•
Your ISP’s contact information may change. Visit your ISP’s website or check
your Internet service billing statement for the latest contact information.
•
If your CM-32 still does not connect to the Internet, contact your ISP and do
the following:
1.
Provide your CM-32's serial number and MAC address located on the
product label, and confirm with your ISP if it is already active.
2.
If your CM-32 is visible to your
ISP
but there is still no
Internet
connection, reboot your CM-32 and check the online status again.
3.
If your CM-32 is still not visible to your ISP or your ISP can not provide
technical support, do the following:
1)
Go to
router.asus.com
or
http://192.168.1.1
.
2)
Click
Skip Setup Wizard
on the top left of the screen and you will
be directed to the Network Map.
3)
On the left
-side
menu, c
lick
Cable
>
CM Debug
, and click
Save
to
obtain
a .txt log file.
4)
On the left
-side
menu, c
lick
System log
>
General log
, and click
Save
to
obtain
a .txt file.
5)
Send these files to [email protected]. We will reply to you as
soon as possible.
13
2 Connecting to the Internet
2.1 Activate your Internet service
Visit your ISP’s website and follow the onscreen instructions
to activate your Internet service. CM-32 is certified by Charter,
Comcast, Cox and Time Warner Cable services.
Charter
1-888-438-2427 https://install.charter.com/
Comcast
1-800-266-2278 https://www.comcast.com/activate
Cox
1-877-891-2899 https://activation.cox.net/
Time Warner Cable
1-800-892-2253 https://www.timewarnercable.com/
NOTES:
The Downstream and Upstream LEDs light
white when the cable connection succeeded.
If you subscribe
d
to
automatic IP (DHCP)
service, the Internet is accessible now.
