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Chapter 7: Troubleshooting

Power

Problem

Possible Cause

Action

No power

(The power

indicator is off)

Incorrect power voltage

• Set your computer’s power voltage

switch to your area’s power

requirements.

• Adjust the voltage settings. Ensure

that the power cord is unplugged

from the power outlet.

Your computer is not

turned on.

Press the power key on the front panel

to ensure that your computer is turned

on.

Your computer’s power

cord is not properly

connected.

• Ensure that the power cord is

properly connected.

• Use other compatible power cord.

PSU (Power supply unit)

problems

Contact the ASUS Service Center

about installing another PSU on your

computer.

Display

Problem

Possible Cause

Action

No display

output after

turning the

computer on

(Black screen)

The signal cable is

not connected to the

correct VGA port on your

computer.

• Connect the signal cable to the

correct display port (onboard VGA or

discrete VGA port).

• If you are using a discrete VGA

card, connect the signal cable to the

discrete VGA port.

Signal cable problems

Try connecting to another monitor.

Содержание M11BB

Страница 1: ...ASUS Desktop PC M11BB User Manual ...

Страница 2: ...RTICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICA...

Страница 3: ...ard shortcuts 30 Turning your Desktop PC OFF 31 Putting your Desktop PC to sleep 31 Entering the BIOS Setup 32 Chapter 3 Connecting devices to your computer Connecting a USB storage device 33 Connecting microphone and speakers 34 Connecting multiple external displays 37 Connecting an HDTV 39 Chapter 4 Using your computer Proper posture when using your Desktop PC 41 Using the memory card reader 42 ...

Страница 4: ... Contents Chapter 6 Using the utilities ASUS AI Suite II 53 ASUS Smart Cooling System optional 60 Recovering your system 62 Chapter 7 Troubleshooting Troubleshooting 65 ASUS contact information 72 ...

Страница 5: ...nterference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or tel...

Страница 6: ...l numérique de la Classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Cet appareil est conforme aux normes CNR exemptes de licence d Industrie Canada Le fonctionnement est soumis aux deux conditions suivantes 1 cet appareil ne doit pas provoquer d interférences et 2 cet appareil doit accepter toute interférence y compris celles susceptibles de provoquer un fonc...

Страница 7: ... the FCC radio frequency exposure limits Nevertheless it is advised to use the wireless equipment in such a manner that the potential for human contact during normal operation is minimized FCC Bluetooth Wireless Compliance The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant Bluetoot...

Страница 8: ...d 35 C 95 F DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated DO NOT use damaged power cords accessories or other peripherals To prevent electrical shock hazard disconnect the power cable from the electrical outlet before relocating the system Seek professional assistance before using an adapter or extension cord These devices could interrupt the grounding circ...

Страница 9: ... task IMPORTANT Instructions that you MUST follow to complete a task Where to find more information Refer to the following sources for additional information and for product and software updates ASUS websites The ASUS website provides updated information on ASUS hardware and software products Refer to the ASUS website www asus com ASUS Local Technical Support Visit ASUS website at http support asu...

Страница 10: ...r The illustrated items above are for reference only Actual product specifications may vary with different models ASUS Desktop PC Keyboard x1 Mouse x1 Installation Guide Power cord x1 Installation Guide x1 Warranty card x1 Support DVD x1 optional Recovery DVD x1 optional Antenna optional x1 ...

Страница 11: ...compromised reliability and user centric utilities All these values are encapsulated in a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC Getting to know your computer Illustrations are for reference only The ports and their locations and the chassis color vary with different models ...

Страница 12: ...e Universal Serial Bus 2 0 USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scanner camera PDA and others Microphone port This port connects to a microphone Headphone port This port connects to a headphone or speaker Power button Press this button to turn on your computer Optical disk drive bay There is an optical disk drive in this bay Optical disk drive eject button Press this bu...

Страница 13: ...rial Bus 2 0 USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scanner camera PDA and others HDMI port This port is for a High Definition Multimedia Interface HDMI connector and is HDCP compliant allowing playback of HD DVD Blu ray and other protected content DVI D port This port is for any DVI D compatible device and is HDCP compliant allowing playback of HD DVD Blu ray and other p...

