©2017 Hestan Commercial Corporation
17
EN
SERVICE
All warranty and non-warranty repairs should be performed by qualified service personnel. To locate an
authorized service agent in your area, contact your Hestan dealer, local representative, or the manufacturer.
Before you call, please have the model number and serial number information ready. This information is
shown on the rating sticker affixed to the underside of the drip tray of your appliance.
Hestan Commercial Corporation
3375 E. La Palma Avenue
Anaheim, CA 92806
(888) 905-7463
PARTS LIST
Please visit the Hestan website to access the parts list for your Aspire Outdoor product:
www.hestanaspire.com.
LIMITED WARRANTY
WHAT THIS LIMITED WARRANTY COVERS
Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of an Aspire by Hestan outdoor gas
product (the “Product”) from an HCC authorized dealer that the Product is free from defective materials or workmanship for a
period of one (1) year from the date of original retail purchase or closing date for new construction, whichever period is longer
(“Limited Warranty Period”). HCC agrees to repair or replace, at HCC’s sole option, any part or component of the Product that
fails due to defective materials or workmanship during the Limited Warranty Period. This Limited Warranty is not transferable
and does not extend to anyone beyond the original consumer purchaser (“Purchaser”). This Limited Warranty is valid only
on Products purchased and received from an HCC authorized dealer in the fifty United States, the District of Columbia and
Canada. This Limited Warranty applies only to Products in non-commercial use and does not extend to Products used in
commercial applications.
HOW TO OBTAIN WARRANTY SERVICE
If the Product fails during the Limited Warranty Period for reasons covered by this Limited Warranty, the Purchaser must
immediately contact the dealer from whom the Product was purchased or HCC at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying the cost to make the
Product reasonably accessible for service. Service is to be provided during normal business hours of the authorized Hestan
Commercial Service Provider. To the extent Purchaser requests service outside of the normal business hours of the authorized
Hestan Commercial Service Provider, Purchaser will pay the difference between regular rates and overtime or premium
rates. Purchaser is required to pay all travel costs for travel beyond 50 miles (one way) from the nearest authorized Hestan
Commercial Service Provider.
EXTENSIONS TO ONE YEAR LIMITED WARRANTY PERIOD:
In addition to the One-Year Limited Warranty, the following components have extended warranty coverage
as specifically set forth below:
1. The Product’s stainless steel grill body, stainless tubular grill burners, Sear burners and rotisserie infrared burner (where
applicable) are warranted to be free from defects in material and workmanship under normal non-commercial use and
service for the lifetime of the original Purchaser. This excludes surface corrosion, scratches, and discoloration which may
occur during normal use and is limited to replacement of the defective part(s), with the Purchaser paying all other costs,
including labor, shipping and handling, as applicable.
2. The Product’s cooking grates and warming rack are warranted to be free from defects in material and workmanship
under normal non-commercial use and service, for a period of ten (10) years from the original date of purchase. This
excludes surface corrosion, scratches, and discoloration which may occur during normal use and is limited to replacement
of the defective part(s), with the Purchaser paying all other costs, including labor, shipping and handling, as applicable.
