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36

Chapter 5: Troubleshooting

ENGLISH

?

The DVD drive eject button is not responding.

1.

From the Start menu, click

File Explorer

.

2. Right-click

, then click

Eject

from the menu

Power

Problem

Possible Cause

Action

No power
(The power
indicator is off)

Incorrect power voltage

• Set your computer’s power voltage

switch to your area’s power
requirements.

• Adjust the voltage settings. Ensure that

the power cord is unplugged from the
power outlet.

Your computer is not turned
on.

Press the power key on the front panel to
ensure that your computer is turned on.

Your computer’s power cord
is not properly connected.

• Ensure that the power cord is properly

connected.

• Use other compatible power cord.

PSU (Power supply unit)
problems

Contact the ASUS Service Center about
installing another PSU on your computer.

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Содержание G15CS

Страница 1: ...Desktop PC G15CS User Guide ...

Страница 2: ...ICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICATI...

Страница 3: ...our computer Connecting a USB storage device 21 Connecting microphone and speakers 22 Connecting multiple external displays 24 Connecting an HDTV 25 Chapter 3 Using your computer Proper posture when using your Desktop PC 27 Chapter 4 Connecting to the Internet Wired connection 29 Chapter 5 Troubleshooting Troubleshooting 33 Appendix Windows 10 User Manual Starting for the first time 43 Using the W...

Страница 4: ...interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or te...

Страница 5: ...of Industry Canada This Class B device meets all the requirements of the Canadian interference causing equipment regulations This device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two conditions this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the...

Страница 6: ...he member shall measure interference for confirmation and register the result to VCCI India E Waste Management Rules 2016 This product complies with the India E Waste Management Rules 2016 and prohibits use of lead mercury hexavalent chromium polybrominated biphenyls PBBs and polybrominated diphenyl ethers PBDEs in concentrations exceeding 0 1 by weight in homogenous materials and 0 01 by weight i...

Страница 7: ...er category 2 Exposure to Radio Frequency Energy The radiated output power of the Wi Fi technology is below the FCC radio frequency exposure limits Nevertheless it is advised to use the wireless equipment in such a manner that the potential for human contact during normal operation is minimized FCC BluetoothWireless Compliance The antenna used with this transmitter must not be colocated or operate...

Страница 8: ...t attempt to disassemble or repair the optical drive by yourself For your safety contact a professional technician for assistance Service warning label WARNING INVISIBLE LASER RADIATION WHEN OPEN DO NOT STARE INTO BEAM OR VIEW DIRECTLY WITH OPTICAL INSTRUMENTS CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for la...

Страница 9: ...ts on the Desktop PC to prevent the system from getting overheated DO NOT use damaged power cords accessories or other peripherals To prevent electrical shock hazard disconnect the power cable from the electrical outlet before relocating the system Seek professional assistance before using an adapter or extension cord These devices could interrupt the grounding circuit Ensure that your power suppl...

Страница 10: ...on on ASUS hardware and software products Refer to the ASUS website www asus com ASUS LocalTechnical Support Visit ASUS website at https www asus com support contact for the contact information of local Technical Support Engineer DANGER WARNING Information to prevent injury to yourself when trying to complete a task CAUTION Information to prevent damage to the components when trying to complete a ...

Страница 11: ...ing contact your retailer The illustrated items above are for reference only Actual product specifications may vary with different models Desktop PC G15CS Keyboard x1 optional Mouse x1 optional Installation Guide Power cord x1 Installation Guide x1 Warranty Card x1 ...

Страница 12: ...12 ...

Страница 13: ...ic utilities All these values are encapsulated in a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC Getting to know your computer Illustrations are for reference only The ports their locations and the chassis color vary with different models ASUS G15CS 13 Chapter 1 Getting started ...

Страница 14: ...Front Top 14 Chapter 1 Getting started ENGLISH ...

Страница 15: ...s to USB 3 2 gen1 devices such as a mouse printer scanner camera PDA and others DO NOT connect a keyboard mouse to any USB 3 2 gen1 port when installing Windows operating system Due to USB 3 2 gen1 controller limitations USB 3 2 gen1 devices can only be used under a Windows OS environment and after USB 3 2 gen1 driver installation USB 3 2 gen1 devices can only be used as data storage only We stron...

Страница 16: ...orage only We strongly recommend that you connect USB 3 2 gen1 devices to USB 3 2 gen1 ports for faster and better performance for your USB 3 2 gen1 devices USB 2 0 ports These Universal Serial Bus 2 0 USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scanner camera PDA and others Microphone port pink This port connects to a microphone Line Out port lime This port connects to a head...

