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Chapter 7: Troubleshooting

7-6

System

Problem

Possible Cause

Action

System speed is 

too slow

Too many programs are 

running.

Close some of the programs.

Computer virus attack

•   Use an anti-virus software to 

scan for viruses and repair your 

computer.

•   Reinstall the operating system.

The system often 

hangs or freezes.

Hard disk drive failure

•    Send the damaged hard disk 

drive to ASUS Service Center for 

servicing.

•   Replace with a new hard disk drive.

Memory module problems

•   Replace with compatible memory 

modules.

•   Remove the extra memory 

modules that you have installed, 

then try again.

There is not enough 

air ventilation for your 

computer.

Move your computer to an area with 

better air flow.

Incompatible softwares are 

installed.

Reinstall the OS and reinstall 

compatible softwares.

Содержание BM6350

Страница 1: ...ASUS Desktop PC BM6650 MD520 BM6350 User Manual BM6350 BM6650 MD520 ...

Страница 2: ...TICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICAT...

Страница 3: ...1 510 739 3777 Fax 1 510 608 4555 Web site usa asus com Technical Support Telephone 1 812 282 2787 Support fax 1 812 284 0883 Online support support asus com ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 49 2102 959911 Web site www asus de Online contact www asus de sales Technical Support Telephone Component 49 1805 010923 Telephone System Notebook ...

Страница 4: ... and folders 2 7 Restoring your system 2 10 Protecting your computer 2 11 Getting Windows Help and Support 2 15 Chapter 3 Connecting devices to your computer Connecting a USB storage device 3 1 Connecting microphone and speakers 3 2 Connecting multiple external displays 3 5 Connecting an HDTV 3 8 Chapter 4 Using your computer Proper posture when using your Desktop PC 4 1 Chapter 5 Connecting to th...

Страница 5: ...adio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is...

Страница 6: ...erence Regulations of the Canadian Department of Communications This class B digital apparatus complies with Canadian ICES 003 Macrovision Corporation Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright ...

Страница 7: ...ry safety warning DO NOT throw the battery in fire DO NOT short circuit the contacts DO NOT disassemble the battery Use this product in environments with ambient temperatures between 5 C 41 F and 40 C 104 F DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated DO NOT use damaged power cords accessories or other peripherals To prevent electrical shock hazard disconn...

Страница 8: ...Tips and additional information to help you complete a task IMPORTANT Instructions that you MUST follow to complete a task Where to find more information Refer to the following sources for additional information and for product and software updates ASUS websites The ASUS website provides updated information on ASUS hardware and software products Refer to the ASUS website www asus com ASUS Local Te...

Страница 9: ...ip Specifications depend on the desktop PC you purchased Check with your supplier for the exact specifications Standard items 1 ASUS Desktop PC with ASUS Desktop x1 Mouse x1 Keyboard x1 2 Cables Power cord x1 3 Accessories Mouse pad x1 4 DVD Support DVD x1 5 Documentation User Manual x1 Warranty card x1 Package contents Check your system package for the following items ...

Страница 10: ...ry with different models Welcome Thank you for purchasing the ASUS BM6650 MD520 BM6350 Desktop PC The ASUS BM6650 MD520 BM6350 Desktop PC provides cutting edge performance uncompromised reliability and user centric utilities All these values are encapsulated in a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC ...

Страница 11: ...Bus 2 0 USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scanner camera PDA and others 5 Reset button Press this button to reboot your computer 6 HDD LED This LED lights up when the hard disk drive operates 7 Power LED This LED lights up when you turn on your computer 8 Power button Press this button to turn on your computer 9 2 x 3 5 inch drive bays The 3 5 inch drive bays are for...

Страница 12: ...s 4 Microphone port pink This port connects to a microphone 5 USB 2 0 ports These Universal Serial Bus 2 0 USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scanner camera PDA and others 6 HDD LED This LED lights up when the hard disk drive operates 7 Reset button Press this button to reboot your computer 8 Power button Press this button to turn on your computer 9 2 x 3 5 inch drive...

