Error Messages
QL-850 User Guide
82
Error 2016 - Cartridge Error
There was an error communicating to an ink cartridge.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1.
Clean ink cartridge electrical contacts and reinstall the ink cartridge.
Error 2017 - Encoder Error
The media motion is not consistent across the print encoder.
The first step in diagnosing the cause of the error is determining when the error occurs after
sending the print job. Error timing and related solutions are described in the following sections.
Error Occurs Prior to Media Moving
The error occurs as the printhead moves into the print position but before media moves forward
to start printing. This can be confirmed by sending a print job and watching the media mandrel.
1.
If the media does not move after the printhead moves to the print position, the printer may
be receiving corrupt data.
This may occur when using CQL Pro software. The corrective action is to reduce the size
of the image slightly. For example, if your label is 8” x 8”, then use a 7.980" x 7.980"
image.
Error Occurs During Printing
The error occurs after the printhead moves into the print position and after media moves
forward to start printing.
1.
In the
General
tab of the printer driver, if the
Rotate 180°
option is unchecked, check it
and reprint the label. Rotating the label by 180 degrees may prevent this error from
occurring.
2.
Media is tracking poorly. This may occur under the following conditions.
•
Media is wound loose on the roll. Reload media and ensure media is tightly wound
around the roll.
Roll is not secure on the mandrel. Secure the roll and tighten the wing nut.
•
Misalignment of unwind/rewind - If the media is not squarely aligned with the
rewinder inner flange, adjust the position of the rewinder as needed.
Loosen the thumb screws that fasten the rewinder to the bracket. Slide the
rewinder left/right as allowed by the adjustment slots until the media is squarely
aligned with the inner flange. Then tighten the thumb screws.
3.
The transport speed is incorrect.
•
Dry (sticky) ink under the transport unit belts is causing drag on the belts.
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