Страница 14: ...d after the USB 3 0 driver installation USB 3 0 devices can only be used as data storage only We strongly recommend that you connect USB 3 0 devices to USB 3 0 ports for faster and better performance for your USB 3 0 devices Side Speaker Out port gray This port connects to the side speakers in an 8 channel audio configuration Rear Speaker Out port black This port connects to the rear speakers in a...

Страница 15: ...ion slot bracket when installing an expansion card ASUS Graphics Card on selected models only The display output ports on this optional ASUS Graphics Card may vary with different models LAN RJ 45 port This port allows Gigabit connection to a Local Area Network LAN through a network hub LAN port LED indications VGA port This port is for VGA compatible devices such as a VGA monitor Air vents These v...

Страница 16: ...g an external monitor Using the ASUS Graphics Card on selected models only Connect your monitor to the display output port on the discrete ASUS Graphics Card To connect an external monitor using the ASUS Graphics Card 1 Connect a monitor to a display output port on the ASUS Graphics Card 2 Plug the monitor to a power source The display output ports on the ASUS Graphics Card may vary with different...

Страница 17: ...the onboard display output port To connect an external monitor using the onboard display output ports 1 Connect a VGA monitor to the VGA port or a DVI D monitor to the DVI D port or an HDMI monitor to the HDMI port on the rear panel of your computer 2 Plug the monitor to a power source DVI HDMI ...

Страница 18: ...18 Chapter 1 Getting started ENGLISH ENGLISH Connecting a USB keyboard and a USB mouse Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer DVI HDMI ...

Страница 19: ...ENGLISH ASUS M11BB 19 ENGLISH Connecting the power cord Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source DVI HDMI ...

Страница 20: ... computer Turning your computer ON To turn your computer ON 1 Turn on the power switch CM6830 only 2 Turn your monitor ON 3 Press the power button on your computer 4 Wait until the operating system loads automatically For details on shutting down your Desktop PC refer to the section Turning your Desktop PC OFF in Chapter 2 Power button ...

Страница 21: ...omputer on Wait for a few minutes until the setup screen appears 2 Carefully read the license terms Tick I accept the license terms for using Windows and click Accept 3 Follow the next onscreen instructions to configure the following basic items Personalize Settings 4 Once you are done configuring the basic items the Windows 8 video tutorial appears Watch this tutorial to learn more about Windows ...

Страница 22: ... your user account It helps organize all the programs and applications you need in just one place You can press the Windows key to launch the Start screen from any apps Windows apps These are apps pinned on the Start screen and displayed on tiled format for easy access A screen resolution of 1024 x 768 pixels or higher is required to run a Windows apps Some apps require signing in to your Microsof...

Страница 23: ...otspots allow you to launch programs and access the settings of your Desktop PC The functions in these hotspots can be activated using your mouse Hotspots on a running app Hotspots on the Start screen Refer to the next page for the Hotspots functions ...

Страница 24: ...Start screen NOTE You can also press the Windows key on your keyboard to go back to the Start screen From the Start screen Hover your mouse pointer then click on the recent app s thumbnail to go back to that app top Hover your mouse pointer until it changes to a hand icon Drag then drop the app to a new location NOTE This hotspot function only works on a running app or when you want to use the Sna...

Страница 25: ... or unpin apps from the Start screen using the following steps To move an app drag and drop the app to a new location Resizing apps Right click the app to activate its settings bar then click Smaller Unpinning apps To unpin an app from the Start screen right click on the app to activate its settings bar then click Unpin from Start Closing apps Move your mouse pointer on the top side of the launche...

Страница 26: ...n an app to the Start screen or to the Desktop mode taskbar Launching the All Apps screen Right click on the Start screen or press Z and click the All Apps icon Pinning an app on the Start screen 1 Launch the All Apps screen 2 From the All Apps screen right click an app to display its settings bar 3 From the settings bar click Pin to Start ...

Страница 27: ...nd provide quick access for customizing the settings of your Desktop PC Launching the Charms bar When called out the Charms bar initially appears as a set of white icons The image above shows how the Charms bar looks like once activated Use your Desktop PC s mouse or keyboard to launch the Charms bar Move your mouse pointer on the upper or lower right corner of the screen Press C Charms Bar ...