Страница 13: ...for your computer 5 PS 2 Keyboard Mouse Combo port purple green This port is for a PS 2 keyboard or mouse 6 USB 2 0 ports These Universal Serial Bus 2 0 USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scanner camera PDA and others 7 Optical S PDIF_OUT port This port connects to an external audio output device via an optical S PDIF cable 8 HDMI port This port is for a High Definiti...

Страница 14: ...port connects to the side speakers in an 8 channel audio configuration 14 Rear Speaker Out port black This port connects to the rear speakers in a 4 6 and 8 channel audio configuration 15 Center Subwoofer port orange This port connects to the center subwoofer speakers 16 Microphone port pink This port connects to a microphone 17 Line Out port lime This port connects to a headphone or speaker In a ...

Страница 15: ...ing an external monitor Using the ASUS Graphics Card on selected models only Connect your monitor to the display output port on the discrete ASUS Graphics Card To connect an external monitor using the ASUS Graphics Card 1 Connect a monitor to a display output port on the ASUS Graphics Card 2 Plug the monitor to a power source The display output ports on the ASUS Graphics Card may vary with differe...

Страница 16: ...to your computer refer to Connecting multiple external monitors in Chapter 3 of this user manual for details Using the onboard display output ports Connect your monitor to the onboard display output port To connect an external monitor using the onboard display output ports 1 Connect a VGA monitor to the VGA port or a DVI D monitor to the DVI D port or an HDMI monitor to the HDMI port on the rear p...

Страница 17: ...nd a USB mouse Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer Connecting the power cord Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source ...

Страница 18: ...n your computer ON 1 Turn your monitor ON 2 Turn the power switch ON then press the power button on your computer 3 Wait until the operating system loads automatically OFF ON Turning your computer OFF To turn your computer OFF 1 Close all running applications 2 Click on the Windows desktop 3 Click to shut down the operating system Power button BM6350 Power button BM6650 MD520 ...

Страница 19: ...y in uniques names for the user name and computer name Click Next 5 Key in the necessary information to set up your password then click Next You may also click Next to skip this step without entering any information 6 Carefully read the license terms Tick I accept the license terms and click Next 7 Select Use recommended settings or Install important updates only to set up the security settings fo...

Страница 20: ...ough its Help and Support feature Launching items from the Start menu To launch items from the Start menu 1 From the Windows taskbar click the Start icon 2 From the Start menu select the item that you want to launch You may pin programs that you want constantly displayed on the Start menu For more details refer to the section Pinning programs on the Start menu or taskbar on this chapter Click the ...

Страница 21: ...nch the Start menu 2 Select Getting Started The list of available tasks appears 3 Select the task that you want to do Using the taskbar The taskbar allows you to launch and manage programs or items installed on your computer Launching a program from the taskbar To launch a program from the taskbar From the Windows taskbar click an icon to launch it Click the icon again to hide the program You may ...

Страница 22: ...pin then select Pin to this list Unpinning items from the jumplist To unpin items from the jumplist 1 From the taskbar right click an icon 2 From the jumplist right click the item that you want to remove from the jumplist then select Unpin from this list Pinning programs on the Start menu or taskbar To pin programs on the Start menu or taskbar 1 From the Windows taskbar click the Start icon to lau...

Страница 23: ...r then select Unpin this program from taskbar Using the notification area By default the notification area shows these three icons Action Center notification Click this icon to display all the alert messages notifications and launch the Windows Action Center Network connection This icon displays the connection status and signal strength of the wired or wireless network connection Volume Click this...

Страница 24: ...isplay or hide the icons and notifications on the taskbar or on the notification area To customize icons and notifications 1 From the notification area click on the arrow icon 2 Click Customize 3 From the dropdown list select the behaviors for the icons or items that you want customize ...

Страница 25: ...indows taskbar click the Start icon to launch the Start menu 2 Click Computer to launch Windows Explorer Exploring files and folders To explore files and folders 1 Launch Windows Explorer 2 From the navigation or view pane browse for the location of your data 3 From the breadcrumb bar click the arrow to display the contents of the drive or folder Navigation pane Breadcrumb bar Search bar View icon...

