1. Check the device for debris.
2. Restart the device.
3. If issue still persists, contact customer service for further guidance.
There is no sound or there is static/interference.
1. Check that the volume setting is above 0.
2. Check that the earphones are plugged in properly and no debris is obstructing the port
connection.
3. Check if the music file is corrupted.
4. Verify that the audio settings have been properly set. (Balanced out, line out, etc.)
A file does not play or the product is unstable when a certain file is used.
1. The following may occur due to the condition of the file:
Playback is unstable or difficult.
The product may not work normally.
The file may sound different from a computer.
There may be a difference in the performance of playback or other functions.
There may be differences in the playback specs.
2. A file conversion or use of a different file is recommended.
