Customer Care Center
1-800-898-1879
www.askousa.com
Troubleshooting
Problems
Possible causes
Action
• The spray arms are not
rotating.
• Old dishwasher detergent.
Note! Detergent is perishable.
• Incorrect dosage of
detergent.
• Wrong wash program se-
lected.
• Incorrect loading of the dish-
washer.
• Glasses and cups have tipped
over during the wash.
• Incorrectly set rinse aid
dispenser.
• Phosphate-free detergent in
combination with hard water.
• Too high a temperature and/or
too much detergent can cause
etching on(crystal) glass.
Unfortunately this cannot be
remedied, only prevented!
• Too high dosage of rinse aid.
The dishes are not clean
Stains or a film on the
china
The china has a whitish-
blue sticky film
• Lift off the arms and clean.
• Avoid large packs.
• Dispense according to the
level of water hardness.
• Heavier programs are longer,
and use higher temperatures
for dirtier loads. Use a heavi-
er program better suited for
the load.
• Do not cover china with large
bowls or the like. Try not to
place too much tall glassware
in the corners of the baskets.
• Load the china securely.
• See the chapter on rinse aid.
• Change detergent.
• Wash (crystal) glass at a
low temperature and use
dishwasher detergent spar-
ingly. Contact the dishwasher
detergent manufacturer.
• Reduce dosage. See the
chapter on rinse aid. If the
water is very soft, you could
try diluting the rinse aid with
water (1 part rinse aid, 1 part
water).