Страница 26: ... the toolbar click the View icon 4 From the View menu move the slider to select how you want to view the file folder You may also right click anywhere on the View pane click View and select the view type that you want Arranging your files To arrange your files 1 Launch Windows Explorer 2 From the Arrange by field click to display the dropdown list 3 Select your preferred arrangement type ...

Страница 27: ...rting type Grouping your files To group your files 1 Launch Windows Explorer 2 Right click anywhere on the View pane 3 From the menu that appears select Group by then select your preferred grouping type Adding a new folder To add a new folder 1 Launch Windows Explorer 2 From the toolbar click New folder 3 Key in a name for the new folder You may also right click anywhere on the View pane click New...

Страница 28: ...o your computer s system settings without affecting your personal data To restore your system 1 Close all running applications 2 Click All Programs Accessories System Tools System Restore 3 Follow the onscreen instructions to complete the process 3 Select your backup destination Click Next 4 Select Let Windows choose recommended or Let me choose as your backup mode If you select Let Windows choose...

Страница 29: ...matically troubleshoot and fix some common computer problems You may customize the notifications For more details refer to the previous section Customizing icons and notifications in this chapter Launching Windows 7 Action Center To launch Windows 7 Action Center 1 To launch Windows 7 Action Center click the Notification icon then click Open Action Center 2 From Windows 7 Action Center click the t...

Страница 30: ...he latest updates to enhance the security and performance of your computer Launching Windows Update To launch Windows Update 1 From the Windows taskbar click the Start icon to launch the Start menu 2 Select All Programs Windows Update 3 From the Windows Update screen click the task that you want to do ...

Страница 31: ...will use your computer Setting up a user account To set up a user account 1 From the Windows taskbar click Getting Started Add new users 2 Select Manage another account 3 Select Create a new account 4 Key in the name of the new user 5 Select either Standard user or Administrator as the user type 6 When done click Create Account ...

Страница 32: ...tting up a user s password To set up a user s password 1 Select the user that you would like to set a password 2 Select Create a password 3 Key in a password and confirm it Key in your password s hint 4 When done click Create password ...

Страница 33: ...Internet Security 1 Run the Trend Micro Internet Security application 2 Carefully read the license terms Click Agree Activate 3 Input your e mail address and select your location Click Next 4 Click Finish to complete the activation Getting Windows Help and Support Windows Help and Support provides you with guides and answers in using the applications in Windows 7 platform To launch Windows Help an...

Страница 34: ... USB storage device This desktop PC provides USB 2 0 1 1 ports on both the front and rear panels The USB ports allow you to connect USB devices such as storage devices To connect a USB storage device Insert the USB storage device to your computer Front panel Rear panel BM6350 BM6650 MD520 ...

Страница 35: ...peakers This desktop PC comes with microphone ports and speaker ports on both the front and rear panels The audio I O ports located on the rear panel allow you to connect 2 channel 4 channel 6 channel and 8 channel stereo speakers Connecting Headphone and Mic BM6350 BM6650 MD520 ...

Страница 36: ...3 3 ASUS BM6650 MD520 BM6350 Connecting 4 channel Speakers Connecting 2 channel Speakers ...

Страница 37: ...3 4 Chapter 3 Connecting devices to your computer Connecting 8 channel Speakers Connecting 6 channel Speakers ...

Страница 38: ... enlarge your Windows desktop To set up multiple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to the monitors Refer to Setting up your computer section in Chapter 1 for details on how to connect a monitor to your computer When a graphics card is installed in your computer connect the monitors on the output ports of the graphics card For ...

Страница 39: ...this option to show desktop only on monitor 1 or monitor 2 Remove this display Select this options to remove the selected display 3 Turn on your computer 4 Do any of the following to open the Screen Resolution setting screen Click Control Panel Appearance and Personalization Display Change display settings Right click anywhere on your Windows desktop When the pop up menu appears click Personalize ...

