97
Appendix
■ au after-sales service information
■ Replacement cell phone delivery service
※All amounts are tax-exclusive.
■ Holding over and repair
※All amounts are tax-exclusive.
Service description
Keitai Guarantee Service Plus LTE
Member
Non-member
Spontaneous
failure
First year
Free
Not eligible
From
second year
Charged to
customer
First time:
5,000 yen
Second time:
8,000 yen
Partial damage, water
damage, total
destruction, theft, loss
Service description
Keitai Guarantee Service Plus LTE
Member
Non-member
Spontaneous
failure
First year
Free
Free
From
second year
Free (3-year
warranty)
Charged at cost
Partial damage
Charged to
customer
5,000 yen
maximum
Water damage, total
destruction
Charged to
customer
10,000 yen
Theft, loss
Not eligible
Not eligible
(eligible for model
replacement)
Содержание AST21
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