Страница 17: ...t 2 channel 4 channel 5 1 channel 7 1 channel Light Blue Rear panel Line In Rear Speaker Out Rear Speaker Out Rear Speaker Out Lime Rear panel Line Out Front Speaker Out Front Speaker Out Front Speaker Out Pink Rear panel Mic In Mic In Bass Center Bass Center Front panel Side Speaker Out Power connector Plug the power cord to this connector RATING 100 120 220 240Vac 50 60Hz 9 0 4 5A Expansion slot...

Страница 18: ... the display output port on the discrete ASUS Graphics Card To connect an external monitor using the ASUS Graphics Card 1 Connect a monitor to a display output port on the ASUS Graphics Card 2 Plug the monitor to a power source The display output ports on the ASUS Graphics Card may vary with different models Connecting a USB keyboard and a USB mouse Connect a USB keyboard and a USB mouse to the US...

Страница 19: ...ower button Turning your computer ON This section describes how to turn on your computer after setting up your computer Turning your computer ON To turn your computer ON 1 Turn your monitor ON 2 Press the power button on your computer ASUS G15CS 19 ENGLISH ...

Страница 20: ...20 Chapter 1 Getting started ENGLISH ...

Страница 21: ... 2 0 ports on the front and rear panels The USB ports allow you to connect USB devices such as storage devices To connect a USB storage device Insert the USB storage device to your computer Top panel Rear panel ASUS G15CS 21 ENGLISH Chapter 2 Connecting devices to your computer ...

Страница 22: ...speaker ports on both the front and rear panels The audio I O ports located on the rear panel allow you to connect 2 channel 4 channel 5 1 channel and 7 1 channel stereo speakers Connecting 2 channel Speakers LINE OUT Connecting 4 channel Speakers LINE OUT 22 Chapter 2 Connecting devices to your computer ENGLISH ...

Страница 23: ...Connecting 5 1 channel Speakers LINE OUT Connecting 7 1 channel Speakers LINE OUT ASUS G15CS 23 ENGLISH ...

Страница 24: ...multiple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to the monitors Refer to Setting up your computer section in Chapter 1 for details on how to connect a monitor to your computer 3 Turn on your computer 4 From the Start menu click Settings System Display 5 Configure the settings for your displays For some graphic cards only the monito...

Страница 25: ...V HDTV to the HDMI port of your computer You need an HDMI cable to connect the HDTV and the computer The HDMI cable is purchased separately To get the best display performance ensure that your HDMI cable is less than 15 meters ASUS G15CS 25 ENGLISH ...

Страница 26: ...26 Chapter 2 Connecting devices to your computer ENGLISH ...

Страница 27: ...ir to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor directly in f...

Страница 28: ...28 Chapter 3 Using your computer ENGLISH ...

Страница 29: ...RJ 45 port on the rear panel of your computer and the other end to a DSL cable modem 3 Turn on the DSL cable modem and your computer 4 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static...

Страница 30: ...her end to your LAN 2 Turn on your computer 3 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP network connection 30 Chapter 4 Connecting to the Internet ENGLISH ...

Страница 31: ...ng Center b From the Start menu click Settings Network Internet Ethernet Network and Sharing Center 2 From the Open Network and Sharing Center screen click Change Adapter settings 3 Right click on your LAN and select Properties 4 Click Internet ProtocolVersion 4 TCP IPv4 and click Properties 5 Click Obtain an IP address automatically and click OK Continue to the next steps if you are using PPPoE c...

Страница 32: ...ctions to complete the setup Configuring a static IP network connection To configure a static IP network connection 1 Repeat steps 1 to 4 of the previous section 2 Click Use the following IP address 3 Enter the IP address Subnet mask and Gateway from your service provider 4 If needed enter the preferred DNS Server address and alternative address 5 When done click OK 32 Chapter 4 Connecting to the ...

Страница 33: ...m that is not responding then click EndTask If the keyboard is not responding press and hold the Power button on your chassis until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless network using the ASUSWLAN Card on selected models only Ensure that you enter the correct network security key for the wireless network you want to connect to Connect the ...

Страница 34: ...ndows When a graphics card is installed on your computer ensure that you connect the monitors to the output port on the graphics card Check if the multiple displays settings are correct My computer cannot detect my USB storage device The first time you connect your USB storage device to your computer Windows automatically installs a driver for it Wait for a while and go to My Computer to check if ...

