Assa Abloy Adams Rite 3700, Руководство пользователя

Страница: 13 / 16

13
Should any defect of manufacture (in material or workmanship) occur in its
products, Adams Rite, upon prompt notification and proof to its satisfaction that
the product was defective in manufacture for the use intended by Adams Rite,
will at its option, exchange the product, repair the product, or refund the price
charged by Adams Rite, FOB factory within the stated time frame listed below.
All mechanical products for five (5) years from date of manufacture
Ultraline 7400 Electric Strikes for five (5) years from date of
manufacture
All electrical products for three (3) years from date of manufacture, with
the exception of the exit devices with the SE option
Exit devices with the SE option for one (1) year from date of
manufacture. Adams Rite recommends that for optimal performance all
exit devices with the SE option are installed and powered using PS-SE
power supplies. Installing SE exit devices with PS-SE power supplies
extends the warranty to five (5) years from date of manufacture.
General RMA Procedure
Product repair or replacement, or associated charges, will not be accepted under
this warranty unless prior authorization from Adams Rite has been given. Upon
receipt of products returned for repair or replacement, Adams Rite will determine
whether products qualify for repair or replacement under this warranty. Adams
Rite has no liability to pay any costs of repair performed by anyone other than
qualified personnel authorized by Adams Rite prior to the work being done.
Written notice of a product or component part believed to be defective as
covered by this warranty should be sent to Adams Rite, 10027 S. 51st Street,
Suite 102, Phoenix, Arizona 85044 or CustomerCare@AssaAbloyEMS.com and
should include your name and address, an identification of the product or
component part and a brief description of the defect. Notice of a product or
component part believed to be defective as covered by this warranty may also be
accepted over the telephone by Adams Rite, 800.872.3267.
Upon receipt of such notice, if the customer has an account with Adams Rite or a
valid credit card, an advance replacement product may be ordered whereby
Adams Rite will ship a replacement product to the customer free of charge. If
Adams Rite does not receive the original defective product from the customer
within 60 days, Adams Rite will charge the customer’s account or credit card for
the price of the advanced replacement product plus freight costs. Upon
inspection of the returned product by Adams Rite, a decision will be made
whether or not to charge the customer for the advanced replacement Adams Rite
product. This decision will be made solely by Adams Rite in accordance with the
provisions of these Terms. Obsolete products will not be accepted for return.
Return Material Authorizations (RMAs) will be closed if the goods are not
received within 60 days of issuance.
If Adams Rite receives original defective product from the customer within 60
days of RMA issuance, and if the customer is requesting credit for the defective