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45

Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer
Service, visit our web site at

www.telephones.att.com

, or call 1 (800) 222-3111. In

Canada, call 1 (866) 288-4268.

My phone
doesn’t work
at all

• Make sure the power cord is securely plugged in.

• Make sure that the battery pack connector is securely plugged into

the cordless handset.

• Make sure the telephone line cord is securely and firmly plugged into

the telephone base and the telephone wall jack.

• Charge the battery pack in the cordless handset for at least 16 hours.

For optimum daily performance, return the cordless handset to its
base when not in use.

• Reset the base. Unplug the unit’s electrical power. Wait for approxi-

mately 15 seconds, then plug it back in. Allow up to one minute for
the cordless handset and base to reset.

• You may need to purchase a new battery pack, please refer to page

10 of this user’s manual.

I cannot get a
dial tone

• First try all the suggestions above.

• Move the cordless handset closer to the base. You might have moved

out of range.

• Your line cord might be malfunctioning. Try installing a new line cord.

• If the previous suggestions don’t work, disconnect the base unit from

the telephone jack and connect to a different phone. If there is no dial
tone on that phone either, the problem is in your wiring or local ser-
vice. Contact your local telephone company.

I cannot dial
out

• First try all the suggestions above.

• Make sure you have a dial tone before dialing. The cordless handset

may take a second or two to find the base and produce a dial tone.
This is normal. Wait an extra second before dialing.

• Make sure your phone is set to the correct dial mode for the type of

service that you have (pulse or touch tone). Refer to the

Telephone

operation

section of this user’s manual (page 21) to set the dial

mode.

• If the other phones in your home are having the same problem, the

problem is in your wiring or local service. Contact your local tele-
phone company (charges may apply).

• Eliminate any background noise. Noise from a television, radio or

other appliances may cause the phone to not dial out properly. If you
cannot eliminate the background noise, first try muting the cordless
handset before dialing, or dialing from another room in your home
with less background noise.

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Содержание E1937

Страница 1: ...User s manual 5 8 GHz Cordless Telephone Answering System E5926 E5927B E5937B E5947B E1937B with Caller ID CallWaiting ...

Страница 2: ...o help you with any questions concerning the operation of this product available accessories or any other related issues Call toll free 1 800 222 3111 In Canada call 1 866 288 4268 or visit our web site at www telephones att com Model E5926 E5927B E5937B E5947B E1937B Product name 5 8GHz cordless telephone answering system Serial found on the bottom of the telephone base Purchase date Place of pur...

Страница 3: ...ture that works with service from your local telephone service provider Caller ID with call waiting lets you see who is calling before answering the phone even when you re on another call You may need to change your telephone service to use this feature Contact your telephone service provider if You have both caller ID and call waiting but as separate services you may need combined service You hav...

Страница 4: ...andset1 Additional handsets will be assigned numbers in the order they are registered handset 2 handset 3 or handset 4 You can register a maximum of four handsets The E5927B has two handsets automatically registered as handsets 1 and 2 You can register two additional handsets which will then be assigned as numbers 3 and 4 The E5937B E1937B has three handsets automatically registered as handsets 1 ...

Страница 5: ...g system operation Answering system operation 30 Day and time announcements 31 Outgoing announcements 32 Announcement only mode 33 Changing feature options 34 Message playback 35 Recording and playing memos 36 Message counter displays 37 Remote access 38 Appendix Screen icons indicator lights tones 40 Handset display screen messages 41 Adding new handsets 43 Replacing a handset 44 Troubleshooting ...

Страница 6: ...page 25 While entering names press to move the cursor to the right PHONE FLASH Press to make or answer a call During a call press to receive an incoming call if call waiting is activated see page 15 INTERCOM Press to initiate an intercom conversa tion transfer or forward a call see pages 17 19 Cordless handset Feature menu DIRECTORY CALL LOG Menu Feature menu DIRECTORY See page 23 CALL LOG See pag...

Страница 7: ...announcement Quick reference guide Telephone base IN USE On when handset is in use or you are registering a hand set Flashes when another phone is in use on the same line or the answering system is answering an incoming call or you are de registering a handset from the base CHARGE On when the cordless handset is properly positioned to charge in the telephone base VOLUME Press to adjust message pla...

Страница 8: ...p your telephone for warranty service Check to make sure the telephone package includes the following Telephone base Cordless handset Battery pack for cordless handset Telephone line cord Wall mount bracket for telephone base Belt clip for cordless handset Power adapter for telephone base Battery compartment cover ...

