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ASUS Desktop PC

ENGLISH

Chapter 5

Troubleshooting

This chapter presents some problems you might encounter and the possible solutions.

My computer cannot be powered on and the power LED on the front panel

does not light up.

•

Check if your computer is properly connected.

•

Check if the wall outlet is functioning.

•

Check if the Power Supply Unit is switched on. Refer to the section

Turning your

computer ON

in Chapter 1.

My computer hangs.

•

Do the following to close the programs that are not responding:

1. Simultaneously press <Alt> + <Ctrl> + <Delete> keys on the keyboard, then

click

Task Manager

2. Select the program that is not responding, then click

End Task

•

If the keyboard is not responding, press and hold the Power button on your chassis

until the computer shuts down. Then press the Power button to turn it on.

I cannot connect to a wireless network using the ASUS WLAN Card (on

selected models only)?

•

Ensure that you enter the correct network security key for the wireless network you

want to connect to.

•

Connect the external antennas (optional) to the antenna connectors on the ASUS

WLAN Card and place the antennas on the top of your computer chassis for the

best wireless performance.

Содержание PD500TC

Страница 1: ...ASUS Desktop PC User Guide PD500TC PD500TCES ...

Страница 2: ... DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MAN...

Страница 3: ...dio output 25 Connecting multiple external displays 26 Connecting an HDTV 27 Chapter 3 Using your computer Proper posture when using your Desktop PC 29 Using the memory card reader 30 Configuring the USB ports using the BIOS 31 Configuring the HDD security setting using the BIOS 32 Chapter 4 Connecting to the Internet Wired connection 33 Chapter 5 Troubleshooting Troubleshooting 37 Appendix Workin...

Страница 4: ...interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or te...

Страница 5: ...canaux CAN ICES 003 B NMB 003 B IC Canadian Compliance Statement Complies with the Canadian ICES 003 Class B specifications This device complies with RSS 210 of Industry Canada This Class B device meets all the requirements of the Canadian interference causing equipment regulations This device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two con...

Страница 6: ...Management Rules 2016 and prohibits use of lead mercury hexavalent chromium polybrominated biphenyls PBBs and polybrominated diphenyl ethers PBDEs in concentrations exceeding 0 1 by weight in homogenous materials and 0 01 by weight in homogenous materials for cadmium except for the exemptions listed in Schedule II of the Rule Canadian Department of Communications Statement This digital apparatus d...

Страница 7: ...eless it is advised to use the wireless equipment in such a manner that the potential for human contact during normal operation is minimized FCC BluetoothWireless Compliance The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant Bluetooth Industry Canada Statement This Class B device m...

Страница 8: ...is mandatory for products marketed in the United States WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product installation guide may result in hazardous radiation exposure Optical Drive Safety Information Laser Safety Information AT BE BG CZ DK EE FR DE IS IE IT EL ES CY LV LI LT LU HU MT NL NO PL PT RO SI SK TR FI SE CH HR UK...

Страница 9: ...r cable from the electrical outlet before relocating the system Seek professional assistance before using an adapter or extension cord These devices could interrupt the grounding circuit Ensure that your power supply is set to the correct voltage in your area If you are not sure about the voltage of the electrical outlet you are using contact your local power company If the power supply is broken ...

Страница 10: ... product and software updates ASUS website The ASUS website provides updated information on ASUS hardware and software products Refer to the ASUS website www asus com ASUS LocalTechnical Support Visit ASUS website at https www asus com support contact for the contact information of local Technical Support Engineer Hazardous moving parts Desktop should be completely shutdown before servicing produc...

Страница 11: ...our retailer The illustrated items above are for reference only Actual product specifications may vary with different models ASUS Desktop PC Keyboard x1 Optional Mouse x1 Optional Installation Guide Power cord x1 ASUS mouse pad x 1 Optional Installation Guide x1 Warranty card x1 ...

Страница 12: ...12 ...

Страница 13: ... a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC The Desktop PC does not support Windows 7 operating system ASUS is not responsible for any loss or damage incurred by installing Window 7 Be careful when handling the desktop PC to prevent the risk of injury IMPORTANT Do not use this Desktop PC for cryptocurrency mining consuming a...

Страница 14: ...n 1 devices such as a mouse printer scanner camera PDA and others USB 3 2 Gen 1Type C port The Universal Serial Bus 3 2 Gen 1 USB 3 2 Gen 1 Type C port connects to USB 3 2 Gen 1 Type C devices The output voltage of USB 3 2 Gen 1 Type C port is 5V 0 9A Audio combo port This port connects to a microphone or a headphone Power button protection lock This lock prevents accidental press on the power but...

