background image

Strain-relief tab

1

Connect the telephone
line cord.

2

Connect the 
telephone 
(optional).

3

Connect the 
power cord.

Standard

Electrical 

Outlet

Modular
Telephone
Jack

© 2004 Advanced Amer

ican Telephones.

All Rights Reserv

ed.

A T&T and the Globe Design are 

trademar

ks of A

T&TCor

p.,

licensed to 

Advanced American 

T elephones.

Printed in China.

Issue XA T&T 12/04

Visit us at www.telephones.att.com

1738 Digital 
Answering System

USER’S MANUAL 

Part 2

© 2004 Advanced American Telephones. All Rights Reserved.

AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.

Fold open this manual for information about 
this product’s installation and operation.
Please also read 

Part 1 — Important 

Product Information

1

INSTALLATION

Feature Setup

1

To enter Feature Setup mode, press and
hold 

S

until the system announces

“V

OICE IS

…” 

2

Press and release 

S

until the 

system announces the feature you 
want to set.

3

Press and release 

a

or

r

until the system 

announces the setting you want.
Refer to the Feature Summary 
for options.

4

Press and release 

S

to set 

up the next feature listed on the 

Feature Summary

— OR —

Press and release 

P

to 

exit  Feature Setup.

The new settings will be saved.

5

After you have selected the feature
options, you can review the settings 
by pressing and releasing 

S

.

FEATURE SETUP

When any feature is on, the Message Window displays

When any feature is off, the Message Window displays

Feature Summary

FEATURE:

SYSTEM

OPTIONS:

ANNOUNCES:

LANGUAGE

“V

OICE IS

...”

• Choose ENGLISH to have the system

announce voice prompts in English.
Choose ESPANOL to have the system
announce voice prompts in Spanish.

• During setup the Message Window will

display the current language setting (

E

for

English or 

S

for Spanish).

RING SELECT

“N

UMBER OF

Choose how many times the line will 

RINGS IS

...”

ring before the system answers a call.

• Set for 2 to 7 rings, or choose 

Toll Saver 2/4 or Toll Saver 4/6.

• When set to Toll Saver 2/4, the system

answers after four rings when you have 
no new messages and after two rings
when you do. Toll Saver 4/6 causes the
system to answer after six rings when 
you have no new messages and after 
four rings when you do.

• During setup, the Message Window will

display the number of rings (

8

for Toll

Saver 2/4, or 

9

for Toll  Saver  4/6).

3

2

Feature Summary continued

FEATURE:

SYSTEM

OPTIONS:

ANNOUNCES:

REMOTE 

“R

EMOTE ACCESS

Change the Remote Access Code to 

ACCESS CODE

CODE IS

...”

any three-digit number from 500 to 999.

• The Remote Access Code, preset to 500,

allows you to access many features of this
answering system remotely from a touch
tone phone.

• The system will prompt you to repeat

Steps 2

and 

3

of Feature Setup until 

you have set all three digits.

ANNOUNCEMENT

“A

NNOUNCEMENT

Choose ON to hear the announcement

MONITOR

MONITOR IS

...”

when your system answers a call. Choose
OFF to have it silent on your end. (Your
caller will still hear the announcement.)

NOTE:

Volume must be set to a 

level you can hear to use
Announcement Monitor.

NUMBER

“N

UMBER

When this feature is on, the system will 

ANNOUNCE

ANNOUNCE IS

...”

announce the caller’s telephone number

(Please see 

between the second and third rings.

NOTE below. )

NOTE:

When the Number Announce

feature is on and Ring Select is set for
two rings, the unit will answer after 
two rings to allow enough time for 
the system to announce the caller’s
telephone number.

STORE NUMBER

“S

TORE NUMBER IS

...”

When this feature is on, the system

(Please see 

announces the caller’s telephone

NOTE below.)

number when it plays back a message.

ACCEPT 

“A

CCEPT BLOCKED

Choose ON to have the system accept 

BLOCKED CALLS

CALLS IS

...” 

all calls. Choose OFF to have the system 

(Please see

respond to “blocked” calls with the 

NOTE below.)

pre-recorded announcement, “W

E

RE SORRY

,

BLOCKED CALLS TO THIS NUMBER CANNOT BE

ACCEPTED

,” and hang up without recording 

a message.

AUDIBLE

“M

ESSAGE ALERT IS

...” 

When this feature is on, the system beeps 

MESSAGE ALERT

every 15 seconds when you have new
messages.

NOTE:

For this feature to work, you must subscribe to Caller Identification service from

your telephone service provider. There is a fee for this service, and it may not be available 
in all areas.

FEATURE SETUP

Set the Clock

You must set the clock once so that the
system announces the correct day and time
with your messages. After this, if you
subscribe to Caller ID, the system will
automatically reset the clock each time new
call information is received.
Press 

P

to exit at any time while

setting the clock.

1

Press and hold 

C

until the Message

Window displays 

C

, and the default day

is announced.

2

To change the day setting, press and
release 

r

or 

a

until

the correct day is announced.

3

Press and release 

C

. The current

hour setting is announced.

4

To change the hour setting, press and
release 

r

or 

a

until

the correct hour is announced.

5

Press and release 

C

. The current

minutes setting is announced.

6

To change the minutes setting, press and
release 

r

or 

a

until

the correct minutes setting is announced.

7

Press and release 

C

. The current

year is announced.

8

To change the year setting, press and
release 

r

or 

a

until

the correct year is announced.

9

Press and release 

C

. The new day,

time, and year are announced.

To check the clock

, press and release

C

.

NOTE:

In the event of a power failure,

see the instructions on the bottom of
the unit to reset the clock.

