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13
Aspen Touch Solutions, Inc. Product Warranty:
Aspen warrants that the Products will conform to the Specifications and be free from defects in material and
workmanship for three (3) years from date of shipment. Customer shall report any claimed defect in writing to
Aspen immediately upon discovery, and in any event, within the warranty period. Products must be returned
to Aspen within thirty (30) days of Aspen’s receipt of warranty claim notice and only after receiving Aspen’s
authorization to return products in accordance with Aspen’s Product Return Policy. In the case Customer needs
fast turnaround for product replacement, Aspen will issue advance replacements with 24 hours after an Aspen
Return Material Authorization (RMA) number has been issued for Product to be returned. Warranty repairs shall
be warranted for the remainder of the original warranty period for the Product. This warranty is void if the Products
have been repaired, altered or modified in any manner by persons other than Aspen, without Aspen's prior written
approval. This warranty excludes prototypes and conditions in Products resulting from normal wear and tear. Defects
caused in whole or in part by failure to properly store, install, operate or maintain Products in accordance with
good industry practices and Aspen’s recommendations are excluded from warranty coverage. Damage caused by
use of the Product other than that which it is intended is excluded from warranty coverage. Repair or replacement
is Customer’s exclusive remedy under this warranty, except if such remedy is adjudicated inadequate, Aspen shall
refund the paid price of the Products. Aspen will pay to return the Products to Customer. The turnaround time on
repairs will usually be thirty (30) working days or less. Aspen accepts no added liability for additional days required
for repair. This warranty shall not be enlarged or modified, and no obligation or liability of Aspen shall be created,
by Aspen offering technical advice, assistance, or services relating to the Products. Before returning Products to
Aspen on warranty claim, Customer shall remove from the Products any hardware, data, software or programs or
keep backups. Aspen disclaims any liability for loss of such data in returned Products. ASPEN MAKES NO OTHER
WARRANTY OF ANY KIND WITH RESPECT TO THE PRODUCTS, except as specified herein. ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.