Страница 40: ...3 7 ASUS BM6650 MD520 BM6350 6 Click Apply or OK Then click Keep Changes on the confirmation message ...

Страница 41: ...onnect a High Definition TV HDTV to the HDMI port of your computer You need an HDMI cable to connect the HDTV and the computer The HDMI cable is purchased separately To get the best display performance ensure that your HDMI cable is less than 15 meters BM6350 BM6650 MD520 ...

Страница 42: ... chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor directly ...

Страница 43: ...a local area network LAN Modem RJ 45 cable 2 Connect one end of an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the other end to a DSL cable modem Refer to the documentation that came with your DSL cable modem 3 Turn on the DSL cable modem and your computer 4 Configure the necessary Internet connection settings Contact your Internet Service Provider ISP for details or a...

Страница 44: ...ct one end of an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the other end to your LAN RJ 45 cable LAN 2 Turn on your computer 3 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection ...

Страница 45: ...nsors or CPU frequency Click to update the motherboard BIOS Click to show the system information Click to customize the interface settings Using AI Suite II AI Suite II automatically starts when you enter the Windows operating system The AI Suite II icon appears in the Windows notification area Click the icon to open the AI Suite II main menu bar Click each button to select and launch a utility to...

Страница 46: ... Suite II main menu bar Select From EPU Installation to show the CO2 that has been reduced since you installed EPU Select From the Last Reset to show the total CO2 that has been reduced since you click the Clear button Shifts between the display of Total and Current CO2 reduced Displays the system properties of each mode Displays the following message if no VGA power saving engine is detected Adva...

Страница 47: ...red that your computer is always at a healthy operating condition To launch Probe II Click Tool Probe II on the AI Suite II main menu bar To configure Probe II Click the Voltage Temperature Fan Speed tabs to activate the sensors or to adjust the sensor threshold values The Preference tab allows you to customize the time interval of sensor alerts or change the temperature unit Loads the default thr...

Страница 48: ... Recorder on the AI Suite II main menu bar To configure Sensor Recorder Click the Voltage Temperature Fan Speed tabs and select the sensors that you want to monitor The History Record tab allows you to record the changes in the sensors that you enable Select the sensors that you want to monitor Click to zoom in out the Y axis Click to zoom in out the X axis Click to return to the default mode Drag...

Страница 49: ...tor Sensor on the AI Suite II main menu bar Launching CPU Frequency The CPU Frequency panel displays the current CPU frequency and CPU usage To launch CPU frequency Click Monitor CPU Frequency on the AI Suite II main menu bar Sensor panel CPU Frequency panel Resident in the right pane system information area The Monitor menu The Monitor menu includes the Sensor and CPU Frequency panels ...

Страница 50: ...enu allows you to update the motherboard BIOS and the BIOS boot logo with the ASUS designed update utilities ASUS Update The ASUS Update is a utility that allows you to manage save and update the motherboard BIOS in Windows OS The ASUS Update utility allows you to update the BIOS directly from the Internet download the latest BIOS file from the Internet update the BIOS from an updated BIOS file sa...

Страница 51: ...ch is the image appearing on screen during the Power On Self Tests POST Otherwise click No 5 Follow the onscreen instructions to complete the update process 2 Locate the BIOS file from the Open window click Open and click Next 3 Click Yes if you want to change the boot logo which is the image appearing on screen during the Power On Self Tests POST Otherwise click No 4 Follow the onscreen instructi...

Страница 52: ...he motherboard CPU and memory slots Click the MB tab to see the details on the motherboard manufacturer product name version and BIOS Click the CPU tab to see the details on the processor and the Cache Click the SPD tab and then select the memory slot to see the details on the memory module installed on the corresponding slot ...

Страница 53: ...ws you to customize the main menu bar settings and the interface s skin Application allows you to select the application that you want to enable Bar allows you to modify the bar setting Skin allows you to customize the interface s contrast brightness saturation hue and gamma ...