Страница 9: ...ice Check to make sure the telephone package includes the following Telephone base Cordless handsets Wall mount bracket for telephone base Belt clips for cordless handsets Charger for cordless handset Battery packs for cordless handsets Power adapter for telephone base Power adapter for handset charger Telephone line cord Battery compartment covers ...

Страница 10: ...rvice Check to make sure the telephone package includes the following Telephone base Cordless handsets Wall mount bracket for telephone base Belt clips for cordless handsets Chargers for cordless handsets Battery packs for cordless handsets Power adapter for telephone base Power adapters for handset chargers Telephone line cord Battery compartment covers ...

Страница 11: ...e Check to make sure the telephone package includes the following Telephone base Cordless handsets Wall mount bracket for telephone base Belt clips for cordless handsets Chargers for cordless handsets Battery packs for cordless handsets Power adapter for telephone base Power adapters for handset chargers Telephone line cord Battery compartment covers ...

Страница 12: ...ng caller ID service and if both telephone companies use compatible equipment See caller ID operation beginning on page 27 for more details about how these features work Telephone operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission FCC Even so the handset s and base can communicate over only a cer tain distance which can vary wit...

Страница 13: ...nd Away from any other cordless wireless device such as cordless telephones 802 11 wireless router such as WiFi Away from other electronic equipment microwave oven television computer etc Avoid excessive heat cold dust or moisture If you need to install your phone within the same room as other cordless phones or wireless products you may need to select different channel s for your router and or ot...

Страница 14: ...arger to charge for 16 hours before first use Plug power adapter into the jack on the underside of charger as shown then plug into an electri cal outlet Caution Use only the supplied rechargeable battery or replacement battery pack part number 80 5848 00 00 Press in and downward on the tab to open the battery compartment cover Slide battery compartment cover up until it clicks closed NOTES 1 Use o...

Страница 15: ...ounting pegs and press and slide the wall mount bracket down firmly so it is held securely on the outlet mounting pegs 1 Connect telephone line cord and AC power cord to telephone jacks and wall jacks as shown on page 9 2 Install wall mount bracket onto set First put the two front wall mount bracket tabs into the front notches on bottom of telephone base then squeeze the rear tabs of the wall moun...

Страница 16: ... headset purchased separately For best results use an AT T 2 5 mm headset Snap belt clip into notches on both sides of handset Plug 2 5 mm headset into jack on side of handset beneath small rubber cap To release belt clip from handset press on both flaps of the clip as shown Pull and unlock one flap from the notch first before detaching the whole belt clip from handset ...

Страница 17: ...all press SPEAKER To make a call press SPEAKER then dial a number During a call you can press SPEAKER to toggle between hands free speak erphone and normal handset use Press OFF CLEAR to hang up Last number redial Before pressing PHONE FLASH press REDIAL PAUSE to display the most recently called numbers up to 32 dig its Use the buttons or REDIAL PAUSE repeatedly to view up to five recently called ...

Страница 18: ...s PHONE FLASH SPEAKER or any dial pad key 0 9 or at the handset s or press HANDSET LOCATOR at the base NOTES 1 The handset ringer volume also determines the level of the paging tone If the handset ringer volume level is set to off 0 that handset will be silenced for all calls and paging see page 20 2 During a page if you press OFF CLEAR on a handset the ringer of that handset will be silenced But ...

Страница 19: ...ne calls while you are already on a call Press PHONE FLASH to put your current call on hold and take the new call You can press PHONE FLASH at any time to switch back and forth between calls Three way conference calls While a call is in progress a person at another handset can press PHONE FLASH or SPEAKER to join the call A person at either handset can press OFF CLEAR or place the handset in the b...

Страница 20: ... you have more than one handset in use all handsets ring with an incoming call Press OFF or MUTE on one handset will only silence the ringer of that particular handset but the other handset s will continue to ring Temporary tone dialing If you have dial pulse rotary service you can switch to touch tone dialing during a call by pressing This can be useful if you need to send tone signals for access...

Страница 21: ...the handset being called to answer the call To end the intercom call Press OFF CLEAR or INTERCOM at the handset OR Place the handset in the charger or base NOTE The intercom feature cannot be used while a handset is in the directory or call log Pressing INTERCOM while on an outside call will initiate call transfer see page 19 Handling incoming calls The phone will beep if you receive an outside ca...

Страница 22: ...he display will show CALL FORWARDED The destination set will ring and the display will show INCOMING CALL Press PHONE FLASH SPEAKER or any dial pad key 0 9 or on the destination handset to answer the call NOTE If the forwarded call is not answered within 30 seconds the external call will be returned to the handset that originated the forward and its display will show CALL BACK If the returned call...