Страница 28: ...tions via social networking sites or email Start This tool reverts the display back to the Start screen From the Start screen you can also use this to revert back to a recently opened app Devices This tool allows you to access and share files with the devices attached to your Desktop PC such as an external display or printer Settings This tool allows you to access the PC settings of your Desktop P...

Страница 29: ...tivate Snap onscreen Using your mouse a Click on an app to launch it b Hover the mouse pointer on the top side of your screen c Once the pointer changes to a hand icon drag and drop the app to the right or left side of the display panel Using your keyboard Launch an app then press to activate the Snap bar The first app would automatically be placed in the smaller display area 2 Launch another app ...

Страница 30: ...running app D Launches the desktop E Launches the Computer window on the desktop F Opens the File search pane H Opens the Share pane I Opens the Settings pane K Opens the Devices pane L Activates the Lock screen M Minimizes the Internet Explorer window P Opens the Second screen pane Q Opens the Apps search pane R Opens the Run window U Opens Ease of Access Center W Opens the Settings search pane X...

Страница 31: ... PC OFF To turn your Desktop PC OFF Do any of the following to shut down your Desktop PC From the Charms bar click Settings Power Shut down to do a normal shutdown From the login screen click Power Shutdown If your Desktop PC is unresponsive press and hold the power button for at least four 4 seconds until your Desktop PC turns off Putting your Desktop PC to sleep To put your Desktop PC on Sleep m...

Страница 32: ...OS settings may result to instability or boot failure We strongly recommend that you change the BIOS settings only with the help of a trained service personnel Quickly enter the BIOS Windows 8 boot time is quite fast so we developed the following two ways for you to quickly access the BIOS Press the power button for at least four seconds to shut down your Desktop PC then press the power button aga...

Страница 33: ...e device to your computer Front panel Rear panel DO NOT remove a USB storage device when data transfer is in progress Doing so may cause data loss or damage the USB storage device You can connect your USB storage devices to the USB 3 0 ports To remove a USB storage device 1 From the Start screen click Desktop to launch the Desktop Mode 2 Click from the taskbar then click Eject Name of USB Drive 3 ...

Страница 34: ... microphone and speakers This desktop PC comes with microphone ports and speaker ports on both the front and rear panels The audio I O ports located on the rear panel allow you to connect 2 channel 4 channel 6 channel and 8 channel stereo speakers Connecting Headphone and Mic ...

Страница 35: ...ENGLISH ASUS M11BB 35 ENGLISH Connecting 2 channel Speakers Connecting 4 channel Speakers ...

Страница 36: ...36 Chapter 3 Connecting devices to your computer ENGLISH ENGLISH Connecting 8 channel Speakers Connecting 6 channel Speakers ...

Страница 37: ...llowed to set display modes You can use the additional monitor as a duplicate of your main display or as an extension to enlarge your Windows desktop To set up multiple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to the monitors Refer to Setting up your computer section in Chapter 1 for details on how to connect a monitor to your comput...

Страница 38: ...p mode screen a Launch the Desktop mode from the Start screen b Right click anywhere on your Desktop mode screen When the pop up menu appears click Personalize Display Change display settings 5 Select the display mode from the Multiple displays drop down list Duplicate these displays Select this option to use the additional monitor as a duplicate of your main display Extend these displays Select t...

Страница 39: ...onnect a High Definition TV HDTV to the HDMI port of your computer You need an HDMI cable to connect the HDTV and the computer The HDMI cable is purchased separately To get the best display performance ensure that your HDMI cable is less than 15 meters ...

Страница 40: ...40 Chapter 3 Connecting devices to your computer ENGLISH ...

Страница 41: ...ir to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor directly in f...

Страница 42: ... card 1 Insert the memory card into the card slot 2 Select a program from the AutoPlay window to access your files If AutoPlay is NOT enabled in your computer hover your mouse pointer over the lower left corner of Windows desktop then right click on the Start Screen s thumbnail From the popup menu click File Explorer and then double click the memory card icon to access the data on it Each card slo...

Страница 43: ...ner of Windows desktop then right click on the Start screen s thumbnail From the popup menu click File Explorer and then double click the CD DVD drive icon to access the data on it Removing an optical disc To remove an optical disc 1 While the system is on do either of the following to eject the tray Press the eject button below the drive bay cover Right click the CD DVD drive icon on the Computer...

