ASTi Telestra Target Operations & Maintenance Manual (Ver. 2, Rev. M)
Copyright © 2020 Advanced Simulation Technology inc.
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Chapter 7: Warranty and Repairs
7.1. Warranty Information
The equipment is under warranty for a period of one (1) year following purchase. In the case of
equipment upgrades, warranty applies to original date of shipment of individual components.
Other commercial equipment purchased or provided such as monitors, amplifiers, speakers, fiber
optic links, etc. are also covered under the one year warranty unless otherwise stated.
The warranty does not cover improper equipment handling or improperly packaged returns.
Extended warranties are available - contact ASTi for details (703) 471-2104.
7.2. Repairs and Returns
If it becomes necessary to return equipment to ASTi, please observe the following instructions:
1. Request an RMA number through the form on the ASTi web site: www://www.asti-
The receiving department at ASTi will not receive a repair without an RMA number.
2. When packaging the equipment in question, make sure it is well protected. ALWAYS
DOUBLE BOX the equipment. The inner container should employ some semi-rigid,
contour-fitting foam, while the exterior container should use a more pliant, shock-
absorbing material such as styrofoam peanuts. The device should be properly enclosed in
an antistatic bag to prevent possible ESD damage. Failure to properly package the
equipment during shipping could void the warranty.
3. Do not send accessory pieces such as rack mount kits, power supplies or software. Only
include items that do not work.
4. The shipping label must include the RMA number.
5. Include a description of the problem including the serial number for the unit in question.
Include point of contact information including name, telephone number, and equipment
return address. Failure to include this information could extensively delay the return of the
equipment.
6. Evaluation of equipment is performed free of charge. No work will be done without prior
customer approval.
7. Customer is responsible for shipping charges to ASTi for warranty and non-warranty
repairs.
8. Note that if equipment is not under warranty, a purchase order will be required to cover
any repairs. ASTi will provide a quote for all non-warranty items, including return
shipping. Customer is responsible for return shipping charges on non-warranty equipment.
9. Equipment still under warranty will be shipped back via Federal Express, unless otherwise
directed. ASTi is responsible for return shipping charges on domestic items under
warranty.
