Fault lists & troubleshooting
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© 2019, ATEÏS, member of PAX ProAV Group
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Fault lists & troubleshooting
The following table explains the faults and detailed diagnosis displayed in
.
Faults
Diagnosis (details)
Supporte
d
Version
Troubleshooting
Nand Flash Error
Internal parts of IC does not
function or cause by static
electricity.
v2.13
Reboot device.
FPGA SSI Zone
Error
Internal parts of IC does not
function or cause by static
electricity.
v2.13
Reboot device.
FPGA SSI FP
Error
Internal parts of IC does not
function or cause by static
electricity.
v2.13
Reboot device.
FPGA Code no
exist
IC codes do not function or
cause by static electricity.
v2.13
Reboot device.
FPGA Code Error
IC codes do not function or
cause by static electricity.
v2.13
Reboot device.
FPGA
Communication
Error
IC communication does not
function.
v2.13
Shutdown the device first, and check if the
FPGA cable is connected tightly and correctly.
NT Code no exist
IC codes do not function or
cause by static electricity.
v2.13
Update firmware again, and reboot the device.
NT Code Error
IC codes do not function or
cause by static electricity.
v2.13
Update firmware again, and reboot the device.
NT
Communication
Error
IC communication does not
function.
v2.13
Shutdown the device first, and check if the
FPGA cable is connected tightly and correctly.
Ateis Net Port
Occurrence
Wrong direction:
The global-net wiring
connection among the
connected BTQ-VM/SG
devices is not correct.
v2.13
Check if the wiring connection is correct (Port B
to Port A) and does not loosen.
Shutdown:
The communication does not
function.
1. Check if the cables are connected tightly and
correctly.
2. If the wiring is correct, reboot the devices,
and check if the communication of Port B to
Port A is normal.
3. Check all the hardware connection again.
Unplug and re-connect the Ethernet
cables.
Reboot the devices.
Use CAT5/6 cables and link PORT-A to
PORT-B on controller (bypass).
4. Check if this fault is not listed on Web
Browser > Machine > Info > Fault List.
MSG File no Exist
The programmed message
files does not exist anymore.
v2.13
1. Check if the file is stored in the internal
memory (Web Browser > Message
Management).
2. If the file is stored in USB drive, please plug
in the USB, and check if this file is
accessible.
Device Offline
Machine:
The connected BTQ-VM/SG/
SL is offline.
v2.13
1. Check if the power supply is present.
2. Check if the wiring of global-net ports on
BTQ-VM/SG is connected tightly and correctly
and the LEDs on RJ45 connector flashes,
too.
3. Check if the digi-link port (local-net) linked to
Remote:
The connected DPM/DGL-
MIC/DNM cannot