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Chapter 5: Troubleshooting

ENGLISH

ENGLISH

Display

Problem

Possible Cause

Action

No display output
after turning the
computer on
(Black screen)

The signal cable is not
connected to the correct
VGA port on your computer.

• Connect the signal cable to the correct

display port (onboard VGA or discrete
VGA port).

• If you are using a discrete VGA card,

connect the signal cable to the discrete
VGA port.

Signal cable problems

Try connecting to another monitor.

LAN

Problem

Possible Cause

Action

Cannot access the
Internet

The LAN cable is not
connected.

Connect the LAN cable to your
computer.

LAN cable problems

Ensure the LAN LED is on. If not, try
another LAN cable. If it still does not
work, contact the ASUS service center.

Your computer is not
properly connected to a
router or hub.

Ensure that your computer is properly
connected to a router or hub.

Network settings

Contact your Internet Service Provider
(ISP) for the correct LAN settings.

Problems caused by the anti-
virus software

Close the anti-virus software.

Driver problems

Reinstall the LAN driver

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Содержание K30DA

Страница 1: ...Desktop PC K30DA User Guide ...

Страница 2: ...TICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICAT...

Страница 3: ...phone and speakers 22 Connecting multiple external displays 24 Connecting an HDTV 25 Chapter 3 Using your computer Proper posture when using your Desktop PC 27 Using the memory card reader 28 Using the optical drive 29 Chapter 4 Connecting to the Internet Wired connection 31 Chapter 5 Troubleshooting Troubleshooting 37 Appendix Windows 8 1 User Manual Starting for the first time 47 Windows 8 1 loc...

Страница 4: ...4 Contents Entering the BIOS Setup 58 Recovering your system 59 ASUS contact information ASUS contact information 62 ...

Страница 5: ...interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or te...

Страница 6: ...mptes de licence d Industrie Canada Le fonctionnement est soumis aux deux conditions suivantes 1 cet appareil ne doit par provoquer d interférences et 2 cet appareil doit accepter toute interférence y compris celles susceptibles de provoquer un fonctionnement non souhaité de l appareil Canadian Department of Communications Statement This digital apparatus does not exceed the Class B limits for rad...

Страница 7: ...Requirement 1999 519 EC Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields 0 300 GHz This wireless device complies with the R TTE Directive Wireless Radio Use This device is restricted to indoor use when operating in the 5 15 to 5 25 GHz frequency band Exposure to Radio Frequency Energy The radiated output power of the Wi Fi technol...

Страница 8: ...Y STAR standard and the power management feature is enabled by default The monitor and computer are automatically set to sleep after 10 and 30 minutes of user inactivity To wake your computer click the mouse or press any key on the keyboard Please visit http www energy gov powermanagement for detail information on power management and its benefits to the environment In addition please visit http w...

Страница 9: ...n environments with ambient temperatures between 0 C 32 F and 40 C 104 F DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated DO NOT use damaged power cords accessories or other peripherals To prevent electrical shock hazard disconnect the power cable from the electrical outlet before relocating the system Seek professional assistance before using an adapter or ex...

Страница 10: ...o the ASUS website www asus com ASUS LocalTechnical Support Visit ASUS website at http support asus com contact for the contact information of local Technical Support Engineer The User Guide is located in the following folder in your Desktop PC C Program Files X86 ASUS eManual DANGER WARNING Information to prevent injury to yourself when trying to complete a task CAUTION Information to prevent dam...

Страница 11: ...illustrated items above are for reference only Actual product specifications may vary with different models ASUS Desktop PC Keyboard x1 Mouse x1 Installation Guide Power cord x1 Installation Guide x1 Warranty Card x1 DVD SDVD RDVD x1 optional DipolDipole antenna x1 optional Antenna x 1 optional ...

Страница 12: ...12 ...

Страница 13: ...ic utilities All these values are encapsulated in a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC Getting to know your computer Illustrations are for reference only The ports their locations and the chassis color vary with different models ASUS K30DA 13 Chapter 1 Getting started ...

Страница 14: ...erial Bus 2 0 USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scanner camera PDA and others Microphone port This port connects to a microphone Headphone port This port connects to a headphone or speaker Supported by ASUS Audio Wizard Power button Press this button to turn on your computer Optical disk drive bay There is an optical disk drive in this bay 14 Chapter 1 Getting starte...