Страница 23: ... Press PHONE FLASH INTERCOM SPEAKER or any dial pad key 0 9 or on the destination handset to answer the intercom call When the recipient answers the intercom call you can talk privately without the outside caller hearing the conversation On the originating handset press OFF CLEAR to transfer the call The display will show CALL TRANSFERRED NOTE When the recipient answers the intercom call the origi...

Страница 24: ...n idle mode press VOLUME buttons on the right side of the handset to change ringer volume directly NOTE The ringer volume level also determines the levels of ringing for intercom calls see page 17 and the paging tone when initiating the handset locator feature see page 14 If the handset ringer volume level is set to off 0 that handset is silenced for all calls and paging Ringer tone This feature a...

Страница 25: ...CT again to remove the displayed mes sage or press OFF CLEAR to exit NOTE This only turns off the displayed message it does not delete your voice mail message s Use this feature when the phone indicates there is voice mail when you have none If there actually is a new voice mail mes sage your local telephone company will continue to send the message which turns the display message back on Dial typ...

Страница 26: ...acity The directory can store up to 50 entries Each entry can contain a number up to 32 digits and a name up to 16 letters long A convenient search feature can help you find and dial numbers quickly see page 25 Timeouts and error messages If you pause for too long while making an entry the pro cedure will time out and you will have to begin again If all memory locations are in use the screen will ...

Страница 27: ... mistake Press and hold REDIAL PAUSE to enter a three second dialing pause To enter a name Use the dial pad and the chart below to enter a name up to 16 characters Each press of a particular key will cause characters to be displayed in the following order The cursor moves to the right when you press another dial pad key or the button Press to move the cur sor to the left Press MUTE DELETE to erase...

Страница 28: ...24 Directory New directory entries Storing the entry Press SELECT to store your new directory entry To change it later see page 26 ...

Страница 29: ... letters please refer to page 23 for details 2 If there is no name entry matching the first letter of the key the directory will display a name entry that matches the second letter of the key If you have more than one name entry that begins with the same first letter only by scrolling through the entire first letter entries then you can access the name entries which start with the second letter of...

Страница 30: ...correct telephone number You can use the button to move the cursor to the left and the button to move the cursor to the right Press and hold REDIAL PAUSE to add a three second pause if necessary You can also press REDIAL PAUSE then to scroll to the previously dialed number from the redial list you want to store in the directory then press SELECT Press SELECT You are now prompted to EDIT NAME Press...

Страница 31: ...n it will not be saved in the call log NOTES 1 Only one handset can review the call log at a time If another handset attempts to enter the call log it will display NOT AVAILABLE AT THIS TIME 2 Caller ID features will work only if both you and the caller are in areas offering caller ID service and if both telephone companies use compatible equipment 3 When in idle mode the cordless handset screen w...

Страница 32: ...cal telephone company If the telephone number of the person calling matches an exact number in your directory the name that appears on screen will match the name as you entered it into your directory Example If Christine Smith calls her name will appear as Chris if this is how you entered it into your direc tory ...

Страница 33: ... and with or without the 1 then press PHONE FLASH or SPEAKER to place the call Example CID Number displayed as 908 555 0100 three times Number changes to 555 0100 drops 1 area code PHONE SPEAKER Dials 555 0100 Other options Press MUTE DELETE to delete this entry from the call log Press and hold MUTE DELETE to delete all entries from the call log When asked to confirm press SELECT to clear the call...

Страница 34: ...e 34 Press to select or change a setup option see page 34 Press to review or set clock see page 31 Press to record a memo see page 36 or after pressing SETUP to record an outgoing announcement see page 32 Press to delete message currently playing hold to delete all old messages see page 35 Press to repeat message hold to slow playback press twice to play previous mes sage see page 35 Press to skip...

Страница 35: ...0 to 2039 2 Caller ID provides the time and date Set the year so that the day of the week can be calculated from the caller ID information After you set the time once it will thereafter be set automatically with incoming caller ID information The time will be set automatically only if you subscribe to caller ID service pro vided by your local telephone company see page 8 1 Press TIME SET The syste...

Страница 36: ...en you are done Speak facing the telephone base from about nine inches away Press PLAY STOP when you are done Elapsed time in seconds will be shown in the message window as you record You can record an announce ment up to 90 seconds long Announcements less than three seconds long will not be recorded To delete your outgoing announcement Press SETUP until you hear Announcement Press PLAY or press R...

Страница 37: ...nouncement only is turned on calls are answered with a pre recorded announcement that says We re sorry messages to this number cannot be accepted You can use this announcement or replace it with a recording of your own voice After turning on the announcement only feature follow the steps on page 32 to record your announcement Callers will hear this announcement only when the announcement only feat...