Record Your Announcement

Before using this answering system, you
should record the announcement (up to
three minutes long) that callers will hear
when the system answers a call. If you
choose not to record an announcement,
the system answers with a pre-recorded
announcement: “H

ELLO

. P

LEASE LEAVE A

MESSAGE AFTER THE TONE

.”

1

Press and hold 

a

. When the

system beeps, speak toward the
microphone normally, from about nine
inches away. While you are recording,
the Message Window blinks

.

2

To stop recording, release 

a

.

The system automatically plays back
your announcement.

To review your announcement

, press

and release 

a

.

To erase your announcement

and

return to the pre-recorded announcement,
press 

D

while your announcement is

playing.

Callers can skip the announcement by
pressing 

#

.

Record a Memo

You can record a memo up to three minutes
long to be stored as an incoming message.

1

Press and hold 

r

. When 

the system beeps, speak toward the
microphone.

2

To stop recording, release 

r

.

3

To play the memo, press 

P

.

Answer Calls

When the system answers a call, the caller
hears the announcement you recorded,
followed by a beep. After the beep, the
system begins recording your caller’s
message. A caller can leave a message 
up to three minutes long. If the message 
is longer than three minutes, or if the caller
is silent for more than seven seconds, or if
the system runs out of memory, the system
beeps once and hangs up.

Callers can skip over your announcement 
by pressing 

#

.

Call Screening/Intercept

Set the system to answer calls, and set the
volume control so you can hear the caller’s
message. If you choose not to hear the
caller’s message, adjust the volume to 
the lowest setting. The Message Window
displays 

0

. If the Number Announce feature

is on, the caller’s telephone number will be
announced.

NOTE:

If you listen to messages or

change feature settings, the volume will
automatically adjust to an audible level.
You will need to reset the volume to 
the lowest setting.

If you decide to speak with the caller, lift the
handset of any telephone on the same line.

OPERATION

4

5

The system stops recording and resets 
to answer calls. If the system doesn’t
disconnect immediately, press and release
the telephone switchhook.

Caller ID Number Announce

NOTE:

For these features to work, you

must subscribe to Caller Identification
service from your telephone service
provider. There is a fee for this service,
and it may not be available in all areas.

This system can announce the telephone
number of a caller, between the second and
third rings. (See Feature Setup and Feature
Summary to turn this feature on).

Store Number

When this feature is on, the system will
announce a caller’s number when playing
back a message.

Accept Blocked Calls

When this feature is set to OFF, the system
will respond to “blocked” calls (those from
callers who have chosen to block their
numbers from identification)  with the 
pre-recorded announcement, “W

E

RE SORRY

,

BLOCKED CALLS TO THIS NUMBER CANNOT BE

ACCEPTED

.” The system then hangs up

without recording a message.

When this feature is set to ON, it will
answer and record messages from any caller.

Message Window

The Message Window displays the total
number of messages that have been
recorded. If there are more than nine
messages recorded, the Message Window
alternately displays the two digits of the 
total number of messages recorded. If the
Message Window  displays 

F

, then the

memory is full and you’ll need to delete
messages before new ones can be recorded.

PLAY Light

The PLAY Light blinks when you have new
messages, and remains steady when you 
have messages in memory that you’ve
already played. The PLAY Light is off when
there are no messages in memory.

Listen to Your Messages

As the system plays back messages, the
Message Window displays the number of 
the message playing. Before playing each

message, the system announces the day and
time the message was received. If the clock
wasn’t set when the message was recorded,
either because you didn’t set the clock or
because there was a power failure after you
set it, the system will announce “P

OWER

F

AILURE

” after the time and day. After

playing the last message, the system
announces “E

ND OF MESSAGES

.”

Play messages

— Press 

P

. If you

have new messages, they will be played first,
then old messages. If you have no new
messages but have old messages, the old
messages will be played. If you have no
messages, the system announces “N

O

MESSAGES

.”

Play message at half speed

— Hold

down 

r

while the message is

playing.

Play message twice as fast

— Hold

down 

a

while the message is

playing.

Repeat entire message

— Press and

release 

r

.

Repeat previous message

— Press

r

twice, and continue this

process to hear other previous messages.

Skip to next message

— Press and

release 

a

.

Stop message playback

— Press and

release 

P

.

Save Messages

The system automatically saves your
messages if you do not delete them.
The system can save about 40 minutes 
of messages, including your announcement,
for a total of up to 99  messages. When
memory is full, you must delete some or 
all messages before new messages can be
recorded.

Memory Monitor

You can determine the system’s remaining
recording time.

1

If the system is on, press 

O

to 

turn the system off.

2

Press 

O

again to turn the system

on. The system announces the
remaining recording time in minutes.
(If under five minutes remain, the
system announces  “T

HE MACHINE IS ON

.

L

ESS THAN FIVE MINUTES TO RECORD

.”)

OPERATION

Parts List

• 1738 Answering System
• Power Cord
• User Manual Part 1
• User Manual Part 2
• Wallet  cards

Before You  Install

Choose a location for the answering system
near a modular telephone jack and a
standard electrical outlet not controlled 
by a wall switch.

NOTE:

If you do not want to connect 

a telephone, skip 

Step 2

.

Use only the power cord supplied
with this product. If you need a
replacement, call 

1-800-222-

3111

. Input: 120 V, 60  Hz.

Output: 6V AC, 350 mA.

Turn System On/Off

Before proceeding to set up features, press

O

to turn the system on. To turn the

system off, press 

O

again.

When the system is off, the indicator above
the PLAY/STOP button is off and the
Message Window is blank.

NOTE:

If the Message Window is blank

make sure the power cord is securely
connected to both the answering system
and an electrical outlet not controlled by
a wall switch. Press 

O

to make sure

the system is on.

Strain-relief tab

1738_Map_1ATT120904   12/9/04  8:26 AM  Page 1

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