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Chapter 5: Troubleshooting

ENGLISH

ENGLISH

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Содержание GT51CH

Страница 1: ...Desktop PC GT51CH User Guide ...

Страница 2: ...TICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICAT...

Страница 3: ... USB storage device 19 Connecting microphone and speakers 20 Connecting multiple external displays 22 Connecting an HDTV 23 Enabling disabling the SLI mode on selected models 24 Chapter 3 Using your computer Proper posture when using your Desktop PC 25 Using the optical drive 26 Chapter 4 Connecting to the Internet Wired connection 27 Chapter 5 Troubleshooting Troubleshooting 31 Appendix Windows 1...

Страница 4: ...interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or te...

Страница 5: ...ppareil doit tolérer tout type d interférences y compris celles susceptibles de provoquer un fonctionnement non souhaité de l appareil Canadian Department of Communications Statement This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications This class B digita...

Страница 6: ...Requirement 1999 519 EC Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields 0 300 GHz This wireless device complies with the R TTE Directive Wireless Radio Use This device is restricted to indoor use when operating in the 5 15 to 5 25 GHz frequency band Exposure to Radio Frequency Energy The radiated output power of the Wi Fi technol...

Страница 7: ... with the essential requirements and other relevant provisions of Directive 2014 53 EU Full text of EU declaration of conformity is available at https www asus com support The Wi Fi operating in the band 5150 5350MHz shall be restricted to indoor use for countries listed in the table below AT BE BG CZ DK EE FR DE IS IE IT EL ES CY LV LI LT LU HU MT NL NO PL PT RO SI SK TR FI SE CH UK HR ...

Страница 8: ...specified herein or in the laser product installation guide may result in hazardous radiation exposure Optical Drive Safety Information Laser Safety Information Safety information Disconnect the AC power and peripherals before cleaning Wipe the Desktop PC using a clean cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few drops of warm water then remove any ex...

Страница 9: ...e servicing product Replacing fan components should only be attempted by qualified service personnel Conventions used in this guide To ensure that you perform certain tasks properly take note of the following symbols used throughout this manual Where to find more information Refer to the following sources for additional information and for product and software updates ASUS websites The ASUS websit...

Страница 10: ...ct your retailer The illustrated items above are for reference only Actual product specifications may vary with different models Desktop PC Keyboard x1 Mouse x1 Installation Guide Power cord x1 2nd Power cord x1 on selected models only Installation Guide x1 Warranty Card x1 ...

Страница 11: ...ic utilities All these values are encapsulated in a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC Getting to know your computer Illustrations are for reference only The ports their locations and the chassis color vary with different models ASUS GT51CH 11 Chapter 1 Getting started ...

Страница 12: ...s for USB 3 1 Gen 2 peripheral devices The USB 3 1 Gen 2 type C port is only provided for ASUS Tablet Manufacturer ASUS Model P01Y PO1Z Microphone port This port connects to a microphone Headphone port with Hi Fi level audio This port connects to a headphone or speaker Supported by ASUS Audio Wizard Power button Press this button to turn on your computer Slim ODD bay This bay is for a slim size op...

Страница 13: ...ernal audio output device via an optical S PDIF cable Rear Speaker Out port black This port connects to the rear speakers in a 4 6 and 8 channel audio configuration Center Subwoofer port orange This port connects to the center subwoofer speakers Microphone port pink This port connects to a microphone Line Out port lime This port connects to a headphone or speaker In a 4 1 5 1 or 7 1 channel config...

Страница 14: ...select the appropriate system input voltage according to the voltage supply in your area If the voltage supply in your area is 100 127V set the switch to 115V If the voltage supply in your area is 200 240V set the switch to 230V Setting the switch to 115V in a 230V environment or 230V in a 115V environment will seriously damage the system Power connector Plug the power cord to this connector RATIN...

Страница 15: ...ng the ASUS Graphics Card on selected models only Connect your monitor to the display output port on the discrete ASUS Graphics Card To connect an external monitor using the ASUS Graphics Card 1 Connect a monitor to a display output port on the ASUS Graphics Card 2 Plug the monitor to a power source The display output ports on the ASUS Graphics Card may vary with different models ASUS GT51CH 15 EN...