Страница 15: ...rd DisplayPort and HDMI port only work while using a CPU with integrated graphics DisplayPort HDMI Intel Core i7 11700KF Not support Not support Intel Core i7 11700 Support Support Intel Core i7 11700F Not support Not support Intel Core i5 11400F Not support Not support If there is an external graphics card on your computer please connect your monitor to the display output port on it USB 3 2 Gen 1...

Страница 16: ...ront Speaker Out Front Speaker Out Front Speaker Out Pink Rear panel Mic In Mic In Bass Center Bass Center Lime Front panel Side Speaker Out Power connector Plug the power cord to this connector RATING 115Vac 230Vac 9 4 5A 50 60Hz Expansion slot brackets Remove the expansion slot bracket when installing an expansion card ASUS Graphics Cards on selected models only The display output ports on these...

Страница 17: ...sing the onboard display output ports 1 Connect a monitor to a display on the rear panel of your computer 2 Plug the monitor to a power source If your computer comes with an ASUS Graphics Card the graphics card is set as the primary display device in the BIOS Hence connect your monitor to a display output port on the graphics card To connect multiple external monitors to your computer refer to Con...

Страница 18: ... the rear panel of your computer Connecting the power cord Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source For safety purpose ONLY connect the power cord to a grounded electrical outlet 18 Chapter 1 Getting started ENGLISH ...

Страница 19: ...rn on your computer after setting up your computer Turning your computer ON To turn your computer ON 1 Turn your monitor ON 2 Press the power button on your computer 3 Wait until the operating system loads automatically Power button ASUS Desktop PC 19 ENGLISH ...

Страница 20: ...20 Chapter 1 Getting started ENGLISH ...

Страница 21: ...To connect a USB storage device Insert the USB storage device to your computer You can enable or disable the front and rear USB 3 2 Gen 1 USB 3 2 Gen 1 USB Type C optional and USB 2 0 ports individually from the BIOS Setup Refer to the Configuring the USB ports using the BIOS section in Chapter 3 of this user manual for details ASUS Desktop PC 21 ENGLISH Chapter 2 Connecting devices to your comput...

Страница 22: ...C comes with an internal speaker the audio output will be from the internal speaker When you connect an external audio device such as earphone or speaker you need to enable the audio device output For details refer to the section Changing to the external audio output When you disconnect the audio device you need to manually change the audio output to the internal speaker from the Control Panel Con...

Страница 23: ...Connecting 2 channel Speakers LINE OUT Connecting 4 channel Speakers LINE OUT ASUS Desktop PC 23 ENGLISH ...

Страница 24: ...Connecting 5 1 channel Speakers LINE OUT Connecting 7 1 channel Speakers LINE OUT 24 Chapter 2 Connecting devices to your computer ENGLISH ...

Страница 25: ...output 1 Connect an external audio device such as earphone or speaker to the rear Line Out port The Audio Manager screen automatically pops up For the location of the rear Line Out port refer to the section Getting to know your computer 2 Tick Front Speaker Out then click OK 3 Tick Line In then click OK The audio output will now be from the external audio device The Audio Manager screenshots above...

Страница 26: ...multiple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to the monitors Refer to Setting up your computer section in Chapter 1 for details on how to connect a monitor to your computer 3 Turn on your computer 4 From the Start menu click Settings System Display 5 Configure the settings for your displays For some graphics cards only the monit...

Страница 27: ...DTV to the HDMI port of your computer You need an HDMI cable to connect the HDTV and the computer The HDMI cable is purchased separately To get the best display performance ensure that your HDMI cable is less than 15 meters ASUS Desktop PC 27 ENGLISH ...

Страница 28: ...28 Chapter 2 Connecting devices to your computer ENGLISH ...

Страница 29: ...chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor directly i...

Страница 30: ...one memory card in a slot at one time 2 Select a program from the AutoPlay window to access your files If AutoPlay is NOT enabled in your computer click File Explorer from the Start menu and then double click the memory card icon to access the data on it Each card slot has its own drive icon which is displayed on the File Explorer screen 3 When finished right click the memory card drive icon on th...

Страница 31: ... at startup 2 From the BIOS Setup EZ Mode screen press F7 to enter Advanced Mode From the Advanced Mode screen click Security I O Interface Security USB Interface Security USB Port Control 3 Select the USB port that you want to enable or disable 4 Press Enter to enable or disable the selected USB port 5 Click Exit and select Save Changes Reset to save the changes made Refer to Chapter 1 for the lo...

