33
Maintenance and Troubleshooting
I hear other
calls while using
my headset.
• Disconnect the headset or telephone base
from the telephone jack, and plug in a
different telephone. If you still hear other
calls, the problem is probably in your
building’s wiring or local service. Call your
local telephone company.
• Relocate your headset or telephone base
to a higher location. You may experience
better reception by elevating the headset
or telephone base.
• If the other phones in your home are
having the same problem, the problem is in
your wiring or local service. Contact your
local telephone company (charges may
apply).
I cannot hear a
ring tone from
the headset
when there is
an incoming
call.
• If you have pressed
MUTE/
FLASH
on the
headset when it is ringing, it mutes the
ring tone of the headset. The ring tone
resumes on the next call.
You may have too many extension phones
on your telephone line to allow all of them
to ring simultaneously. Try unplugging
some of the other phones.
• The layout of your home or office might
be limiting the operating range. Try moving
the headset or telephone base to another
location, preferably on an upper floor.
•
Troubleshooting