Страница 16: ...oard and a USB mouse to the USB ports on the rear panel of your computer Connecting the power cord Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source 16 Chapter 1 Getting started ENGLISH ...

Страница 17: ...ribes how to turn on your computer after setting up your computer Turning your computer ON To turn your computer ON 1 Turn your monitor ON 2 Press the power button on your computer 3 Wait until the operating system loads automatically ASUS GT51CH 17 ENGLISH ...

Страница 18: ...18 Chapter 1 Getting started ENGLISH ...

Страница 19: ... device to your computer Front panel Rear panel Removing a USB storage device To remove a USB storage device 1 Click then click from the Windows taskbar on your computer then click Eject 2 When the Safe to Remove Hardware message pops up remove the USB storage device from your computer DO NOT remove a USB storage device when data transfer is in progress Doing so may cause data loss or damage the U...

Страница 20: ...microphone ports and speaker ports on both the front and rear panels The audio I O ports located on the rear panel allow you to connect 2 1 channel 4 1 channel 5 1 channel and 7 1 channel stereo speakers Connecting 2 1 channel Speakers 20 Chapter 2 Connecting devices to your computer ENGLISH ...

Страница 21: ...Connecting 4 1 channel Speakers Connecting 5 1 channel Speakers ASUS GT51CH 21 ENGLISH ...

Страница 22: ... with different models Setting up multiple displays When using multiple monitors you are allowed to set display modes You can use the additional monitor as a duplicate of your main display or as an extension to enlarge your Windows desktop To set up multiple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to the monitors Refer to Setting up...

Страница 23: ...imary display has display during POST The dual display function works only under Windows Connecting an HDTV Connect a High Definition TV HDTV to the HDMI port of your computer You need an HDMI cable to connect the HDTV and the computer The HDMI cable is purchased separately To get the best display performance ensure that your HDMI cable is less than 15 meters ASUS GT51CH 23 ENGLISH ...

Страница 24: ...e the NVIDIA SLI mode 1 Right click anywhere on the desktop From the menu list click NVIDIA Control Panel 2 Under the 3D Settings menu click Configure SLI Surround PhysX 3 Select either Maximize 3D performance recommended or Disable SLI to enable disable the SLI mode 4 Click Apply 24 Chapter 2 Connecting devices to your computer ENGLISH ...

Страница 25: ...air to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor directly in ...

Страница 26: ... program from the AutoPlay window to access your files If AutoPlay is NOT enabled in your computer to access the data on an optical disc From the Start menu click File Explorer and then double click the CD DVD drive icon Removing an optical disc To remove an optical disc 1 While the system is on do either of the following to eject the tray Press the eject button below the drive bay cover From the ...

Страница 27: ... an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the other end to a DSL cable modem 3 Turn on the DSL cable modem and your computer 4 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connect...

Страница 28: ...LAN 2 Turn on your computer 3 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP network connection LAN RJ 45 cable 28 Chapter 4 Connecting to the Internet ENGLISH ...

Страница 29: ...g Center b From the Start menu click Settings Network Internet Ethernet Network and Sharing Center 2 From the Open Network and Sharing Center screen click Change Adapter settings 3 Right click on your LAN and select Properties 4 Click Internet ProtocolVersion 4 TCP IPv4 and click Properties 5 Click Obtain an IP address automatically and click OK Continue to the next steps if you are using PPPoE co...

Страница 30: ...ctions to complete the setup Configuring a static IP network connection To configure a static IP network connection 1 Repeat steps 1 to 4 of the previous section 2 Click Use the following IP address 3 Enter the IP address Subnet mask and Gateway from your service provider 4 If needed enter the preferred DNS Server address and alternative address 5 When done click OK 30 Chapter 4 Connecting to the ...

Страница 31: ...ot responding 1 Simultaneously press Alt Ctrl Delete keys on the keyboard then click Task Manager 2 Select the program that is not responding then click EndTask If the keyboard is not responding press and hold the Power button on the top of your chassis until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless network using the ASUSWLAN Card on selected...

Страница 32: ... connector cable Check if your monitor is plugged to a power source properly Refer to the documentation that came with your monitor for more troubleshooting information When using multiple monitors only one monitor has display Ensure that the both monitors are powered on During POST only the monitor connected to the VGA port has display The dual display function works only under Windows When a gra...

