Miscellaneous
53
User Guide
2. I connected the device to a computer using a micro USB
cable, but it will not charge the battery.
Connect to the computer using the USB Type-C cable.
Connecting to a computer via a micro USB cable will not
charge the device.
Connect the adapter using the USB Type-C cable.
3. The computer won't recognize the device or an error
occurs when connected.
Use a USB port on the back of the computer.
Check that the USB Type-C cable is properly connected.
For Windows XP, verify that Service Pack 2 (or higher)
and Windows Media Player 10 (or higher) are installed.
Check if the device connects properly on a different computer.
4. The screen turns off repeatedly.
The screen turns off automatically after a defined period
to reduce battery consumption. Set the time at [ -
Power Saving - Screen Timeout].
5. The screen does not display images properly.
Check the screen for debris.
6. There is no sound, or there is static/interference.
Check that the volume setting is above [0].
Check that the earphones are plugged in properly, and
make sure debris isn't obstructing the port connection.
Check if the music file is corrupted.
Verify that the audio settings have been properly set.
(Balanced out, line out, etc.)
7. A file does not play, or the device is unstable when a certain
file is used.
The following may occur due to the condition of the file:
Playback is unstable or difficult.
The device may not work normally.
The file may sound different from a computer.
There may be a difference in the performance of
playback or other functions.
There may be differences in the playable specs.
A file conversion or use of a different file is recommended.
52
Miscellaneous
User Guide
Other
Do not use earphones/headphones or operate the device
while operating any type of vehicle. It is not only dangerous
but may be a violation of the law in certain regions.
Do not use the device during physical activities (driving,
walking, hiking, etc.).
Always use in a safe environment to avoid the risk of accidents.
Always be aware of your surroundings when using the
device while moving.
Avoid using the device during thunderstorms to reduce
the possibility of electric shock.
If there is a ringing in the ears during or immediately after
use, reduce the volume or discontinue using the device
and obtain medical advice.
Do not listen to music at excessive volumes for extended periods.
Do not use earphones/headphones at excessive volumes.
Be careful not to get the earphones/headphones caught
in other objects.
Do not sleep with earphones in your ears or leave them in
for extended periods.
Trouble-
shooting
Check for solutions to common problems.
1. The device won't turn on.
The battery may need to be recharged. Charge the
device for at least one hour and try again.
Reset the device and try again. (See p. 5)
Using poor quality protective films or adhesive stickers on
the screen may cause damage.
Do not insert any foreign objects into the earphones port.
If playing for extended periods, the device can be very hot,
so please keep in mind when using.
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