Страница 38: ...page 38 When the answering system is turned on the ANSWER ON OFF light is lit and the message alert function is activated any new incoming message will increase the flashing number in the message window by one and a beep tone will sound every ten seconds as a reminder that there are unreviewed mes sages on the answering system When on callers hear an announcement but cannot leave messages see page...

Страница 39: ...to skip to next message or hold down to speed up message playback Press REPEAT to repeat message currently playing Press twice to hear previous message or hold down to slow message playback Press DELETE to delete message being played back Press PLAY STOP to stop playback To delete all old messages To delete all old messages press and hold DELETE while the phone is idle not during a call or during ...

Страница 40: ...emo Press REC MEMO Elapsed time in seconds is shown in the message window as you record You can record a memo up to four minutes long Memos less than one second long will not be recorded Press PLAY STOP to stop recording To play back a memo Press PLAY STOP to hear messages and memos see page 35 for other options 1 REC MEMO Record after the tone Press STOP when you are done 3 Recorded then beep Mem...

Страница 41: ...volume level while adjusting 1 99 counting Elapsed time while recording a memo see page 36 or announcement up to 90 seconds page 32 99 flashing Memo recording exceeded 99 seconds F flashing Memory is full Messages must be deleted before new messages can be received CL flashing Clock needs to be set see page 31 A Announcement only mode is on see page 33 System is answering a call or being accessed ...

Страница 42: ...w messages Press during playback to delete current message Press 3 twice to delete all old messages while in remote access idle mode message not being played Press during the caller s message to repeat the message Press during the beginning of the day and time announce ment to go back to the previous caller s message Press to stop any operation stop play back stop recording Press to skip current m...

Страница 43: ...system off 0 Turn system on 0 Press to hear list of features com mands Press to turn off answering system Incoming calls will no longer be answered If off system will answer after 10 rings Enter your access code then press 0 to turn it on Remote access ...

Страница 44: ...beeps Low battery warning Two beeps Out of range during off hook Confirmation tone Programming command completed successfully A series of beeps Press VOLUME keys while the volume levels are already at limits Base tones Indicator lights IN USE On when handset is in use or you are registering a handset Flashes when another phone is in use on the same line or answering system is answering an incoming...

Страница 45: ... the base PAGING The base is paging handset s Another handset is calling LINE IN USE An extension phone is in use NO LINE There is no telephone line connected ALREADY SAVED The telephone number you have entered is already stored in the directory SAVED The call log entry is saved to the directory successfully WARNING CHECK BATTERY The battery is not installed or not installed properly in the handse...

Страница 46: ...hes from being on mute to normal call MICROPHONE ON The handset is to initiate an intercom call to another handset You have to press the handset number of the destination handset INTERCOM TO The intercom call has just been ended by you or the receiver of the call INTERCOM ENDED The handset is calling another handset for intercom calls CALLING HANDSET X The handset is to forward an external call to...

Страница 47: ...ndset 4 Before using a new E597 1 handset you must register it with the base To add a new handset When first purchased all optional accessory hand sets show NOT REGISTERED on the screen Make sure your handset battery is properly installed and charged Put the handset in its charger which is plugged into AC power After a few seconds PRESS HNDST LOC 4 SEC ON BASE will be shown on the screen Press and...

Страница 48: ...ess and release HANDSET LOCATOR again The IN USE light will turn off and in a few seconds all handsets will be de registered All handsets will show NOT REGISTERED if de registration was successful NOTES 1 If the de registration process was not successful you may need to reset the system and try again To reset pick up the handset and press the PHONE FLASH button then press the OFF CLEAR button and ...

Страница 49: ...e moved out of range Your line cord might be malfunctioning Try installing a new line cord If the previous suggestions don t work disconnect the base unit from the telephone jack and connect to a different phone If there is no dial tone on that phone either the problem is in your wiring or local ser vice Contact your local telephone company I cannot dial out First try all the suggestions above Mak...

Страница 50: ...timum daily performance return the cordless handset to its base when not in use You may need to purchase a new battery please refer to the battery section of this user s manual Your phone might be malfunctioning Please refer to the Limited war ranty section of this user s manual for further instruction If the cordless handset is in its base and the charging light does not come on refer to The char...

Страница 51: ... nor mal to experience static on your phone while the microwave oven is operating Do not install this phone in the same outlet or near a microwave oven If your phone is plugged in with a modem or a surge protector plug the phone or modem surge protector into a different location If this solves the problem re locate your phone or modem farther apart from one another or use a different surge protect...