Страница 33: ...Display My speakers produce no sound Ensure that you connect your speakers to the Line out port lime on the front panel or the rear panel Check if your speak is connected to an electrical source and turned on Adjust your speakers volume Ensure that your computer s system sounds are not Muted If it is muted the volume icon is displayed as To enable the system sounds click from the Windows notificat...

Страница 34: ...ower cord is not properly connected Ensure that the power cord is properly connected Use other compatible power cord PSU Power supply unit problems Contact the ASUS Service Center about installing another PSU on your computer Display Problem Possible Cause Action No display output after turning the computer on Black screen The signal cable is not connected to the correct VGA port on your computer ...

Страница 35: ... Internet Service Provider ISP for the correct LAN settings Problems caused by the anti virus software Close the anti virus software Driver problems Reinstall the LAN driver Audio Problem Possible Cause Action No Audio Speaker or headphone is connected to the wrong port Refer to your computer s User Guide for the correct port Disconnect and reconnect the speaker to your computer Speaker or headpho...

Страница 36: ...reezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Replace with compatible memory modules Remove the extra memory modules that you have installed then try again Contact the ASUS Service Center for assistance There is not enough air ventilation for your computer Move your computer to an area ...

Страница 37: ...atest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try to clean the inner space of t...

Страница 38: ...38 Chapter 5 Troubleshooting ENGLISH ...

Страница 39: ...ASUS Desktop PC Windows 10 User Manual E10435 First Edition May 2015 Copyright ASUSTeK Computer Inc All Rights Reserved Appendix Windows 10 User Manual ...

Страница 40: ...ENGLISH ...

Страница 41: ...r button on your Desktop PC Wait for a few minutes until the setup screen appears 2 From the setup screen pick your region and language that you want to use on your desktop PC 3 Carefully read the License Terms then tap I Accept 4 Follow the onscreen instructions to configure the following basic items Personalize Get online Settings Your account 5 Wait until Windows 10 finishes installing the apps...

Страница 42: ...apps people or websites You can launch the Start menu in two ways Click the Start button from the lower left corner of the taskbar Press the Windows Start key on your keyboard Pinning apps to the Start screen or taskbar To pin an app to the Start screen or taskbar 1 From the Start menu click All apps then select the app that you want to pin 2 Click Pin to Start or Pin to taskbar to pin your select...

Страница 43: ...access Some apps require signing in to your Microsoft account before they are fully launched Click to restore the Start screen Moving apps on the Start screen You can move apps from the Start screen simply through dragging and dropping the app to your preferred location Unpinning apps from the Start screen To unpin an app from the Start screen right click on the app to activate its settings bar th...

Страница 44: ... screen or taskbar right click the app you want to unpin 2 Click Unpin from Start or Unpin this program from taskbar to remove the app from the Start screen or taskbar Using theTaskView When you have several running apps you can click from the taskbar to display all your running apps and click on an app or item to launch it If task view is disabled click ShowTaskView button to display the task vie...

Страница 45: ...p PC s mouse or keyboard to activate Snap onscreen Using your mouse a Launch an app then drag and release on a screen corner to snap it in place b Snap another app to your preferred location on the screen Using your keyboard a Launch an app press and the arrow keys to select the direction where you want to snap the app in place b Snap another app using and the arrow keys ...

Страница 46: ...ning app D Launches the desktop E Launches File Explorer F or W Activates the File search function H Launches Share I Launches Settings K Launches Media Connect L Activates the Lock screen M Hides all currently active screens to the taskbar P Your desktop PC is mirrored to your secondary monitor Q Launches Cortana R Launches the Run window U Launches Ease of Access Center X Launches a menu box of ...

Страница 47: ...ing and reinstall options in PC Settings Refer to the steps below to use this option Back up all your data before using this option This process may take a while to complete 1 From the Start menu click Settings Update security Recovery 2 Scroll down to view the Remove everything and reinstallWindows option Under this option click Get started Launches the magnifier and zooms in your screen Zooms ou...

Страница 48: ...TER INTERNATIONAL America Address 800 Corporate Way Fremont CA 94539 USA Telephone 1 510 739 3777 Fax 1 510 608 4555 Web site http www asus com us Technical Support Support fax 1 812 284 0883 Telephone 1 812 282 2787 Online support http qr asus com techserv ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 49 2102 959931 Web site http www asus com de Onl...

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