Страница 15: ...o 230V Setting the switch to 115V in a 230V environment or 230V in a 115V environment will seriously damage the system Power connector Plug the power cord to this connector RATING 110 120V 220 240V 6A 3A 50 60Hz VGA port This port is for VGA compatible devices such as a VGA monitor HDMI port This port is for a High Definition Multimedia Interface HDMI connector and is HDCP compliant allowing playb...

Страница 16: ...al Serial Bus 2 0 USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scanner camera PDA and others Microphone port pink This port connects to a microphone Line Out port lime This port connects to a headphone or speaker In a 4 1 or 5 1 channel configuration the function of this port becomes Front Speaker Out Line In port light blue This port connects to a tape CD DVD player or other a...

Страница 17: ... the external monitor keyboard mouse and power cord to your computer Using the onboard display output ports Connect your monitor to the onboard display output port To connect an external monitor using the onboard display output ports 1 Connect a VGA monitor to the VGA port or a DVI D monitor to the DVI D port or an HDMI monitor to the HDMI port on the rear panel of your computer 2 Plug the monitor...

Страница 18: ...ard and a USB mouse to the USB ports on the rear panel of your computer Connecting the power cord Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source 18 Chapter 1 Getting started ENGLISH ...

Страница 19: ...urning your computer ON To turn your computer ON 1 Turn your monitor ON 2 Press the power button on your computer 3 Wait until the operating system loads automatically For details on shutting down your Desktop PC refer to the Windows 8 1 User Manual which can be found in this manual Power button ASUS K30DA 19 ENGLISH ...

Страница 20: ...20 Chapter 1 Getting started ENGLISH ...

Страница 21: ...nel Rear panel DO NOT remove a USB storage device when data transfer is in progress Doing so may cause data loss or damage the USB storage device To remove a USB storage device 1 From the Start screen click Desktop to launch the Desktop Mode 2 Click from the taskbar then click Eject Name of USB Drive 3 When the Safe to Remove Hardware message pops up remove the USB storage device from your compute...

Страница 22: ...eaker ports on both the front and rear panels The audio I O ports located on the rear panel allow you to connect 2 1 channel 4 1 channel and 5 1 channel stereo speakers Connecting Headphone and Mic Connecting 2 1 channel Speakers 22 Chapter 2 Connecting devices to your computer ENGLISH ...

Страница 23: ...Connecting 4 1 channel Speakers Connecting 5 1 channel Speakers ASUS K30DA 23 ENGLISH ...

Страница 24: ... of your main display or as an extension to enlarge your Windows desktop To set up multiple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to the monitors Refer to Setting up your computer section in Chapter 1 for details on how to connect a monitor to your computer For some graphic cards only the monitor that is set to be the primary disp...

Страница 25: ...V HDTV to the HDMI port of your computer You need an HDMI cable to connect the HDTV and the computer The HDMI cable is purchased separately To get the best display performance ensure that your HDMI cable is less than 15 meters ASUS K30DA 25 ENGLISH ...

Страница 26: ...26 Chapter 2 Connecting devices to your computer ENGLISH ...

Страница 27: ...ir to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor directly in f...

Страница 28: ...er hover your mouse pointer over the lower left corner of Windows desktop then right click on the Start screen s thumbnail From the popup menu click File Explorer and then double click the memory card icon to access the data on it Each card slot has its own drive icon which is displayed on the Computer screen 3 When finished right click the memory card drive icon on the Computer screen click Eject...

Страница 29: ...nter over the lower left corner of Windows desktop then right click on the Start screen s thumbnail From the popup menu click File Explorer and then double click the CD DVD drive icon Removing an optical disc To remove an optical disc 1 While the system is on do either of the following to eject the tray Press the eject button below the drive bay cover Right click the CD DVD drive icon on the Compu...

Страница 30: ...30 Chapter 3 Using your computer ENGLISH ...

Страница 31: ... the LAN RJ 45 port on the rear panel of your computer and the other end to a DSL cable modem 3 Turn on the DSL cable modem and your computer 4 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring...

Страница 32: ...LAN 2 Turn on your computer 3 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP network connection RJ 45 cable LAN 32 Chapter 4 Connecting to the Internet ENGLISH ...

