Askey TCG220, Руководство пользователя

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Chapter 4: Additional Information
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Illustrations contained in this document are for representation only.
Chapter 4: Additional Information
General Troubleshooting
You can correct most problems you have with your product by consulting the troubleshooting list that
follows.
I cannot access the Internet.
Check all of the connections to your EMTA.
Your Ethernet card may not be working well. Check the documentation for more information.
The Network Properties of your operating system may not be setting correctly. Check with your ISP or
cable company.
All of the lights are flashing in sequence.
This means the EMTA is automatically updating its system software. Please wait for the lights to stop
flashing. The updating process typically lasts less than one minute.
Do not remove the power supply or reset the EMTA during this process.
I can’t get the modem to establish an Ethernet connection.
Even new computers don’t always have Ethernet capabilities – be sure to verify that your computer has
a properly installed Ethernet card and the driver software to support it.
Check to see that you are using the right type of Ethernet cable.
The modem won’t register a cable connection (CABLE LINK light not on continuously).
If the modem is in Initialization Mode, the INTERNET light will be flashing. Call your cable company if it
has not completed this 5 ‐ step process within 30 minutes.
The modem should work with a standard RG ‐ 6 coaxial cable, but if you’re using a cable other than one
your cable company recommends, or if the terminal connections are loose, it may not work. Check with
your cable company to determine whether you’re using the correct cable.
If you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm
that good quality cable television pictures are available to the coaxial connector you are using by
connecting a television to it. If your cable outlet is "dead", call your cable company.
Verify that the EMTA service is DOCSIS compliant by calling your cable provider.
I don’t hear a dial tone when I use a telephone.
Telephone service is not activated. If the rightmost light on the EMTA stays on while others flash, check
with your TSP or cable company.