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Need more help?
Go online: Visit
att.com/uversesupport
Call us: Dial
800.288.2020
and ask for “U-verse technical support.”
Specific Issues
I have a monitored home security system or health alarm.
You will need to contact your home security and/or health alarm providers
after completing all of the installation steps in this guide to ensure that their
services have not been affected.
My Power indicator light turns red during the power up sequence.
Don’t worry. This is a normal part of the power up sequence —
just remember not to unplug the power cord or green data cable when the
light is still red. At the end of the sequence, the Broadband and Service
indicator lights will be solid green.
Where can I go for further installation assistance or to
download the online support tool?
For further installation assistance or to download the online support
tool for features configuration, such as Wi-Fi networking service, go to
uverseactivation.att.com
Why do I need to install phone line filters?
Without a DSL filter, you may experience disruptions or hear static on the
phone line. You may purchase additional filters (including wall mount filters)
from the AT&T Store at
att.com/equipment
or at most electronics and
computer stores. While AT&T services generally work with third-party devices,
they are not specifically supported by AT&T.
There’s static on the phone line.
Make sure there are port filters properly installed on all phone devices, digital
video recorders, monitored alarm systems, satellite systems, fax machines,
cable systems, and any other devices plugged into a wall jack.
Every time I try to browse a Web page, I get a message saying “Detecting
Proxy Settings.”
In Internet Explorer, under Tools > Internet Options >Connections > Settings,
uncheck any checked boxes and click OK.
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Having Trouble?
Many issues can be resolved in these simple steps:
Check your connections.
Verify that cables, cords, and filters on all devices are connected as specified in Steps
1
A
–
E
.
Make sure:
• The dual-port filter (optional) is plugged into the wall jack (and not the Wi-Fi Gateway).
• The data cable is plugged into the DSL port on the dual-port filter.
• Your phone cable is connected to the Phone port on the dual-port filter.
Cables usually make an audible “click” when secure. If connections are secure and you are still unable to
connect to the Internet, try another wall jack. If you have traditional phone service, plug a phone directly into
the wall jack to confirm dial tone.
Power down, then power back up.
Shut down your computer, and unplug the black power cord and any other devices from the back of the
Wi-Fi Gateway. Wait 15 seconds and then plug devices back in, making sure the Wi-Fi Gateway’s Power light
is on. You should see a solid green Power light indicating a successful power connection (if the light is not on,
try another electrical outlet). Then turn your computer back on.
Wait for blinking indicator lights.
Wait for blinking indicator lights to turn solid green (may take up to two minutes), and then attempt
to access the Internet.
Try another wall jack.
Disconnect the green data cable from the wall jack and the Wi-Fi Gateway from the electrical outlet. Move to
another wall jack in the house. Plug the green data cable into the new wall jack and the power cord into an
electrical outlet. Proceed with Step
2
(Power up) inside this guide to power up the Wi-Fi Gateway.
1
Additional AT&T U-verse information
Check out the User Guide online:
Go to
att.com/uversegetstarted
to watch a how-to installation
video and more.
Visit
att.com/userguides
to find an electronic version of this
guide (ATT141210877-2/PnP NVG510 Internet Install Guide) and
other support information.
What is your internet connection speed?
The
AT&T Speed Test
is available to help you gauge the performance
of your online experience. Visit
att.com/speedtest
to determine the
speed at which data is sent to or from your computer.
Manage your account:
Go to
att.com/myatt
to manage your AT&T U-verse account . You
can also visit
att.com/manage
to download the app.
¿Habla español?
Por favor visite
att.com/uverseguias
para ver la informacion en
español. También pueden ver la siguiente guía: ATT141210877-2
(PnP NVG510 Internet Install Guide) para más detalles
.
ATT141210877-2
Gather materials needed for setup:
(PnP NVG510 Internet Install Guide)
06/14
Your 4-digit passcode.
You received a separate email and/
or letter confirming the 4-digit
passcode you designated when
placing your order
Packing slip
(Includes Service Activation Date
and Account Number)
AT&T U-verse
High Speed Internet User
Guide support materials
User Guide
Gateway will come packed with stand attached.
Wi-Fi Gateway
Ethernet Cable
(yellow)
Power cord
Data Cable
(Green)
Dual-Port Filter
Single-Port Filters
ATT100070695
FPO
Before you begin:
1. Check your service activation date.
Do not attempt to install your services until
2pm or later
on the date provided to you
by AT&T. This date is also located on your
packing slip.
2. Do you have a monitored home security system or
health alarm?
See “Specific Issues” on the back of this guide.
Get started
Approximate installation time: 55 minutes
8pm
Watch a how-to installation video and more!
Download
and install the
free
AT&T Code Scanner from your mobile app store.
Then scan the QR code to the left with your code scanner
to view U-verse self-install videos.
AT&T High Speed
Internet Service
Wi-fi Gateway
self-
installation
guide
Before installation:
Do not attempt to install your services until 2pm
or later on your service activation date. You can
find this date on your packing slip.
2a
2b
3
What is your service activation date?
Do not attempt to install your service until
2pm or later
on your service activation date.
You can find this date on your packing slip.
