zip
format and its name contains the version code for this upgrade.
Extract the firmware file within the zip archive and save it in a known location on the Management Computer. This file is in
.tgz
format and is itself an archive format. It should not be modified in any way or extracted further.
14.7.3 Set Management PC Subnet
You will need to connect to your device directly through a cable, so set the computer that you will use for the upgrade to the
same subnet as the DVIS in order to access the GUI. The network address for the DVIS unit will be reset to the factory default
setting of 192.168.0.23 so configure the computer to an address between 192.168.0.24 and 192.168.0.255.
If you do not know how to set the Management Computer to the same subnet as the DVIS, see
for a tutorial on setting the IP address.
14.7.4 Reset the DVIS
NOTE: Do not depress the ‘RESET’ button unless you have the appropriate firmware file
available. This will cause your DVIS to wait indefinitely until the firmware is uploaded. There is no
cancel button for recovery mode and once recovery mode has begun, the appropriate firmware file
has to be uploaded to complete the recovery process.
Using a pen or similar small pointed object, press and hold the ‘RESET’ button on the front panel of the DVIS for several
seconds to place the unit in RESET/RECOVERY mode. You can recognise the condition when both fans stop operating, then
after a few seconds they restart (this assumes that the fans were running). Wait about 1 minute more for the DVIS to restart.
NOTE: In Recovery Mode, the DVIS Management IP port reverts to 192.168.0.23.