Страница 35: ... electrical source and turned on Adjust your speakers volume Ensure that your computer s system sounds are not Muted If it is muted the volume icon is displayed as To enable the system sounds click from the Windows notification area then click If it is not muted click and drag the slider to adjust the volume Connect your speakers to another computer to test if the speakers arer working properly Th...

Страница 36: ...voltage switch to your area s power requirements Adjust the voltage settings Ensure that the power cord is unplugged from the power outlet Your computer is not turned on Press the power key on the front panel to ensure that your computer is turned on Your computer s power cord is not properly connected Ensure that the power cord is properly connected Use other compatible power cord PSU Power suppl...

Страница 37: ...o another monitor LAN Problem Possible Cause Action Cannot access the Internet The LAN cable is not connected Connect the LAN cable to your computer LAN cable problems Ensure the LAN LED is on If not try another LAN cable If it still does not work contact the ASUS service center Your computer is not properly connected to a router or hub Ensure that your computer is properly connected to a router o...

Страница 38: ... System speed is too slow Too many programs are running Close some of the programs Computer virus attack Use an anti virus software to scan for viruses and repair your computer Reinstall the operating system The system often hangs or freezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Replac...

Страница 39: ...atest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try to clean the inner space of t...

Страница 40: ...40 Chapter 5 Troubleshooting ENGLISH ...

Страница 41: ...ASUS Desktop PC Windows 10 User Manual E10435 First Edition May 2015 Copyright ASUSTeK Computer Inc All Rights Reserved Appendix Windows 10 User Manual ...

Страница 42: ...ENGLISH ...

Страница 43: ...r button on your Desktop PC Wait for a few minutes until the setup screen appears 2 From the setup screen pick your region and language that you want to use on your desktop PC 3 Carefully read the License Terms then tap I Accept 4 Follow the onscreen instructions to configure the following basic items Personalize Get online Settings Your account 5 Wait until Windows 10 finishes installing the apps...

Страница 44: ...apps people or websites You can launch the Start menu in two ways Click the Start button from the lower left corner of the taskbar Press the Windows Start key on your keyboard Pinning apps to the Start screen or taskbar To pin an app to the Start screen or taskbar 1 From the Start menu click All apps then select the app that you want to pin 2 Click Pin to Start or Pin to taskbar to pin your select...

Страница 45: ...access Some apps require signing in to your Microsoft account before they are fully launched Click to restore the Start screen Moving apps on the Start screen You can move apps from the Start screen simply through dragging and dropping the app to your preferred location Unpinning apps from the Start screen To unpin an app from the Start screen right click on the app to activate its settings bar th...

Страница 46: ... screen or taskbar right click the app you want to unpin 2 Click Unpin from Start or Unpin this program from taskbar to remove the app from the Start screen or taskbar Using theTaskView When you have several running apps you can click from the taskbar to display all your running apps and click on an app or item to launch it If task view is disabled click ShowTaskView button to display the task vie...

Страница 47: ...p PC s mouse or keyboard to activate Snap onscreen Using your mouse a Launch an app then drag and release on a screen corner to snap it in place b Snap another app to your preferred location on the screen Using your keyboard a Launch an app press and the arrow keys to select the direction where you want to snap the app in place b Snap another app using and the arrow keys ...

Страница 48: ...ning app D Launches the desktop E Launches File Explorer F or W Activates the File search function H Launches Share I Launches Settings K Launches Media Connect L Activates the Lock screen M Hides all currently active screens to the taskbar P Your desktop PC is mirrored to your secondary monitor Q Launches Cortana R Launches the Run window U Launches Ease of Access Center X Launches a menu box of ...

Страница 49: ...ing and reinstall options in PC Settings Refer to the steps below to use this option Back up all your data before using this option This process may take a while to complete 1 From the Start menu click Settings Update security Recovery 2 Scroll down to view the Remove everything and reinstallWindows option Under this option click Get started Launches the magnifier and zooms in your screen Zooms ou...

Страница 50: ...PUTER INTERNATIONAL America Address 48720 Kato Rd Fremont CA 94538 USA Telephone 1 510 739 3777 Fax 1 510 608 4555 Web site http www asus com us Technical Support Support fax 1 812 284 0883 Telephone 1 812 282 2787 Online support http qr asus com techserv ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 49 2102 959931 Web site http www asus com de Onlin...

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