Страница 54: ...plications Installing AI Manager To install AI Manager 1 Place the support DVD in the optical drive If Autorun is enabled the Drivers installation wizard appears If Autorun is disabled double click the setup exe file from the ASUS AI Manager folder in the support DVD 2 Click the Utilities tab then click ASUS AI Manager 3 Follow the onscreen instructions to complete the installation Launching AI Ma...

Страница 55: ...Manager on the taskbar Click the Close button to quit the AI Manager Main The Main menu contains three utilities AI Disk AI Security and AI Booting Click the arrow on the Main menu icon to browse through the utilities in the main menu AI Disk AI Disk allows you to easily clear temporary IE files IE cookies IE URLs IE history or the Recycle Bin Click the AI Disk icon on the quick bar to display the...

Страница 56: ...n a password with at most 20 alphanumeric characters 2 Confirm the password 3 Key in the password hint recommended 4 When done click Ok 5 Select the device you want to lock then click Apply 6 Key in the password you have set previously then click Ok To unlock the device 1 Deselect the locked device then click Apply 2 Key in the password you have set previously then click Ok To change the password ...

Страница 57: ...rites allows you to add applications that you frequently use saving you from searching for the applications throughout your computer To add an application 1 Click Add then locate the application you want to add to My Favorites 2 Click Open on the file location window The application is added to My Favorites list Right click on the application icon to launch delete or rename the selected applicatio...

Страница 58: ...Support window to go to the ASUS website technical support website download support website or contact information Information Click the tab on the Information window to see the detailed information about your system motherboard CPU BIOS installed device s and memory ...

Страница 59: ...ECOVERY The Recovery Partition is created at the factory and cannot be restored if deleted Take your Desktop PC to an authorized ASUS service center if you have problems with the recovery process Using the Recovery Partition 1 Press F9 during bootup 2 Press Enter to select Windows Setup EMS Enabled 3 Select one of the following recovery options System Recovery This feature allows you to restore th...

Страница 60: ...drive Your Desktop PC needs to be powered ON 2 Restart the Desktop PC and press F8 on bootup and select the optical drive may be labeled as CD DVD and press Enter to boot from the Recovery DVD 3 Select OK to start to restore the image 4 Select OK to confirm the system recovery Restoring will overwrite your hard drive Ensure to back up all your important data before the system recovery 5 Follow the...

Страница 61: ... is not responding then click End Task If the keyboard is not responding Press and hold the Power button on the top of your chassis until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless network using the ASUS WLAN Card on selected models only Ensure that you enter the correct network security key for the wireless network you want to connect to Conne...

Страница 62: ... works only under Windows When a graphics card is installed on your computer ensure that you connect the monitors to the output port on the graphics card Check if the multiple displays settings are correct Refer to section Connecting multiple external displays in Chapter 3 for details My computer cannot detect my USB storage device The first time you connect your USB storage device to your compute...

Страница 63: ...o sound Ensure that you connect your speakers to the Line out port lime on the front panel or the rear panel Check if your speak is connected to a electrical source and turned on Adjust your speakers volume Ensure that your computer s system sounds are not Muted If it is muted the volume icon is displayed as To enable the system sounds click from the Windows notification area then click If it is n...

Страница 64: ...r computer s power cord is not properly connected Ensure that the power cord is properly connected Use other compatible power cord PSU Power supply unit problems Try installing another PSU on your computer Display Problem Possible Cause Action No display output after turning the computer on Black screen The signal cable is not connected to the correct VGA port on your computer Connect the signal c...

Страница 65: ...ur Internet Service Provider ISP for the correct LAN settings Problems caused by the anti virus software Close the anti virus software Driver problems Reinstall the LAN driver Audio Problem Possible Cause Action No Audio Speaker or headphone is connected to the wrong port Refer to your computer s user manual for the correct port Disconnect and reconnect the speaker to your computer Speaker or head...

Страница 66: ...tem often hangs or freezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Replace with compatible memory modules Remove the extra memory modules that you have installed then try again There is not enough air ventilation for your computer Move your computer to an area with better air flow Incomp...

Страница 67: ... support asus com to download the latest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Move your computer to an area with better air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try to clean t...

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