Страница 44: ...d models only The keyboard varies with models The illustrations on this section are for reference only Hot keys Description Turns the volume s mute mode on off Decreases the system volume Increases the system volume ASUS KB34211 modern wired keyboard ASUS PK1100 keyboard ...

Страница 45: ...ion that came with your DSL cable modem 2 Connect one end of an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the other end to a DSL cable modem 3 Turn on the DSL cable modem and your computer 3 Configure the necessary Internet connection settings For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP network c...

Страница 46: ... of your computer and the other end to your LAN 2 Turn on your computer 3 Configure the necessary Internet connection settings For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP network connection Contact your Internet Service Provider ISP for details or assistance in setting up your Internet connection DVI HDMI RJ 45 cable LAN ...

Страница 47: ...m the Start screen click Desktop to launch the Desktop mode 2 From the Windows taskbar right click the network icon and click Open Network and Sharing Center 3 From the Open Network and Sharing Center screen click Change Adapter settings 4 Right click on your LAN and select Properties 5 Click Internet Protocol Version 4 TCP IPv4 and click Properties ...

Страница 48: ...6 Click Obtain an IP address automatically and click OK Continue to the next steps if you are using PPPoE connection 8 Select Connect to the Internet and click Next 7 Return to the Network and Sharing Center and then click Set up a new connection or network ...

Страница 49: ... 13 Enter your user name and password Click Connect to connect to the Internet Configuring a static IP network connection To configure a static IP network connection 1 Repeat steps 1 to 4 of the previous section Configuring a dynamic IP PPPoE network connection 2 Click Use the following IP address 3 Enter the IP address Subnet mask and Gateway from your service provider 4 If needed enter the prefe...

Страница 50: ...LISH ENGLISH Wireless connection on selected models only Connect your computer to the Internet through a wireless connection To establish a wireless connection you need to connect to a wireless access point AP Wireless AP Modem DVI HDMI DVI HDMI ...

Страница 51: ...s bar from the Start screen or from any application mode a Hover you mouse pointer on the upper or lower right of the screen b On your keyboard press c Charms Bar 2 From the Charms bar select Settings and click the network icon 3 Select the network that you want to connect to from the list 4 Click Connect ...

Страница 52: ...52 Chapter 5 Connecting to the Internet ENGLISH ...

Страница 53: ...date the motherboard BIOS to display the system information and to customize the settings of AI Suite II The Support DVD and Recovery DVD may not be included in the package You may use the Recovery Partition feature to create the Support DVD and Recovery DVD For details refer to Recovering your system in this chapter The applications in the Tool menu vary with models The screenshots of AI Suite II...

Страница 54: ...ing the settings such as CPU frequency vCore Voltage and Fan Control To launch EPU Click Tool EPU on the AI Suite II main menu bar Select From EPU Installation to show the CO2 that has been reduced since you installed EPU Select From the Last Reset to show the total CO2 that has been reduced since you click the Clear button Shifts between the display of Total and Current CO2 reduced Displays the s...

Страница 55: ...ured that your computer is always at a healthy operating condition To launch Probe II Click Tool Probe II on the AI Suite II main menu bar To configure Probe II Click the Voltage Temperature Fan Speed tabs to activate the sensors or to adjust the sensor threshold values The Preference tab allows you to customize the time interval of sensor alerts or change the temperature unit Loads the default th...

Страница 56: ...l Sensor Recorder on the AI Suite II main menu bar To configure Sensor Recorder Click the Voltage Temperature Fan Speed tabs and select the sensors that you want to monitor The History Record tab allows you to record the changes in the sensors that you enable Select the sensors that you want to monitor Click to zoom in out the Y axis Click to zoom in out the X axis Click to return to the default m...

Страница 57: ...he ASUS Update utility allows you to update the BIOS directly from the Internet download the latest BIOS file from the Internet update the BIOS from an updated BIOS file save the current BIOS file or view the BIOS version information Updating the BIOS through the Internet To update the BIOS through the Internet 1 From the ASUS Update screen select Update BIOS from Internet then click Next 2 Select...

Страница 58: ...Full Screen Logo is set to Enabled to display the boot logo See the section Boot Settings Configuration of the BIOS Setup chapter in the user manual Changing the BIOS boot logo 1 From the AI Suite II main menu bar click Update MyLogo 2 Select any of these three options then click Next Change the BIOS boot logo of my motherboard Change the boot logo of a downloaded BIOS file and update this BIOS to...