Страница 52: ...rference with your cord less phone Try installing your phone as far away as possible from electronic devices like wireless routers radios radio towers pager towers cell phones intercoms room monitors televisions personal computers kitchen appliances and other cordless phones Your line cord might be malfunctioning Try installing a new line cord Re install the battery pack and place cordless handset...

Страница 53: ... this feature to work on your phone Your caller must be calling from an area that supports caller ID Both you and your caller s telephone companies must use caller ID compatible equipment System does not receive caller ID or system does not display call er ID during call waiting Make sure you subscribe to caller ID with call waiting features ser vices provided by your local telephone company Calle...

Страница 54: ...or the system is off the system will answer after 10 rings CL flashes in message win dow You need to reset the answering system clock see page 31 System does not respond to remote commands Make sure to enter your remote access code correctly see page 38 Make sure you are calling from a touch tone phone When you dial a number you should hear tones If you hear clicks the phone is not a touch tone te...

Страница 55: ...s in contact with any liquids unplug any line or power cord immedi ately Do not plug the product back in until it has dried thoroughly Install this product in a protected location where no one can trip over any line or power cords Protect cords from damage or abrasion If this product does not operate normally read Troubleshooting in this user s manual If you cannot solve the problem or if the prod...

Страница 56: ...ther nickel cadmium or nickel metal hydride rechargeable batteries Exercise care in handling batteries in order not to short the battery with conducting material such as rings bracelets and keys The battery or conductor may overheat and cause harm Observe proper polarity between the battery and the battery charger Nickel cadmium rechargeable batteries Must be recycled or disposed of properly Do no...

Страница 57: ...nches from the pacemaker Should NOT place wireless phones directly over the pacemaker such as in a breast pocket when it is turned ON Should use the wireless phone at the ear opposite the pacemaker WTR s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless phones Especially about telephones answering systems Two way recording This unit does not sound...

Страница 58: ...d to your telephone line ensure the connection of this equip ment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer If this equipment is malfunctioning it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the ma...

Страница 59: ...ore of the following measures Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to...

Страница 60: ... period MATERIALLY DEFECTIVE PRODUCT During the limited warranty period AAT s authorized service representative will repair or replace at AAT s option without charge a materially defective product If AAT repairs this product AAT may use new or refurbished replacement parts If AAT chooses to replace this product AAT may replace it with a new or refurbished product of the same or similar design AAT ...

Страница 61: ...e 6 below or charges for installation or setup adjustment of customer controls and installation or repair of systems outside the unit 5 How do you get warranty service To obtain warranty service in the United States of America call 1 800 222 3111 In Canada please dial 1 866 288 4268 for instructions regarding where to return the product Before calling for service please check the user s manual A c...

Страница 62: ... to make modifications to this limited warranty and you should not rely on any such modification State Law Rights This warranty gives you specific legal rights and you may also have other rights which vary from state to state Limitations Implied warranties including those of fitness for a particular purpose and merchant ability an unwritten warranty that the product is fit for ordinary use are lim...

Страница 63: ... to handset 5725 MHZ 5850 MHz Channels 95 Operating temperature 32 F 122 F 0 C 50 C Base unit voltage AC voltage 60Hz 96 130 Vrms Base unit voltage AC adapter output 9VDC 600mA Handset voltage 3 2 4 7 VDC 700mAh Charger voltage AC adapter output 9VDC 200mA Replacement battery Battery pack 80 5848 00 00 3 6V 700mAh ...

Страница 64: ...entries 26 name search 25 new entries 23 E Elapsed time 13 Ending calls 13 F Flash switchhook flash 15 H Hands free use 13 Handset locator 14 Headset 12 I Intercom 17 Incoming call log 27 Incoming calls answering 13 Indicator lights 40 L Last number redial 13 Low battery 10 M Making calls 13 Menus 20 Messages 30 39 Mute 16 N Names enter into directory 23 search for 25 O Operating range 8 Q Quick r...

Страница 65: ...back 4 Stop 5 Help menu 5 Skip the message 6 Review announcement 7 Record announcement 7 Record memo 8 Review remote access code 9 Change remote access code 9 Answer machine ON OFF 0 Call your phone number then enter your two digit access code preset to 19 5 8 GHz CordlessT elephone Answering System E5926 E5927B E5937B E1937B E5947B Copyright 2006 Advanced American Telephones All rights reserved A...

Страница 66: ...vanced American Telephones All rights reserved AT T and the Globe Design are trademarks of AT T Corp licensed to Advanced American Telephones Printed in China Issue 4 AT T 06 06 91 000648 040 000 www telephones att com ...

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