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CHAPTER 3: ADDITIONAL INFORMATION
Frequently Asked Questions
Q. How do I get the system installed?
A. Professional installation from your cable provider is strongly recommended. They will ensure proper
cable connection to the modem and your computer. However, your retailer may have offered a self-
installation kit, including the necessary software to communicate with your cable ISP.
Q. Once my Cable Modem is connected, how do I get access to the Internet?
A. Your local cable company provides your internet service*, offering a wide range of services including
email, chat, and news and information services, and a connection to the World Wide Web.
Q. Can I watch TV, surf the Internet, and talk to my friends through the Cable Modem at the same
time?
A. Absolutely!
Q. What do you mean by “Broadband?”
A. Simply put, it means you’ll be getting information through a “bigger pipe,” with more bandwidth, than
a standard phone line can offer. A wider, “broader” band means more information, more quickly.
Q. What is DOCSIS and what does it mean?
A. “Data over Cable Service Interface Specifications” is the industry standard that most cable companies
are adopting as they upgrade their systems. Should you ever decide to move, the Cable Modem will
work with all upgraded cable systems that are DOCSIS-compliant.
* Monthly subscription fee applies.
** Additional equipment required. Contact your Cable Company and ISP for any restrictions or additional
fees.