Страница 33: ... to launch the Desktop mode 2 From the Windows taskbar right click the network icon and click Open Network and Sharing Center 3 From the Open Network and Sharing Center screen click Change Adapter settings 4 Right click on your LAN and select Properties 5 Click Internet ProtocolVersion 4 TCP IPv4 and click Properties ASUS K30DA 33 ENGLISH ...

Страница 34: ... OK Continue to the next steps if you are using PPPoE connection 8 Select Connect to the Internet and click Next 7 Return to the Network and Sharing Center and then click Set up a new connection or network 34 Chapter 4 Connecting to the Internet ENGLISH ...

Страница 35: ...13 Enter your user name and password Click Connect to connect to the Internet Configuring a static IP network connection To configure a static IP network connection 1 Repeat steps 1 to 4 of the previous section 2 Click Use the following IP address 3 Enter the IP address Subnet mask and Gateway from your service provider 4 If needed enter the preferred DNS Server address and alternative address 5 W...

Страница 36: ...36 Chapter 4 Connecting to the Internet ENGLISH ...

Страница 37: ... Alt Ctrl Delete keys on the keyboard then click Task Manager 2 Do the following based on the operating system OnWindows 8 1 Under Task Manager in the Processes tab select the program that is not responding then click EndTask If the keyboard is not responding press and hold the Power button until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless netwo...

Страница 38: ... connector cable Check if your monitor is plugged to a power source properly Refer to the documentation that came with your monitor for more troubleshooting information When using multiple monitors only one monitor has display Ensure that the both monitors are powered on During POST only the monitor connected to the VGA port has display The dual display function works only under Windows When a gra...

Страница 39: ...ure on the HDTV is distorted It is caused by the different resolutions of your monitor and your HDTV Adjust the screen resolution to fit your HDTV To change the screen resolution OnWindows 8 1 Do any of the following to open the Screen Resolution setting screen From the Start screen a Launch the All Apps screen and pin Control Panel on the Start screen For details refer to Pinning an app on the St...

Страница 40: ...ted click and drag the slider to adjust the volume Connect your speakers to another computer to test if the speakers arer working properly The DVD drive cannot read a disc Check if the disc is placed with the label side facing up Check if the disc is centered in the tray especially for the discs with non standard size or shape Check if the disc is scratched or damaged The DVD drive eject button is...

Страница 41: ...gs Ensure that the power cord is unplugged from the power outlet Your computer is not turned on Press the power key on the front panel to ensure that your computer is turned on Your computer s power cord is not properly connected Ensure that the power cord is properly connected Use other compatible power cord PSU Power supply unit problems Contact the ASUS Service Center about installing another P...

Страница 42: ...ecting to another monitor LAN Problem Possible Cause Action Cannot access the Internet The LAN cable is not connected Connect the LAN cable to your computer LAN cable problems Ensure the LAN LED is on If not try another LAN cable If it still does not work contact the ASUS service center Your computer is not properly connected to a router or hub Ensure that your computer is properly connected to a ...

Страница 43: ... speed is too slow Too many programs are running Close some of the programs Computer virus attack Use an anti virus software to scan for viruses and repair your computer Reinstall the operating system The system often hangs or freezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Replace with ...

Страница 44: ...d the latest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try to clean the inner spa...

Страница 45: ...ASUS Desktop PC Windows 8 1 User Manual E8607 First Edition August 2013 Copyright ASUSTeK Computer Inc All Rights Reserved Appendix Windows 8 1 User Manual ...

Страница 46: ...ENGLISH ...

Страница 47: ...p PC As other settings appear select your country or region app language keyboard layout and time zone then tap Next 3 Carefully read the License Terms then tap I Accept 4 Follow the onscreen instructions to configure the following basic items Personalize Connect Settings Your account 5 After configuring the basic items the Windows 8 1 tutorial appears Watch this to learn more about Windows 8 1 fu...

Страница 48: ...tart screen appears after successfully signing in to your user account It helps organize all the programs and applications you need in just one place You can press the Windows key to launch the Start screen from any apps Windows apps These are apps pinned on the Start screen and displayed on tiled format for easy access Some apps require signing in to your Microsoft account before they are fully l...

Страница 49: ...tspots allow you to launch programs and access the settings of your Desktop PC The functions in these hotspots can be activated using your mouse Hotspots on a running app Hotspots on the Start screen Refer to the next page for the Hotspots functions ...

