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1-800-248-5988
Customer Service Toll Free:
In the event that the power foundation fails to operate, assess the symptoms and possible solutions
provided in the chart below.
SYMPTOMS
SOLUTIONS
Head, Foot and/or Neck lift function has minor interference durling
operation.
Excessive massage motor noise.
A clicking noise is heard under the bed when raising or lowering.
Check batteries in remote control, replace with three (3) new AAA
batteries if necessary.
Make sure that you are following the duty cycle of the motors (do
not operate more than [2] minutes in an [18] minute time period or
approximately 10% duty cycle).
Press the lift buttons squarely and accurately.
Remote control may be experiencing common Radio Frequency
Interference from other radio transmitting devices. Wait several
seconds, and then try pressing appropriate button again, See
FCC
COMPLIANCE
statement on page 1 of this guide.
If the bed is located on hard surface flooring, place carpet pieces or
rubber pieces (not included) under each leg.
Using the remote control, elevate the head, foot or neck section a
short distance to realign the lift/lower mechanisms with the bed
support platform.
Verify that your ASHLEY Power Foundation is not positioned against
a wall, nightstand, or other object that may cause the vibration or
noise.
If the ASHLEY Power Foundation is installed over a bed frame, verify
that the massage motors are not causing the bed frame (or bed
frame components) to vibrate.
Verify that the headboard attachment hardware is properly tightened
(if used).
This is normal. The lift motor relays “click” when they are engaged.
No action is required.
Troubleshoot ing