Страница 32: ...ave the changes made Take note of this password which you would need to access the HDD To change the password for your HDD from the BIOS Setup 1 Follow steps 1 and 2 of the previous section to open the HDD Password screen 2 Select the Set User Password item and press Enter 3 From the Enter Current Password box key in the current password then press Enter 4 From the Create New Password box key in a...

Страница 33: ...se an RJ 45 cable to connect your computer to a DSL cable modem or a local area network LAN Modem RJ 45 cable 3 Turn on the DSL cable modem and your computer 4 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connectio...

Страница 34: ...LAN LAN RJ 45 cable 2 Turn on your computer 3 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP network connection 34 Chapter 4 Connecting to the Internet ENGLISH ...

Страница 35: ...Center b From the Start menu click Settings Network Internet Ethernet Network and Sharing Center 2 From the Open Network and Sharing Center screen click Change Adapter settings 3 Right click on your LAN and select Properties 4 Click Internet ProtocolVersion 4 TCP IPv4 and click Properties 5 Click Obtain an IP address automatically and click OK Continue to the next steps if you are using PPPoE conn...

Страница 36: ...ctions to complete the setup Configuring a static IP network connection To configure a static IP network connection 1 Repeat steps 1 to 4 of the previous section 2 Click Use the following IP address 3 Enter the IP address Subnet mask and Gateway from your service provider 4 If needed enter the preferred DNS Server address and alternative address 5 When done click OK 36 Chapter 4 Connecting to the ...

Страница 37: ...t are not responding 1 Simultaneously press Alt Ctrl Delete keys on the keyboard then click Task Manager 2 Select the program that is not responding then click EndTask If the keyboard is not responding press and hold the Power button on your chassis until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless network using the ASUSWLAN Card on selected mod...

Страница 38: ...or is plugged to a power source properly Refer to the documentation that came with your monitor for more troubleshooting information When using multiple monitors only one monitor has display Ensure that the both monitors are powered on During POST only the monitor connected to the VGA port has display The dual display function works only under Windows When a graphics card is installed on your comp...

Страница 39: ...uce no sound Ensure that you connect your speakers to the Line out port lime on the front panel or the rear panel Check if your speak is connected to an electrical source and turned on Adjust your speakers volume Ensure that your computer s system sounds are not Muted If it is muted the volume icon is displayed as To enable the system sounds click from the Windows notification area then click If i...

Страница 40: ...nsure that the power cord is properly connected Use other compatible power cord PSU Power supply unit problems Contact the ASUS Service Center about installing another PSU on your computer Display Problem Possible Cause Action No display output after turning the computer on Black screen The signal cable is not connected to the correct VGA port on your computer Connect the signal cable to the corre...

Страница 41: ...r ISP for the correct LAN settings Problems caused by the anti virus software Close the anti virus software Driver problems Reinstall the LAN driver Audio Problem Possible Cause Action No Audio Speaker or headphone is connected to the wrong port Refer to your computer s User Guide for the correct port Disconnect and reconnect the speaker to your computer Speaker or headphone does not work Try usin...

Страница 42: ...reezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Replace with compatible memory modules Remove the extra memory modules that you have installed then try again Contact the ASUS Service Center for assistance There is not enough air ventilation for your computer Move your computer to an area ...

Страница 43: ... latest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try to clean the inner space of...

Страница 44: ...44 Chapter 5 Troubleshooting ENGLISH ...

Страница 45: ...ocess Once the setup process is complete the Desktop appears The screenshots in this chapter are for reference only Start menu The Start menu is the main gateway to your computer s programs Windows apps folders and settings You can use the Start menu to do these common activities Start programs or Windows apps Open commonly used programs or Windows apps Adjust computer settings Get help with the W...

Страница 46: ...net and share applications via social networking sites using your computer s Wi Fi connection ConnectingWi Fi Connect your computer to a Wi Fi network by using the following steps 1 Click Tap the Wi Fi icon from the taskbar to enable Wi Fi 2 Select an access point from the list of available Wi Fi connections 3 Select Connect to start the network connection You may be prompted to enter a security k...

Страница 47: ...procedures Launch the Start menu select the power icon then select Shut down to do a normal shutdown From the log in screen select the power icon then select Shut down Press to launch Shut Down Windows Select Shut down from the drop down list then select OK If your computer is unresponsive press and hold the power button for at least four 4 seconds until your computer turns off Putting your comput...

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