Lock does not respond – door is
open and accessible.
• The touchscreen will become active when pressed with the palm or fingers in at least
3 areas simultaneously.
- Use a larger area of the palm or fingers and verify contact with at least 3 areas (page 5).
• If touchscreen numbers are visible, check to see if they respond when pressed.
•
•
Check batteries are installed and oriented correctly in the battery case.
Check batteries are installed and oriented correctly in the battery case.
•
•
Check batteries are in good condition(page 10); replace batteries if discharged (page 6).
Check batteries are in good condition (page 10).
••
Check to see if touchscreen cable is properly connected and not pinched.
Push Soft Reset until confirmation sound is heard.
Lock does not respond – door is
locked and inaccessible.
• Batteries may be completely discharged.
- Connect a 9-volt battery to the emergency power supply terminal which is located
on the outside escutcheon, under the knob. With the 9-volt battery connected,
palm the touchscreen, enter user PIN code, and palm touchscreen again (page 5).
Replace batteries (page 6).
The unit is on for a while, and then
shows no reaction. Lights dim.
• The batteries do not have enough power. Replace the batteries.
Unit chimes to indicate code acceptance,
but the door will not open.
• Check to see if there is another locking device on the door (i.e. deadbolt).
• Check the door gaps for any foreign objects between door and frame.
Unit operates to allow access, but
will not automatically re-lock.
• Check to see if Passage Mode is enabled.
- Disable Passage Mode to lock the door (page 10).
• If low battery indicator is lit (page 6), change batteries.
User PIN codes will not register. • User PIN codes must consist of 4 to 12 digits to register.
•
••
In Advanced mode the same PIN code cannot be used for multiple users.
In Advanced mode the Master code must consist of a minimum of 6 digits.
Master Code and User PIN Code cannot be the same.
• In EZ Mode, User PIN codes must be entered within 20 seconds (while the touchscreen
is active) or the process will have to be restarted.
• In EZ Mode, the user PIN code can only be registered using the Registration Button.
• The star (*) can not be used as part of the user PIN code.
The unit operates, but it makes
no sound.
• Check to see if Silent Mode is enabled (page 10 & 13).
The unit shows “Low Battery” • This is the indication alerting that it is time to replace the
batteries. Replace all four (4)
batteries with new AA Alkaline batteries (page 6).
9V battery connections are located under the front of the outside escutcheon.
In the case that the 4 AA alkaline batteries are completely discharged, a 9V battery can
be used to supply power to the lock. While connecting the 9V battery, the lock can be
operated as normal, thus granting access so the 4 AA alkaline batteries can be