Страница 50: ...screen NOTE You can also press the Windows key on your keyboard to go back to the Start screen From the Start screen Hover your mouse pointer on the lower left corner then tap to go back to that app top Hover your mouse pointer until it changes to a hand icon Drag then drop the app to a new location NOTE This hotspot function only works on a running app or when you want to use the Snap feature For...

Страница 51: ...pps from the Start screen using the following steps To move an app drag and drop the app to a new location Resizing apps Right click the app to activate its settings bar then tap and select an app tile size Unpinning apps To unpin an app from the Start screen right click on the app to activate its settings bar then click Unpin from Start Closing apps Move your mouse pointer on the top side of the ...

Страница 52: ... Start screen or to the Desktop mode taskbar Launching the All Apps screen On the Start screen click From the Start screen press Tab then press Enter on your keyboard Pinning an app on the Start screen 1 Launch the All Apps screen 2 From the All Apps screen right click an app to display its settings bar 3 From the settings bar click Pin to Start ...

Страница 53: ... provide quick access for customizing the settings of your Desktop PC Launching the Charms bar When called out the Charms bar initially appears as a set of white icons The image above shows how the Charms bar looks like once activated Use your Desktop PC s mouse or keyboard to launch the Charms bar Move your mouse pointer on the upper or lower right corner of the screen Press C Charms bar ...

Страница 54: ... via social networking sites or email Start This charm reverts the display back to the Start screen From the Start screen you can also use this to revert back to a recently opened app Devices This charm allows you to access and share files with the devices attached to your Desktop PC such as an external display or printer Settings This charm allows you to access the PC settings of your Desktop PC ...

Страница 55: ... Snap bar Using Snap To use Snap 1 Use your Desktop PC s mouse or keyboard to activate Snap onscreen Using your mouse a Click on an app to launch it b Hover the mouse pointer on the top side of your screen c Once the pointer changes to a hand icon drag and drop the app to the right or left side of the display panel Using your keyboard Launch an app then press left or right key to place the first a...

Страница 56: ... app D Launches the desktop E Launches the Computer window on the desktop F Opens the File search pane H Opens the Share pane I Opens the Settings pane K Opens the Devices pane L Activates the Lock screen M Minimizes all currently active screens P Opens the Second screen pane Q Opens the Everywhere search pane R Opens the Run window U Opens Ease of Access Center W Opens the Settings search pane X ...

Страница 57: ...any of the following to shut down your Desktop PC From the Charms bar click Settings Power Shut down to do a normal shutdown From the login screen click Power Shutdown If your Desktop PC is unresponsive press and hold the power button for at least four 4 seconds until your Desktop PC turns off Putting your Desktop PC to sleep To put your Desktop PC on Sleep mode press the Power button once ...

Страница 58: ...OS settings may result to instability or boot failure We strongly recommend that you change the BIOS settings only with the help of a trained service personnel Quickly enter the BIOS Windows 8 1 boot time is quite fast so we developed the following ways for you to quickly access the BIOS Press the power button for at least four seconds to shut down your Desktop PC then press the power button again...

Страница 59: ...t Recovering from a system image file You can create a USB recovery drive and use this to recover your PC s settings Creating a USB recovery drive The USB storage device must have at least 16 GB available space All files on your USB storage device will be permanently deleted during the process Before you proceed ensure that you back up all your important data To create a USB recovery drive 1 Launc...

Страница 60: ...ant to copy the recovery files 6 Click Next 7 Click Create Wait for a while for the process to complete 8 When the process is completed click Finish 3 Click Recovery Create a recovery drive 4 Click Copy the recovery partition from the PC to the recovery drive and then click Next ...

Страница 61: ...er to the steps below to use this option Back up all your data before using this option This process may take a while to complete 1 Launch the Charm bar 2 Click Settings PC Settings Update and recovery Recovery 3 Scroll down to view the Remove everything and reinstall Windows option Under this option click Get Started 4 Follow the onscreen instructions to complete the reinstallation and reset proc...

Страница 62: ...elephone 1 510 739 3777 Fax 1 510 608 4555 Web site usa asus com Technical Support Telephone 1 812 282 2787 Support fax 1 812 284 0883 Online support support asus com ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 49 2102 959931 Web site asus com de Online contact eu rma asus com sales Technical Support Telephone Component 49 2102 5789555 Telephone Ge...

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