Страница 59: ...he memory module installed on the corresponding slot Click the Disk tab and then select each disk to see the details on it The Support screen The Support screen displays the information about the ASUS website technical support website download support website or contact information The Settings screen The Settings screen allows you to customize the main menu bar settings and the interface s skin A...

Страница 60: ...S Smart Cooling System maintains the internal system components through its air circulation after each system boot up Follow these steps to configure this feature 1 Enter the BIOS Setup program For details refer to the section Entering the BIOS Setup in Chapter 2 2 Click Exit Advanced Mode on the right upper corner of the screen and then select Advanced Mode From the menu bar of the Advanced Mode ...

Страница 61: ... configuration options 4 Select your preferred option from Clean Level s four configuration options Disable Disables the fan system and the fan operates under the Q Fan settings Silent 40 of the fan s performance poor performance but low noise Optimal 70 of the fan s performance standard setting Performance Fan s full performance best performance but noisy 5 Press F10 and click Yes to save your se...

Страница 62: ...7 Click Reset Recovering from a system image file You can create a USB recovery drive and use this to recover your PC s settings Creating a USB recovery drive The USB storage device must have at least 16GB available space All files on your USB storage device will be permanently deleted during the process Before you proceed ensure that you back up all your important data To create a USB recovery dr...

Страница 63: ...t to copy the recovery files 6 Click Next 7 Click Create Wait for a while for the process to complete 8 When the process is completed click Finish 3 Click Recovery Create a recovery drive 4 Click Copy the recovery partition from the PC to the recovery drive and then click Next ...

Страница 64: ...C Settings Refer to the steps below to use this option Back up all your data before using this option This process may take a while to complete 1 Launch the Charms bar 2 Click Settings Change PC Settings General 3 Scroll down to view the Remove everything and reinstall Windows option Under this option click Get Started 4 Follow the onscreen instructions to complete the reinstallation and reset pro...

Страница 65: ...is not responding then click End Task If the keyboard is not responding Press and hold the Power button on the top of your chassis until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless network using the ASUS WLAN Card on selected models only Ensure that you enter the correct network security key for the wireless network you want to connect to Connec...

Страница 66: ... on your computer ensure that you connect the monitors to the output port on the graphics card Check if the multiple displays settings are correct Refer to section Connecting multiple external displays in Chapter 3 for details My computer cannot detect my USB storage device The first time you connect your USB storage device to your computer Windows automatically installs a driver for it Wait for a...

Страница 67: ...Line out port lime on the front panel or the rear panel Check if your speaker is connected to an electrical source and turned on Adjust your speakers volume From the Desktop Mode screen ensure that your computer s system sounds are not Muted If it is muted the volume icon is displayed as To enable the system sounds click from the Windows taskbar then move the slider to adjust the volume If it is n...

Страница 68: ... s power cord is not properly connected Ensure that the power cord is properly connected Use other compatible power cord PSU Power supply unit problems Contact the ASUS Service Center about installing another PSU on your computer Display Problem Possible Cause Action No display output after turning the computer on Black screen The signal cable is not connected to the correct VGA port on your compu...

Страница 69: ...our Internet Service Provider ISP for the correct LAN settings Problems caused by the anti virus software Close the anti virus software Driver problems Reinstall the LAN driver Audio Problem Possible Cause Action No Audio Speaker or headphone is connected to the wrong port Refer to your computer s user manual for the correct port Disconnect and reconnect the speaker to your computer Speaker or hea...

Страница 70: ...or freezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Replace with compatible memory modules Remove the extra memory modules that you have installed then try again Contact the ASUS Service Center for assistance There is not enough air ventilation for your computer Move your computer to an a...

Страница 71: ...he latest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try to clean the inner space ...

Страница 72: ...7 Support fax 1 812 284 0883 Online support support asus com ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 49 2102 959911 Web site www asus de Online contact www asus de sales Technical Support Telephone Component 49 1805 010923 Telephone System Notebook Eee LCD 49 1805 010920 Support Fax 49 2102 9599 11 Online support support asus com EUR 0 14 minut...

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